Assisted in the observation, reporting, and recording of client behaviors under the supervision of the care; coordinated with the director, nurses, and clinical staff with no discrepancies. Conducted comprehensive assessments of patient needs, preferences, and goals to develop individualized care plans that address medical, social, and emotional needs while promoting patient autonomy and well-being.Accountable for helping to provide a safe and secure environment and therapeutic milieu for up to 16 clients.Ensured 100% compliance with hospital policies and procedures.Participated in team meetings to discuss patient needs, develop care plans, and coordinate healthcare services across multiple providers and settings, promoting collaboration and communication among team members.Monitored and evaluated patient progress, treatment adherence, and healthcare outcomes, implementing interventions and adjustments to care plans as needed to optimize patient health and quality of life.

Supported up to 8 clients daily with the onboarding to the fulfillment stage of their software solution. Worked with the client to educate, demonstrate, and set up their SaaS component and exhibit product knowledge and digital expertise to build on client enthusiasm and confidence regarding purchase.Ensured the implementation and customization of Thryv software solutions; leveraging advanced technical expertise and industry knowledge to optimize system functionality and meet unique business requirements.Conducted system assessments and performance analyses; identified opportunities for improvement, troubleshooting issues, and implementing solutions to optimize system performance and user experience.Delivered comprehensive training sessions and webinars to educate clients on Thryv functionality, features, and capabilities to leverage the full potential of the platform to achieve their business objectives.Acted as a primary point of contact for client inquiries, support requests, and escalations, providing timely resolution of issues, proactive communication, and ongoing support to ensure client satisfaction and retention.

Accountable for supporting the therapeutic milieu under the direction of the RN; ensured the schedules, and program were delivered, and patients were supervised and safe.Provided compassionate and personalized care to patients in a healthcare setting, assisting with activities of daily living; ensured to maintain patient dignity and respected the confidentiality.Documented patient care activities, observations, and interventions accurately and in a timely manner; used electronic health record systems and other documentation tools to ensure 100% completeness and compliance with regulatory standards.

Managed bankruptcy cases within a high-volume environment, overseeing end-to-end bankruptcy processes, including case review, documentation analysis, and compliance with legal requirements and internal policies.Prepared and submitted bankruptcy-related documents, affidavits, and legal filings, ensuring accuracy, completeness, and compliance with court requirements and procedural deadlines.Coordinated with internal departments, including legal, collections, and loan servicing, to gather necessary documentation, resolve disputes, and ensure alignment of strategies and actions in bankruptcy proceedings.Conducted financial analysis and risk assessments to evaluate the impact of bankruptcy filings on bank assets, liabilities, and profitability, informing decision-making processes and risk mitigation strategies.Maintained 100% accurate records, logs, and databases of bankruptcy cases, correspondence, and actions taken, ensuring data integrity and accessibility for audits, reporting, and regulatory compliance purposes.

Supervised students in all grade levels and core subjectsPartnered with permanent staff to complete educational curriculum Established working rapport with students for optimal classroom managementMaintained security code and ethics per school district and state requirementsProvided mentorship for urban youth from at-risk populations

Assisted operations team by monitoring patients with treatment needs Facilitated life-skills coaching sessions for program enrolleesExecuted standard facility procedures to maintain safe housing environmentConducted patient location processes and handled facility requests for patient pick-upProvided on and off-site transportation (statewide) for patients

Executed field and combat training exercises for state and federal readinessCompleted team-building and leadership trainings as part of core competenciesConducted standard and technical maintenance Handled internal logistics and communication for daily operationsServed in ROTC Texan Battalion

Facilitated campus diversity and inclusion training for student populationCoordinated on-site and off-campus program events with program directorPromoted diversity initiatives and recruited program candidates Attended leadership and team-building workshops as part of program dynamicsServed as President of Minority Student Leaders

Inspected dietary regiments per state codes and mandates for Operation Enduring Freedom at Tracy Army DepotCompleted incoming soldier orientation and training with distinguished performanceExecuted field and combat training exercises for state and federal readinessReceived NCADVC Soldier of the Year Award (2004)