Dragos Salceanu Email & Phone Number

Bucharest

As Head of Customer Service at Real Vision, I am responsible for delivering exceptional customer experiences for our members. Responsible for setting and executing against the strategy for the region to foster a nimble and effective service organization fit to provide excellent customer experiences and ready to sustain a course of rapid growth and change, while providing great value and insights to the business.At Real Vision, we are on a mission to change the face of financial media by providing unparalleled access to the best insights and analysis from the world's most successful investors. Our goal is to help individuals, from ordinary traders to professional investors, understand the complex world of finance, business, and the global economy with real in-depth analysis from real experts

Bucharest

Bucharest, Romania

As part of the Retargeting team, I led a project to optimize customer service procedures and email templates, resulting in a 5% increase in conversions.I was instrumental in designing the workflow for onboarding new customers and evaluating the current system to enhance internal procedures.

I joined the marketing team at InkyDeals as the 6th member and was tasked with building the customer support section from the ground up. Within three and a half years, I transformed it into a professional and engaging platform that encouraged customer interaction, feedback, and community growth.My focus on customer experience led to increased efficiency, resulting in real-time responses that boosted immediate sales and customer-driven responses that increased the likelihood of repeat purchases. I also provided valuable business insights through regular reports and designed successful retention campaigns that boosted revenues by over 300%.

Bucharest

Founded Romanian Call of Duty Section on ESL Esports PlatformKey Contributions:● Organized successful events with major sponsors, including Burn, Coca-Cola, Media Galaxy, DOMO, and Baneasa Shopping City.● Built strong community engagement through gaming forums and tailored news posts.● Recruited and trained a dedicated team of administrators, fostering their motivation and presence on the platform.Note: ESL is a website that features the highest prize pool competitions in the esports world.

Bachelor’S Degree, Political Communication, Ba In Political Science

Activities and Societies: History Team, Online Research TeamI got into this degree because of my passion for history and change. Admitted.

Upper School

Activities and Societies: Best English in classWhy is this relevant? Because I lived in a totally foreign country at a young age. It.