Strategically manage warehouse in compliance with company's policies and vision -Oversee receiving, warehousing, distribution and maintenance operations-Setup layout and ensure efficient space utilization-Initiate, coordinate and enforce optimal operational policies and procedures -Adhere to all warehousing, handling and shipping legislation requirements -Maintain standards of health and safety, hygiene and security-Manage stock control and reconcile with data storage system -Prepare annual budget-Liaise with clients, suppliers and transport companies-Plan work rotas, assign tasks appropriately and appraise results -Recruit, select, orient, coach and motivate employees-Produce reports and statistics regularly (IN/OUT status report, dead stock report etc) -Receive feedback and monitor the quality of services provided

-Respond to customer queries in a timely and accurate way, via phone, email or chat-Identify customer needs and help customers use specific features-Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) -Update our internal databases with information about technical issues and useful discussions with customers -Monitor customer complaints on social media and reach out to provide assistance-Share feature requests and effective workarounds with team members-Inform customers about new features and functionalities-Follow up with customers to ensure their technical issues are resolved-Gather customer feedback and share with our Product, Sales and Marketing teams