Managing calendars, arranging meetings, handling correspondence, maintaining filing systems, and providing general administrative support. While coordinating travel arrangements, preparing reports, and assisting with project management tasks. Strong organizational and communication skills along with proficiency in office software and multitasking abilities.

Respond to customer calls and emails to answer questions about products. • Process debit, credit card, and electronic check payments. • Investigate and resolve customer inquiries and complaints quickly. • Collaborate with the shipping team to track shipments, verify orders, and handle product returns.

• Assist patients with daily living needs to maintain self-esteem and general wellness (e.g., meal prep and feeding, bathing, dressing, companionship, medicine reminders, and conducting daily exercise routines, as needed/directed). • Provide safe mobility support to help patients move around personal and shared spaces. • Turn and position bedbound patients to prevent bedsores and maintain comfort levels. • Document daily activities and changes in patients’ condition to enable tracking history and maintain accurate records (e.g., check vital signs, weight, etc.) for on-call nurses and other health care providers. • Build and maintain rapport with clients and family members to facilitate a trusting caregiver relationship. • Protect privacy and deliver comfort to preserve the dignity of dying patients and family members.

Trained and supported a team of five employees on customer service, account management, and sales strategies. • Set clear weekly sales goals and drive the performance of team members I oversaw. • Evaluated and resolved problems with accounting, billing, and service delivery to maintain and enhance client satisfaction. • Offered ongoing support and facilitated communications between the customer and contractor, AT&T. • Coordinated and set client appointments for service needs. • Built and strengthened long-lasting client relationships based on accurate price quotes and customer centric terms. • Educated clients on new products or services to increase customer engagement with the brand. • Recorded accurate and efficient records in the customer database.

Assisted residents with daily living activities such as dressing guidance, grooming, bathing, meal prep, cleaning, and medication reminders. • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance. • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels. • Recorded temperature, blood pressure, pulse, or respiration rate as medical or nursing staff directed. • Recognized, documented, and reported abnormalities or changes in the patient’s health status (i.e., sleep and eating patterns and mental status) and daily routine to the case manager and nurse in charge. • Supported clients with mental support such as word puzzles and other brain-focused games as part of their Alzheimer’s and Dementia care. • Transported individuals to events, activities, medical appointments, and shopping trips.