Dragoș Bălăucă
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Dragoș Bălăucă Email & Phone Number

Customer Success Manager at UiPath
Location: Bucharest, Bucharest, Romania 8 work roles 3 schools
1 work email found @uipath.com LinkedIn matched
4 data sources Profile completeness 100%

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Current company
Role
Customer Success Manager
Location
Bucharest, Bucharest, Romania
Company size

Who is Dragoș Bălăucă? Overview

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Quick answer

Dragoș Bălăucă is listed as Customer Success Manager at UiPath, a company with 4897 employees, based in Bucharest, Bucharest, Romania. AeroLeads shows a work email signal at uipath.com and a matched LinkedIn profile for Dragoș Bălăucă.

Dragoș Bălăucă previously worked as Client Delivery Lead at Uipath and Technical Partner Manager at Uipath. Dragoș Bălăucă holds Master Of Business Administration (Mba) from Universitatea „Politehnica” Din București.

Company email context

Email format at UiPath

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*@uipath.com
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Profile bio

About Dragoș Bălăucă

Dragoș Bălăucă is a Customer Success Manager at UiPath. They possess expertise in it project and program management, customer experience, sales management, account management, customer satisfaction and 21 more skills. They is proficient in Germană. Colleagues describe them as "I worked with Dragos on several projects at Microsoft. I was impressed by his ability to handle even the toughest clients—effortlessly. That skill often takes years to develop among customer service professionals, but it seemed to come perfectly naturally to him. I wish you good luck in your journey outside Microsoft! " and "I had the pleasure to work with Dragos in several technical engagements during the past years. Intelligent, charismatic, fast learner and result focused, Dragos posses very good interpersonal and communication skills. He is a professional and I must recognize that he was one of the pillars of widget team. He acted as a technical expert, constantly promoting quality improvement initiatives adapting himself in order to meet the program’s quality standards and timelines. Great job… Show more"

Listed skills include It Project And Program Management, Customer Experience, Sales Management, Account Management, and 22 others.

Current workplace

Dragoș Bălăucă's current company

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UiPath
Uipath
Customer Success Manager
Bucharest, Romania
Website
Employees
4897
AeroLeads page
8 roles

Dragoș Bălăucă work experience

A career timeline built from the work history available for this profile.

Customer Success Manager

Bucharest, Romania

Client Delivery Lead

Current

Bucharest, Romania

Jan 2023 - Present

Technical Partner Manager

Bucharest, Romania

Jan 2022 - Dec 2022

Program Manager

Bucharest, Romania

  • Create, launch, manage and lead internal and partner programs in order to increase cloud consumption and services adoption for ORACLE Cloud customers
  • Define and manage KPIs, objectives, strategies, roles and responsibilities.
  • Facilitate functional relationships and communication cross-departments. Work to understand internal and partner business needs. Share best practices, offer indirect support at operational level and promote the.
  • Design, coordinate and deliver workshops and trainings for employees and partners. Define technical competencies and skills required across all sales and adoption cycles.
  • Revenue management and forecasting
Jun 2021 - Jan 2022

Customer Success Manager

Bucharest, Romania

  • Implementing business plans, procedures, and best practices while accountable for a successful adoption cycle. Building the business around contract renewal opportunities in partnership with finance, legal, marketing.
  • In close collaboration with the regions, identifying and assessing opportunities to develop the business, supervising SR escalations, on-boarding assistance and planning, use case identification, business case.
  • Coordinating implementation teams participation while working with key stakeholders to determine customer needs and assist in troubleshooting issues that arise during the process
  • Facilitate cross-functional relationships and communication with technical support teams, implementation partners, sales department, knowledge management and presales teams
  • Partner with cross-departmental teams to monitor and identify adoption, utilization trends and data quality while consolidating and reporting data pipelines used for monthly business forecasts
  • Weekly forecasting activities for Go-Live projects and Repeat Business
May 2017 - Jun 2021

Fasttrack Manager (Office 365)

Bucharest, Romania

  • Leading the Onboarding Quality Team which supervise the quality of EMEA Cloud Adoption Team processes and procedures. Developing new procedures and unified processes.
  • Work with Small, Medium and Enterprise Customers, Partners, Support Teams to deliver fast and efficient onboarding to Microsoft cloud services (Office 365), by coordinating assessment, remediation, enablement and.
  • Building and maintaining a strong working relationship with IT teams and specialists in order for them to be able to obtain the desired business results.
  • Working with EMEA technical IT experts in order to drive performance improvements, technical knowledge, environment optimization, ensuring customer and partner satisfaction while reducing the time and costs of.
  • Lead deployment projects and provide clear and consistent guidance for each customer on the appropriate onboarding strategy, tasks and milestones
  • Contribute to adoption and active use of cloud services by demonstrating how cloud services will improve customer's experience, performance and efficiency. More than 39000 new SMB customers onboarded so far in FY17
Jan 2016 - May 2017

Front Office Radio Acces Network Engineer (German)

București, România

- Monitoring 24/7 the 2G, 3G and 4G Networks, using fault management systems and specific tools and performing initial analysis to identify the issues;- Investigating alarms on different equipment and technologies related to Radio Access and to transport Networks;- Investigating internal Access Transmission and terrestrial 3rd Party Transmission faults.

Feb 2014 - Jan 2016

Sales Consultant

Hp

București, România

  • Main activities and responsibilities:
  • Selling HP products: printers, consumables, laptops, peripherals etc.
  • Keeping accountancy evidence of sold products
  • Periodically stock checking
  • Reporting depleted stocks in order to get new ones
  • Advising clients in order to obtain the most suitable product for their needs
Oct 2011 - Nov 2012
Team & coworkers

Colleagues at UiPath

Other employees you can reach at uipath.com. View company contacts for 4897 employees →

3 education records

Dragoș Bălăucă education

Bachelor'S Degree

Colegiul National Gheorghe Lazar
FAQ

Frequently asked questions about Dragoș Bălăucă

Quick answers generated from the profile data available on this page.

What company does Dragoș Bălăucă work for?

Dragoș Bălăucă works for UiPath.

What is Dragoș Bălăucă's role at UiPath?

Dragoș Bălăucă is listed as Customer Success Manager at UiPath.

What is Dragoș Bălăucă's email address?

AeroLeads has found 1 work email signal at @uipath.com for Dragoș Bălăucă at UiPath.

Where is Dragoș Bălăucă based?

Dragoș Bălăucă is based in Bucharest, Bucharest, Romania while working with UiPath.

What companies has Dragoș Bălăucă worked for?

Dragoș Bălăucă has worked for Uipath, Oracle, Microsoft, Vodafone, and Hp.

Who are Dragoș Bălăucă's colleagues at UiPath?

Dragoș Bălăucă's colleagues at UiPath include Maki Shiratori, Priya Kannan, J S., Nitin Nair, and Frank Kluijtmans.

How can I contact Dragoș Bălăucă?

You can use AeroLeads to view verified contact signals for Dragoș Bălăucă at UiPath, including work email, phone, and LinkedIn data when available.

What schools did Dragoș Bălăucă attend?

Dragoș Bălăucă holds Master Of Business Administration (Mba) from Universitatea „Politehnica” Din București.

What skills is Dragoș Bălăucă known for?

Dragoș Bălăucă is listed with skills including It Project And Program Management, Customer Experience, Sales Management, Account Management, Customer Satisfaction, Network Engineering, Network Optimization, and Office 365.

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