Doha Rashed Email & Phone Number

Egypt

- Design, deploy, and manage OpenStack-based cloud environments. - Maintain and troubleshoot Linux and VMware systems.- Configure and manage networking components to ensure optimal performance and security. - Implement and manage backup solutions and storage systems. - Deploy and manage containerized applications using Docker and Kubernetes. - Utilize.

Egypt

• eBPA Service && SEPA Hub
• Manage the platform backend servers & End Devices Through the close monitoring tools.
• Ensure to meet the availability of the systems for all the backend systems & End Devices excluding planned outages.
• Follow-up on the daily health checks and fix problems once they appear on a server.
• Insure to solve assigned Trouble Tickets (TTS) for the supported systems within SLA.Explicit notification for any production problems - IR report
• Executing service/change requests and managing the proactive problems investigations and RCA

Egypt

Providing application support for Vodafone Money transfer service "M-Pesa"in five markets "Countries" through Africa, Providing support to Linux systemsand Oracle DBs which hold our Application, Applying patches to systemsthrough approved changes following the supporting process, Getting Involvedwith customer communication to illustrate the best approach.

Egypt

 Responsible for providing online IT technical support to All Vodafone-Egypt staff, VIS, and Vodafone Egypt partners, & dealers. Own and manage the relationship with all users by resolving calls effectively and efficiently. Ensure service level agreements are met and maintained. Liaise with the second line of support to resolve reported incidents &.

Egypt

• Perform hardware/software installation and maintenance including upgrades and patch installs.
• Evaluation, installation, troubleshooting of network, email and virus issues. Build of PC's, monitors, attach peripherals
• configure hardware and run diagnostics.
• Use of the Corporate Asset Management system.
• Helpdesk call handling, assignment, and monitoring. Ensuring calls are updated and resolved in a timely manner.
• Troubleshoot hardware/software and perform necessary repairs.

Egypt

• Install and configure selected software and hardware products.
• Knowledge of Windows Operating System, Hard Desk,Management tools, Anti-Spyware, Microsoft Office, Remote Control Software, LAN and Ethernet Cabling
• Maintain printer queues by evaluating the overall printing process to maintain its efficiency.
• Install and Configure Windows Server, Active Directory, DNS, DHCP,File Server
• Install and Configure Microsoft Forefront Threat Management Gateway (Forefront TMG).
• Troubleshooting system, devices and network problems and diagnosing and solving hardware/software faults.

Mansoura, Egypt

Optimus coworking is a self-directed, collaborative and flexible work style that is based on mutual trust between members, increase their well-being by working in a collaborative atmosphere, and accumulate - through cooperation, not competition - greater economic, social and cultural capital, above that which is possible through an isolated form of work.

Aws Re/Start Program

Activities and Societies: AWS re/Start is a full-time, classroom-based skills development and training program that prepares individuals.

Diploma, Virtualization And Cloud Computing Professional

RHCSA Virtualization Cloud Computing OpenStack Graduation project

Bachelor’S Degree, Computer Science, Very Good

Activities and Societies: Enactus, AIESEC, Google Student Ambassadors team, Mozilla Rep team

Education record