Drashti Patel Email & Phone Number

My professional skillset covers the areas of Financial Services, Accounting, Collections, Auditing and Financial Business Administration. The next step in my career pathway is to move into a Financial Advisor or Lender role, in a leadership capacity. My background also comprises team leadership in the financial and retail sectors and this is an area I excel in. I am privileged to have lived, worked and studied in two different cultures and this has only added to my capabilities.The areas I excel in include:• Building authentic, trust based relationships with customers, being highly persuasive and genuinely empathetic when dealing with collections issues• Focusing on win-win solutions for the company and customers’ requirements• Acting in an advisory capacity for escalations and complex cases• Managing and training team membersThe kind of results I deliver are improving customer payment rates, meeting all KPIs in consecutive quarters, doubling the average daily collections calls, and resolving 90% of thousands of accounts in a week. In collections and financial services, where the stakes are high and customers can be stressed, it is important to be commercially savvy, think on your feet and financially astute – this is the value I deliver. Others would categories me as being very honest, relatable, responsible, a person who delivers on commitments and driven to succeed. I love my work and committed to progressing in my career in the financial sector. I live permanently in New Zealand and open to considering new opportunities – please get in touch by InMail.

Listed skills include Team Motivation, Microsoft Office, Teamwork, Data Analysis, and 8 others.