-Managed import/export compliance activities, including classification, valuation, and documentation review, ensuring adherence to customs regulations.- Conducted audits and assessments to identify compliance gaps and implemented corrective actions to mitigate risks.- Collaborated with cross-functional teams to develop and implement compliance policies and procedures.- Provided training and guidance to internal stakeholders on compliance requirements and best practices.- Monitored regulatory changes and updated procedures accordingly to maintain compliance.- Coordinated transportation of event materials, negotiated rates, and managed shipment schedules.- Facilitated customs clearance, ensuring compliance with regulations and resolving discrepancies.- Identified and mitigated transportation and customs-related risks to optimize supply chain efficiency.- Provided exceptional customer service, acting as the primary client contact throughout the process.- Maintained accurate documentation and managed costs effectively, negotiating favorable terms with carriers.- Utilized Microsoft Suites, cloud storage, ERP system Cargowise and customs brokerage software to streamline processes.- Implemented continuous improvement initiatives to enhance operational effectiveness and reduce costs

Handle customer inquiries in relation to service, routing, and rail schedule- Follow-up with POL, POD, and Railroad for any related issues to shipment- Update the system in terms of any notification or pick-up number changes if required- Assist customers to register and use of our online system- Tracking and tracing of all shipments, booking shipments with select carriers- Identifying problem shipments and working to resolve the issue- Daily flow of shipments and matching invoices- Acknowledge orders and ensure customers are kept informed of order status.- Receive and process all requests for quotations from customers.- Efficiently match available freight loads with available carrier options- Build and track freight loads (FTL and LTL) in the Company’s TransportationManagement System (TMS)- Manage daily shipment activities, resolving issues to ensure pickup and delivery is on time, negotiate with trucking companies to select carriers- Communicate regularly with truckers and carriers to build long-term, trusted partnerships. Negotiate pricing and prepare quotes for clients- Prepare customs manifest according to agents' consolidation documents.- Distribute manifests, secure bill of lading, and collect freight payments.- Performing tracing and traffic functions as required by clients.- Provide assistance to clients in resolving issues and disputes.Keep them aware of delays or diversion of their shipments. Ensure the highest level of quality service is being maintained.

Verifying incoming merchandising is free of damage and is of good quality.Monitors and directs material inbounding processes like Unloading of trucks, incoming product inspection, Data entry receipt, and Unpacking.Monitors and directs also outbound processesDirectly supervises team members on a daily basis to ensure a safe,clean, and efficient work environment. Uses effective communicationand motivational techniques when supervising and coaching.completes and distributes team member performance evaluationsCreates a team environment that encourages continuous learning.Team members are informed of the company's goals,philosophies, and strategies.Conducts team safety meetings and provides input to improveworkplace safety.Supervises daily cleaning of production areas and ensures world-class housekeeping standards are met.Assess staff and temporary worker training needs, ensuring that alldepartment personnel are appropriately trained and that the trainingmeets the company's training requirements.Weighing and counting received items.Making ready every merchandising according to delivery requirement with proper packaging and labelling.Supervising Moving ready for outgoing at the delivery area.Maintaining, Stacking shelves and rack according to company guidelines.