Draven Nelson Email & Phone Number

I am a dedicated professional with a bachelor's degree in accounting from Bradley University. With a focus on customer service, problem-solving, and effective communication, I have excelled in previous roles, including as a LIHEAP Coordinator at the Fulton County Health Department.In the role of LIHEAP Coordinator, I oversee the daily operations of the Low-Income Home Energy Assistance Program, providing vital funding to support low-income households in meeting their energy needs. My leadership skills are evident as I successfully manage a team of two staff members and ensure efficient program implementation while adhering to guidelines. Serving as the primary point of contact for all communications with the State of Illinois, I ensure timely and accurate reporting.Prior to my current role, I served as a Medicare Inbound Call Technician at CVS Health, where I expertly handled calls from patients and doctors' offices, resolving prescription drug coverage concerns. I consistently provided outstanding customer service, ensuring a positive experience for all callers.As a paraprofessional, I played a vital role in supporting elementary school children with learning disabilities in their daily school routines. I provided assistance with lessons, sensory breaks, lunch times, and recess, creating a supportive and inclusive environment for students to thrive academically and socially.My professional journey also includes extensive experience as a pharmacy technician at CVS Health. In this role, I demonstrated strong organizational skills and attention to detail while managing prescription data entry, order fulfillment, cash register operations, and inventory maintenance. I built lasting relationships with customers, delivering personalized service and addressing inquiries effectively.With exceptional customer service skills, strong communication abilities, and proficiency in Microsoft Office Suite, I am a motivated problem solver and quick learner, adapting seamlessly to new environments and technologies. I thrive in collaborative settings, fostering positive work environments and building strong relationships. I remain cool under pressure, maintaining composure in fast-paced and high-stress situations, while my keen eye for accuracy and precision ensures quality outcomes.I am now seeking a career opportunity with room for growth and advancement. My passion combined with my dedication and diverse skill set positions me as an ideal candidate for organizations seeking a motivated and capable team member.

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  Bradley University: Foster College Of Business

  3.01 Gpa