VP, GENERAL MANAGER - GLOBAL PROFESSIONAL SERVICESAt FICO, I authored strategies to manage global professional services and outline the sales/delivery operations roadmaps. To support this, I led sweeping improvements to the services business. These improvements included a new structured deal reviews process, consistent delivery methods, the creation of a managed services line, and adding hundreds of incremental staff. I also overhauled the work culture and environment, bolstering employee and customer satisfaction metrics simultaneously. Selected Achievements:➨ Grew FICO’s Global Professional Services annual revenue from $40M to $180M over six years; revitalized slumping services business by spearheading an effort to add 600+ incremental staff while building repeatable services portfolio. Focus on Credit Risk Decisioning, Fraud analytics, Collections management in Banking and Financial Services.➨ Grew contributions margins from -25% to +30% while boosting customer satisfaction to >90% over six years through comprehensive leadership to transform services business. ➨ Fostered improvement to employee satisfaction rating from 50% to >80% while adding a diverse team of 1000 IT services staff; attained very high Voice of Employee leadership ratings by delivering intuitive hiring/training structure. ➨ Formulated project delivery method that reduced red projects from 15% to 2% and increased average deal size to $1.2M (300%); new methodology drove consistent outcomes and introduced deal/project review processes. ➨ Built and mentored global, cross-functional teams across four distinct global regions and oversaw three low-cost delivery hubs in Bangalore, Guadalajara, and Lithuania.➨ Consistently met $180M revenue targets while maintaining a net margin goal of 25%.

My primary role was to champion business growth by utilizing my cloud consulting, IT strategy, transformation, and business development expertise. I enabled this success by serving as a global transformation services team leader. This unit was focused on driving operational excellence and growth to volume and project win rate. Additionally, I implemented an operations framework and dictated the organization’s cadence to build synergy between the IT practice and service delivery. Selected Achievements:➨ Empowered growth of HP’s ITO business, increasing short-term business volume and win rate for long-term projects; devised strategy to repurpose experienced delivery staff into consulting team focused on IT transformation excellence. ➨ Accelerated HP consulting revenue to >$1B by aligning business development strategies, leading improvement plans, and streamlining global operations.➨ Improved operational margins by >50% for target accounts and amplified customer retention rates by introducing cloud services transformations as ITO options.➨ Crafted and implemented new operating model that optimized day-to-day processes in partnership with regional teams.

In this leadership role, I drove business revenues to more than $1B while serving on the HP Cloud Steering Committee and HP Business Turnaround team. I also built business development strategies to proactively identify client acquisition prospects. Selected Achievements:➨ Expanded customer awareness of cloud services, boosting customer engagements and Product business; results achieved by creating experienced Cloud Infrastructure consulting team to build Cloud Transformation plans. ➨ Revitalized cloud services’ sales by devising cloud strategy materials and articulating key account engagement plan; coordinated all top customer executive briefings/communication with sales, customers, and market analysts.➨ Reversed Global Infrastructure services business decline by cultivating strategic focus on core skills to align with product portfolio; realigned teams to a global delivery model and created plans to stop attrition/boost hiring.

At Sun Microsystems, I optimized consulting efforts and led a business transformation integration. This initiative aligned sales and delivery operations strategies precisely. I also launched a new bidding process to simplify supplier processes and improve overall service quality. Selected Achievements:➨ Drove Sun Microsystems’ Professional Services revenue to >$1B; spent eight years in Europe before locating to Bay Area to run global business unit, delivering complex Infrastructure integration solutions.➨ Restructured business into 15 geographic market segments while anchoring team of 1800 FTEs and a delivery partner channel with 3000+ staff.➨ Forged strategy to support global delivery team restructure, enabling business to generate $1B annually; result signaled a reverse from previously-declining product business growth. ➨ Assembled global sales practice focus for Sun’s emerging solutions, growing revenues by >100% via adoption of RFID technologies; boosted active customer count by rebranding desktop/mobile experience around SNAP.

1995-2003 EMEA Professional Services Business Operations, Business development and Partner Development activities.Promoted to VP and relocated to the United States to run Americas Professional Services Division