- Plan, develop, configure, install and document B2B, B2C and wholesale services such as Internet, MPLS, VPN, IPSEC VPN, VOIP, L2VPN, Firewall, DSL, Traffic Filtering and QOS as standard services or as per user requests. Including routing policy creation/modification, create customized backup solutions, setup different vrf policies to enhance VPN management.- Operate and maintain an ISP backbone, access network, Datacentre infrastructure by analysing logs and using monitoring tools- Work together with other departments (Project Management, Technical Consultants) to achieve customer satisfaction and create the most suitable services for end-users- Troubleshoot the whole IP network and Datacentre infrastructure including replace faulty modules/devices, software upgrades, onsite support, iperf bandwidth measurements, Wireshark traffic analyse

network operations, network monitoring, second level technical support

first level technikal support, call center