Drahomira Faltova

Drahomira Faltova Email and Phone Number

HR and TCC Manager @ LEVEL, s.r.o.
Prague, Czechia
Drahomira Faltova's Location
Prague, Czechia, Czech Republic
Drahomira Faltova's Contact Details

Drahomira Faltova work email

Drahomira Faltova personal email

n/a
About Drahomira Faltova

Drahomira Faltova is a HR and TCC Manager at LEVEL, s.r.o.. They possess expertise in customer experience, solution selling, sap, call center, customer retention and 23 more skills. They is proficient in English and Czech. Colleagues describe them as "I have had the pleasure of working with Drahomíra over the past three years (direct report), but overall we worked together for nearly 15 years. She is a total professional in the field of customer care. Her passion for customer satisfaction is incredible. :-)"

Drahomira Faltova's Current Company Details
LEVEL, s.r.o.

Level, S.R.O.

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HR and TCC Manager
Prague, Czechia
Website:
level.systems
Employees:
22
Drahomira Faltova Work Experience Details
  • Level, S.R.O.
    Hr And Tcc Manager
    Level, S.R.O.
    Prague, Czechia
    View
  • Level, S.R.O.
    Hr & Tcc Manager
    Level, S.R.O. Sep 2017 - Present
    Prague, The Capital, Czech Republic
    View
  • Coca-Cola Hellenic Bottling Company
    Customer Care Manager Cz/Sk
    Coca-Cola Hellenic Bottling Company Jun 2015 - Sep 2017
    Prague, The Capital, Czech Republic
    Customer Service for Business customers. 2 countries: CZ Prague, SK Bratislava. Call Centre: Inbound, Outbound, Operations and development. Back Office. Eshop channel. Strongly oriented to sales and excellent customer care and service. Single point of contact for users.
    View
  • T-Mobile Czech Republic A.S.
    Vice President Of Customer Services Operations
    T-Mobile Czech Republic A.S. Jan 2011 - Dec 2014
    Call centre operation (700 FTEs) for Consumer and Business customers – 3 regions/internal, external, outsourcing, all types of inbound interactions (calls, emails, social media, chat), including 2.level technical support, strongly oriented to excellent care, increasing value = sales, efficiency and customer satisfactionCare strategy and development: automated tools (IVR, USSD, SMS, e-care), transformation from cost centre into the profit centre, programs for flexible motivation, bonus schemes, leadership and change management, e-business transformation, tools for increasing care operations efficiency (front line and back office), social media and e-care strategy, cooperation with external partners (inbound call centres, special call centre projects for B2B), customer experience
    View
  • T-Mobile Czech Republic A.S.
    Senior Head Of Cs Operation & Coordination Centre
    T-Mobile Czech Republic A.S. Nov 2008 - Dec 2010
    Managing teams (20 FTEs) of specialists responsible for real time call centre coordination (3 regions, 3 outsourced locations), operational reporting of sales performance, shift planning, forecasting, IVR self care development, customer interactions management, implementing processes and rules for call centre operation efficiency
    View
  • T-Mobile Czech Republic A.S.
    Senior Head Of Customer Services Operations Centre
    T-Mobile Czech Republic A.S. Aug 2007 - Nov 2008
    Managing specialists (5 FTEs) responsible for coordination of the customer service centre operation, analysis of the operating results, design and implementation of corrective measures
    View
  • T-Mobile Czech Republic A.S.
    Head Of Customer Care Support
    T-Mobile Czech Republic A.S. Jul 2005 - Jul 2007
    Managing support teams (60 FTEs) responsible for debt collection of active customers, mass administration and changes of customer data, customer retention and terminationFocus on efficiency / cost, improving processes
    View
  • T-Mobile Czech Republic A.S.
    Teamleader Of Collection Team
    T-Mobile Czech Republic A.S. Aug 2003 - Jun 2005
    Managing team of specialist (7 FTEs) responsible for the mass collection of debts of active customers, administration of instalment plansFocus on efficiency / cost, improving processes for balance between financial targets and customer satisfaction
    View
  • T-Mobile Czech Republic A.S.
    Call Center/Back Office Asistant
    T-Mobile Czech Republic A.S. Nov 1999 - Jul 2003
    Handling customer requests via phone, e-mail, and letters Improving customer satisfaction and efficiency
    View
  • Seko Group
    Assistant To The Managing Director
    Seko Group May 1998 - Nov 1999
    Director's office management, preparation of accounting documents, payroll, debt collection, preparation and support for business meetings with foreign partners (indrustrial manufacturing)

Drahomira Faltova Skills

Customer Experience Solution Selling Sap Call Center Customer Retention Forecasting Customer Satisfaction Telecommunications Business Analysis Negotiation Vendor Management Team Management Team Leadership Process Improvement Sales Management Gsm Business Process Change Management Customer Service Telco Business Strategy Management Outsourcing Mobile Devices Call Centers Crm Analysis Performance Management

Drahomira Faltova Education Details

  • Obchodní Akademie
    Obchodní Akademie

Frequently Asked Questions about Drahomira Faltova

What company does Drahomira Faltova work for?

Drahomira Faltova works for Level, S.r.o.

What is Drahomira Faltova's role at the current company?

Drahomira Faltova's current role is HR and TCC Manager.

What is Drahomira Faltova's email address?

Drahomira Faltova's email address is dr****@****bile.cz

What schools did Drahomira Faltova attend?

Drahomira Faltova attended Obchodní Akademie.

What are some of Drahomira Faltova's interests?

Drahomira Faltova has interest in Coaching, Sport, Travelling, Facilitation, Cycling, Training, Running.

What skills is Drahomira Faltova known for?

Drahomira Faltova has skills like Customer Experience, Solution Selling, Sap, Call Center, Customer Retention, Forecasting, Customer Satisfaction, Telecommunications, Business Analysis, Negotiation, Vendor Management, Team Management.

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