Director Of Customer Experience
Sc Automotive
Jan 2024 - Oct 2024
AeroLeads people directory · profile
Drake Smith Email & Phone Number
Director of Customer Experience at SC Automotive
1 work email found
@fx5solutions.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 86%
Role
Director of Customer Experience at SC Automotive
Location
Denver Metropolitan Area, United States
Who is Drake Smith? Overview
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Quick answer
Drake Smith is listed as Director of Customer Experience at SC Automotive based in Denver Metropolitan Area, United States. AeroLeads shows a work email signal at fx5solutions.com and a matched LinkedIn profile for Drake Smith.
Drake Smith previously worked as Director of Customer Experience at Sc Automotive and Customer Success Manager at Five X 5 Solutions. Drake Smith holds Bachelor Of Arts - Ba, Business Administration And Management from Southeastern Louisiana University.
Company email context
Email format at fx5solutions.com
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{first}.{last}@fx5solutions.com
86% confidence
AeroLeads found 1 current-domain work email signal for Drake Smith. Compare company email patterns before reaching out.
Profile bio
About Drake Smith
Client-centric change agent with 13+ years of experience in customer-facing roles. Passionate about understanding the human element that underlies every successful organization. Multiple degrees in business and the social sciences with a honed background in customer journey mapping, client health monitoring, process optimization, and customer success. Proven track record of helping businesses of all sizes achieve growth and long-term success.Let’s connect!
Listed skills include Organizational Leadership, Team Building, Job Inspection, Computer Literacy, and 24 others.
3 roles
Drake Smith work experience
A career timeline built from the work history available for this profile.
Customer Success Manager
• Leveraged industry knowledge and expertise of multiple SaaS platforms for distilleries worldwide to maximize client success and optimize the customer experience from onboarding through post-sales.• Regularly engaged with clients to build rapport, identify needs, and strategized effective solutions; fostered positive relationships to drive product value and increase client retention.• Delivered weekly educational webinars and presentations to clients; explained complex technical software and industry concepts in simplified and easy-to-understand terms.• Acted as trusted operations and industry advisor to ensure customer happiness and communicate the value of product to drive deep adoption and client engagement while maintaining an average CSAT of over 97%.
Oct 2020 - Jan 2024
Customer Experience Specialist
• Served as one of the company's first seven members, worked closely with founders and C-suite to establish framework for customer experience program for company's first customers prior to attaining Series A funding (company has since expanded to 120+ employees and has captured Series C).• Acted as liaison between company's earliest customers and product development teams to assist in future product planning and design of eco-friendly lawn and landscape management products and software.• Guided and educated over 1,600 total customers through onboarding process while ensuring customer success in a fast-paced startup tech environment.• Communicated in a reactive and proactive setting with customers to build trust and ensure client success with products and software with a positive, problem-solving attitude.
Mar 2019 - Oct 2020
4 education records
Drake Smith education
Bachelor Of Arts - Ba, Business Administration And Management
Associate Of Arts - Aa, Social Sciences
Associate Of Arts - Aa, Humanities/Humanistic Studies
Associate Of Arts - Aa, Liberal Arts And Sciences/Liberal Studies
FAQ
Frequently asked questions about Drake Smith
Quick answers generated from the profile data available on this page.
What is Drake Smith's role at their current company?
Drake Smith is listed as Director of Customer Experience at SC Automotive.
What is Drake Smith's email address?
AeroLeads has found 1 work email signal at @fx5solutions.com for Drake Smith.
Where is Drake Smith based?
Drake Smith is based in Denver Metropolitan Area, United States.
What companies has Drake Smith worked for?
Drake Smith has worked for Sc Automotive, Five X 5 Solutions, and Sunday.
How can I contact Drake Smith?
You can use AeroLeads to view verified contact signals for Drake Smith, including work email, phone, and LinkedIn data when available.
What schools did Drake Smith attend?
Drake Smith holds Bachelor Of Arts - Ba, Business Administration And Management from Southeastern Louisiana University.
What skills is Drake Smith known for?
Drake Smith is listed with skills including Organizational Leadership, Team Building, Job Inspection, Computer Literacy, Sales Reporting, Microsoft Office, Communication, and Management.
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