Dragos A. Craciun Email & Phone Number

▪ Management – Coordinates the Installation & Qualification of PEALD tools. Tracks daily progress and overcomes barriers.▪ Mentoring – Onboard employees with on the job training and a focus on procedural compliance, a safety oriented mentality, and a questioning attitude.▪ Customer Relations – Fosters good working relationships with customer maintenance techs, construction coordinators, tool owners, group leaders.▪ Documentation – Creates work instructions by balancing customer needs and technical requirements. Continuous improvement of documentation with a focus on safety.▪ Technical Knowledge – Installations, troubleshooting, preventive maintenance, remedial repair, andconversions on PEALD XP8 platform. Vacuum systems, synchro-servos, device net, pressure transducers, interface with liquid delivery system, pump, and abatement systems, etc

Vancouver, Wa

Reduce manufacturing variability through poke-yokes, balanced production lines, and product designs that consider ease of fabrication and assembly.Develop and implement standard work for manufacturing and business processes.Maintain accuracy of Bill of Manufacturing (material costs, labor, overhead) to capture cost of production.

Vancouver, Wa

Created and launched a S&OP (Sales and Operation Planning) process to balance demand forecasts with plant capacity and develop annual purchasing plans and production plans to support sales.Created data models to transform historical sales data into future demand forecast. Models created a link between Sales, Production, and Accounting department and supported the annual budget.

Vancouver, Wa

Manage Technical Service Department• Leads the Technical Service department in an efficient and profitable manner while increasing customer satisfaction, loyalty, and engagement.• Focuses on helping team members improve their skills and knowledge through day-to-day coaching.• Performs supervisory responsibilities: interviewing, training and motivating employees, planning, assigning and directing work, and effective conflict resolution.• Identifies and eliminate barriers to accuracy, productivity, and quality of work.Improve Technical Service Capabilities• Develops and implements departmental strategic plans to improve technical service (e.g. online support, customer engagement, consistent documentation, etc.).• Ensures an efficient training program is in place, which includes the development of standard operating procedures and written documentation of competencies.• Develop and track key metrics and prepare periodic technical service reports summarizing insights from activities.• Troubleshoots, diagnoses, and resolves complex customer product issues in a timely manner.Provide Field Technical Service Support• Serve as a technical on-site responder to urgent customer needs or service demands.• Support customer visits and calls as necessary, providing technical presentations, guidance, and direction to support product sales and growth in alignment with business objectives.Provide Product Knowledge Expertise• Maintains comprehensive product knowledge database for both Cadet and Dimplex North America product lines current with existing and new product / technology offerings including competitors. Effectively communicates results through organization.• Produce and maintain proper technical service documentation with clarity around application, key features, etc.

Vancouver, Wa

• Ensures project scope is well defined and meets the business needs in a cost effective manner.• Identifies technical problems and appropriately engages the business partners to resolve.• Interacts with production personnel to define and solve manufacturing/design issues and implements cost reduction ideas with regard to company products.• Communicates project roadblocks, successes, and dependencies to stakeholders and participants.• Prepares project documentation: test plans, reports and data sheets. • Coordinates all technical requirements to support the efforts of the Sales department.• Makes technical presentations with or without a representative from the sales team.• Makes technical visits on behalf of company, to technical groups at various customers, potential customers, and other organizations.• Prepares technical data such as qualification test procedures, acceptance test procedures and other reports. • Provides direction for the successful completion of development test programs, and to ensure compliance to agency and internal requirements through development and support of processes, plans and procedures.• Generates test plans, procedures and work instructions from agency test requirements • Implements and deploys test fixtures, testing apparatus and machines and verifies their appropriateness & integrity.• Ensures accuracy and consistency of data results through documentation processes.

Vancouver, Wa

Maintain and update product files with Underwriter's Laboratories (UL) and Intertek (ETL).Perform Construction Evaluations to ensure compliance with relevant HVAC standards:• UL 1042 - Electric Baseboard Heating Equipment• UL 1278 - Movable and Wall- or Ceiling-Hung Electric Room Heaters• UL 2021 - Fixed and Location-Dedicated Electric Room Heaters• CSA C22.2 #46 – Electric Air Heaters

Bremerton, Washington

Maintenance, repair, and operation of complex electro-mechanical equipment (Radar and Missile Weapon Systems).Managed a cross-functional team of 67 personnel to minimize risks inherent in heavy industrial operations.Maintained 100% accountability for $1.7B of electronic systems, repair parts, and test equipment.

Ann Arbor, Michigan

Summer InternshipEngineering studies based on human factors engineering, ergonomic principles, and financial analysis to drive product acquisition decisions.

Plymouth, Michigan

Summer Internships; performed engineering studies to reduce product costs.

Bachelor Of Science (Bs), Industrial And Operations Engineering

Master Of Engineering (Meng), Engineering Management