Drake Rickard Email & Phone Number

Knoxville, Tennessee, United States

• Review new and current customers for credit worthiness• Establish new customer accounts.• Manage past due balances to bring accounts current• Negotiate payment terms to be in line with company policy

Knoxville, Tennessee Area

• Utilized SAP and Dispute Manager to review payment deductions for 2 of Kimberly-Clark’s top 10 customers (CVS and Walgreens) with monthly deductions exceeding $5M by managing timely invoices EDI receipt and subsequently payment for approximately $30M in monthly sales.• Identified trade related payment deductions and provided clearing of trade deductions within <30 days, allowing sales organization timely and accurate forecast planning ability. • Managed Overage, Shortage, and Damage (OS&D) related deductions and ensured all deductions were cleared within <15 days in order, facilitating strategy team’s full visibility to incoming cost to serve report biweekly.• Completed Blue Belt Training which directly impacted identification of time and dollar saving opportunities through Simple Problem Solving (SPS).

Credit Claims Processor 2013 - 2017• Contacted vendors and vendor representatives, working for resolution of customer issues.• Ensured adherence to procedures and timely processing.o Reviewed credit requests for policy compliance and approved as appropriate. o Issued “pickup list” to authorize return of merchandise.o Entered stock and direct credits to be issued to customers.Collection Specialist 2011 - 2013• Reduced past due percentage of AR balance from 40% to 14% by calling on past-due accounts to negotiate plans to bring account current. Managed credit holds and final demand notifications on delinquent customers.

Knoxville, Tn

• Performed product presentations and consultative sales calls, achieving over 200 sales.o Self-generated sales leads.o Maintained positive customer relationships.o Updated and maintained sales leads in order to stay in contact with pending and existing customers.

Sevierville, Tennessee

• Delivered high-quality service and accurate cash management.o Maintained stock levels.o Assisted customers with selection and purchase of materials.o Ordered special-order items.o Coordinated delivery of materials.o Maintained hardware stock, including purchase of hardware.o Organized and filed all invoices.o Maintained daily till.

Knoxville, Tennessee

• Provided dependable methods to bring loan current by advising client base of 600+ with delinquent accounts. Utilized various tools, including budget analysis and financial assistance from non-profit organizations.