Doha Rashed Email & Phone Number

Egypt

- Design, deploy, and manage OpenStack-based cloud environments. - Maintain and troubleshoot Linux and VMware systems.- Configure and manage networking components to ensure optimal performance and security. - Implement and manage backup solutions and storage systems. - Deploy and manage containerized applications using Docker and Kubernetes. - Utilize automation tools like Ansible and Terraform to streamline operations and infrastructure management. - Develop and maintain bash scripts to automate routine tasks and processes. - Collaborate with cross-functional teams to define and implement cloud solutions that meet business requirements. - Monitor system performance, identify issues, and implement corrective measures.- Ensure compliance with security policies and best practices.

Egypt

eBPA Service && SEPA Hub▪Manage the platform backend servers & End Devices Through the close monitoring tools.▪Ensure to meet the availability of the systems for all the backend systems & End Devices excluding planned outages.▪Follow-up on the daily health checks and fix problems once they appear on a server.▪Insure to solve assigned Trouble Tickets (TTS) for the supported systems within SLA.Explicit notification for any production problems - IR report▪Executing service/change requests and managing the proactive problems investigations and RCA▪Escalate and communicate raised issues from Vodafone OpCos to the 3rd line of support.▪Keep up to date with the new product versions and new releases.Transfer the knowledge to the first line of support.▪Transfer the knowledge to the newcomers in the support team.▪Ensure to use the pre-production environment for testing activities before launching a new service.▪Ensure to maintain the preproduction environment similar to the production platform.▪Ensure to maintain the preproduction environment availability for all the backend systems excluding planned outages.▪Manage to install and upgrade software. This includes the deployment of new shipments▪Managing any crisis related to the system▪Ensure handling all Release Management Governance.▪Align with all project stakeholders to ensure project deliverables are met.▪Ensure that the architecture and infrastructure on which the application will be deployed are robust and stable▪Ensure that a detailed deployment plan has been documented along with a rollback plan should anything go wrong during deployment▪Provides management reports on release progress▪Participate in troubleshooting & case Triage meetings with Customers, Service Desk & Support lines Engineers to develop & amend efficient fixes & Solutions for the customers.

Egypt

Providing application support for Vodafone Money transfer service "M-Pesa"in five markets "Countries" through Africa, Providing support to Linux systemsand Oracle DBs which hold our Application, Applying patches to systemsthrough approved changes following the supporting process, Getting Involvedwith customer communication to illustrate the best approach for solving theissue. Explaining Technical issues in a way that non-technical customers candeal with.

Egypt

 Responsible for providing online IT technical support to All Vodafone-Egypt staff, VIS, and Vodafone Egypt partners, & dealers. Own and manage the relationship with all users by resolving calls effectively and efficiently. Ensure service level agreements are met and maintained. Liaise with the second line of support to resolve reported incidents & inquiries. Provide users with accurate and timely information. Listen carefully to customers and collect all required information reported incident. Handle Service Desk mailbox, ITRRF, and any future written communication tool. Log all IT incidents reported to Service Desk, qualify and try to resolve them over the phone remotely. Monitor the operations for all office server. Manage user accounts, Internet access & Access to other resource. Perform daily health check on all IT systems and report any failure or issue on the system to the on call engineers.

Egypt

▪ Perform hardware/software installation and maintenance including upgrades and patch installs. ▪ Evaluation, installation, troubleshooting of network, email and virus issues. Build of PC's, monitors, attach peripherals ▪ configure hardware and run diagnostics. ▪ Use of the Corporate Asset Management system. ▪ Helpdesk call handling, assignment, and monitoring. Ensuring calls are updated and resolved in a timely manner. ▪ Troubleshoot hardware/software and perform necessary repairs. ▪ Handle special projects with no degradation of ongoing assignments and responsibilities. ▪ Perform basic telephony tasks such as patching. ▪ Managing calls on behalf of customers with external suppliers. ▪ Evaluation and troubleshooting of Multi-Function Copiers/Printers/Scanners

Egypt

• Install and configure selected software and hardware products.• Knowledge of Windows Operating System, Hard Desk,Management tools, Anti-Spyware, Microsoft Office, Remote Control Software, LAN and Ethernet Cabling• Maintain printer queues by evaluating the overall printing process to maintain its efficiency.• Install and Configure Windows Server, Active Directory, DNS, DHCP,File Server• Install and Configure Microsoft Forefront Threat Management Gateway (Forefront TMG).• Troubleshooting system, devices and network problems and diagnosing and solving hardware/software faults.• Resolve technical problems related to Local Area Networks (LAN).• Dealing with backup operations.• Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.

Mansoura,Egypt

Optimus coworking is a self-directed, collaborative and flexible work style that is based on mutual trust between members, increase their well-being by working in a collaborative atmosphere, and accumulate - through cooperation, not competition - greater economic, social and cultural capital, above that which is possible through an isolated form of work.

Aws Re/Start Program

Activities and Societies: AWS re/Start is a full-time, classroom-based skills development and training program that prepares individuals.

Diploma, Virtualization And Cloud Computing Professional

RHCSA Virtualization Cloud Computing OpenStack Graduation project

Bachelor’S Degree, Computer Science, Very Good

Activities and Societies: Enactus, AIESEC, Google Student Ambassadors team, Mozilla Rep team

Education record