Dragoș Tulbure Email & Phone Number

Iaşi, Romania

- Managed and updated a repository of over 800 internal and customer-facing articles, ensuring content accuracy and quality.- Developed and maintained more than 250 internal knowledge base articles to support operational processes.- Led onboarding and training sessions for over 50 new employees, including 20+ support team members.- Spearheaded localization projects, successfully integrating two new languages to expand global content accessibility.- Managed content in five… Show more - Managed and updated a repository of over 800 internal and customer-facing articles, ensuring content accuracy and quality.- Developed and maintained more than 250 internal knowledge base articles to support operational processes.- Led onboarding and training sessions for over 50 new employees, including 20+ support team members.- Spearheaded localization projects, successfully integrating two new languages to expand global content accessibility.- Managed content in five languages, ensuring linguistic consistency and technical accuracy.- Collaborated with developers and cross-functional teams to maintain up-to-date documentation for both internal stakeholders and customers.- Conducted manual testing of third-party integrations and software updates, identifying and resolving bugs.- Revamped the knowledge base front-end interface, enhancing user experience and navigation.- Designed and implemented product knowledge assessments to identify knowledge gaps among team members.- Partnered with instructional designers to create multimedia content, including video tutorials, to enrich the knowledge base. Show less

Iaşi, Romania

- Provided exceptional technical support to clients via email and live chat, effectively diagnosing and troubleshooting software-related problems.- Assisted clients in configuring software settings and customizing features to align with their unique business needs.- Executed remote troubleshooting sessions to diagnose issues, remotely accessing clients' systems when necessary to provide real-time support.- Conducted regular training sessions for clients, enhancing their… Show more - Provided exceptional technical support to clients via email and live chat, effectively diagnosing and troubleshooting software-related problems.- Assisted clients in configuring software settings and customizing features to align with their unique business needs.- Executed remote troubleshooting sessions to diagnose issues, remotely accessing clients' systems when necessary to provide real-time support.- Conducted regular training sessions for clients, enhancing their understanding of software functionalities and best practices.- Performed thorough root cause analysis on recurring problems, recognizing patterns, and taking proactive steps to introduce preventive actions. Show less

Iaşi, Romania

- Assisted customers via phone, email, and chat in a timely and professional manner.- Resolved customer inquiries, concerns, and complaints regarding products and services.- Provided technical support for software and hardware-related issues, guiding customers through troubleshooting steps.- Documented and tracked customer interactions and reported recurring issues to the technical team.- Collaborated with cross-functional teams to address complex problems and improve overall… Show more - Assisted customers via phone, email, and chat in a timely and professional manner.- Resolved customer inquiries, concerns, and complaints regarding products and services.- Provided technical support for software and hardware-related issues, guiding customers through troubleshooting steps.- Documented and tracked customer interactions and reported recurring issues to the technical team.- Collaborated with cross-functional teams to address complex problems and improve overall customer experience. Show less

Iasi County, Romania