Dranreb Quiel Q. Email & Phone Number

Tarlac City, Central Luzon, Ph

As an Executive Assistant, I managed the email inboxes of CEOs and executives, coordinated and scheduled meetings and appointments, maintained company calendars, developed and maintained the company's website, created professional PowerPoint presentations, assisted with project management and sales processes, and maintained the company's CRM platform, GoHighLevel, to ensure accurate client data.

Manages email inbox for CEO and other executives, responding to inquiries andprioritizing messages for responseCoordinate and schedule meetings, appointments, and conference calls forexecutives, ensuring timely attendance and preparationMaintain company calendars, tracking deadlines and important dates forvarious projects and eventsDevelops and maintain company website using WordPress, ensuringup-to-date information and a professional appearanceCreates professional PowerPoint presentations for executive team,incorporating graphics and other visual aidsAssists with project management, using Asana and Microsoft Project to trackprogress and manage timelinesMaintains company's CRM platform, GoHighLevel, ensuring accuracy andcompleteness of client data

As an Admin Assistant, I provided administrative support to senior management by scheduling meetings, managing calendars, and handling correspondence. I assisted with project management by using Asana to track progress and manage timelines. I conducted research and prepared reports on various topics, including market trends and competitor analysis. I also assisted with the recruitment and hiring of new agents by conducting interviews and making hiring recommendations. Additionally, I maintained accurate records of company expenses and financial transactions.

As a Supervisor, I managed a team of customer service agents, provided coaching and feedback to improve performance, and worked with Subject Matter Experts and Team Leaders to develop and implement training programs for new agents. I also assisted with recruitment and hiring of new agents, conducted regular performance evaluations, and maintained accurate records of agent performance and attendance. Additionally, I collaborated with other departments to ensure a seamless customer experience.

Achieved sales targets consistently, resulting in a 15% increase in overall sales revenue by conducting extensive research on customer needs and preferences to personalize sales pitches and product offerings. Developed and maintained relationships with key clients, resulting in repeat business and increased customer satisfaction, while also providing feedback to product development teams to better meet customer needs with new product offerings.

Developed and implemented employee engagement programs, conducted surveys and analyzed data to identify areas for improvement, and facilitated team-building activities to promote a positive work culture and build camaraderie among employees.

As a subject matter expert, provided guidance and support to customer service agents on complex issues, worked with management to develop targeted training programs, and conducted regular coaching sessions to improve agent performance and ensure policy adherence.

Delivered outstanding customer service, resolving client inquiries professionally and efficiently while meeting or exceeding performance metrics; proactively identified client needs, maintained accurate records of transactions, and made recommendations for products and services to meet their needs.