• Leveraged industry knowledge and expertise of multiple SaaS platforms for distilleries worldwide to maximize client success and optimize the customer experience from onboarding through post-sales.• Regularly engaged with clients to build rapport, identify needs, and strategized effective solutions; fostered positive relationships to drive product value and increase client retention.• Delivered weekly educational webinars and presentations to clients; explained complex technical software and industry concepts in simplified and easy-to-understand terms.• Acted as trusted operations and industry advisor to ensure customer happiness and communicate the value of product to drive deep adoption and client engagement while maintaining an average CSAT of over 97%.

• Served as one of the company's first seven members, worked closely with founders and C-suite to establish framework for customer experience program for company's first customers prior to attaining Series A funding (company has since expanded to 120+ employees and has captured Series C).• Acted as liaison between company's earliest customers and product development teams to assist in future product planning and design of eco-friendly lawn and landscape management products and software.• Guided and educated over 1,600 total customers through onboarding process while ensuring customer success in a fast-paced startup tech environment.• Communicated in a reactive and proactive setting with customers to build trust and ensure client success with products and software with a positive, problem-solving attitude.