Dragos Iliescu Email & Phone Number

Montreal, Quebec, Canada

• Plan, gather, document and analyze requirements for Onboarding products
• Document, refine user stories and acceptance criteria for features and backlog items
• Analyze and improve current prospects and clients use of BDC Client Space
• Work with Dev and QA to refine PBIs, support releases and perform regression tests
• Work with UIUX, Analytics and Architecture teams to implement new products
• Created and updated ongoing business improvements / rules - functional and… Show more

Région De Montréal, Canada

• Document and analytic studies for new products launch and integration projects
• Gather and update operational and functional requirements for various projects
• Process mapping, analysis, optimization and change management plans
• Conducted studies, root cause analysis and process improvement workshops
• Operational support on high end products

• Quality and productivity analysis on customer experience and Web based Tech tools using 6 sigma methodology (DMAIC)
• Metrics analytics KPI – trends, root cause analysis, deep dive, time & motion, quick hits (Pareto)
• Customized reports based on client request using Microstrategy and MS Excel

- Operational projects for Bell TV customer experience - design, coordination and delivery- Collaborate in change management projects – flexibility, modular concept- Personnel specialization projects

• Delivery of initial training classes as well as various marketing, technical or other continuous training initiatives impacting customer experience
• Initial and continuous training improvement, online courses TAD and continuous support to proper accommodate new employees

Baccalaureat, Computer Science

Baccalaureat, Mechanical Engineering

High School Diploma, Mathematics And Physics