Drazen Jacimovic Email & Phone Number

Munich, BY, DE

Munich, Bavaria, Germany

• Led multi-disciplinary teams to deliver high-impact projects, ensuring alignment with business goals and timely completion within budget. Coordinated project timelines, controlled costs, and ensured robust.
• Drove process improvements and automation initiatives, including the revamp of POC return processes and Salesforce automation, resulting in enhanced efficiency and streamlined operations. Directed data improvement.
• Facilitated change management processes, collaborating closely with stakeholders to prioritize and implement necessary changes while ensuring smooth transitions across project phases. Developed comprehensive project.
• Established standard procedures for internal project management processes, including pre-evaluation protocols, project handover guidelines, and the adoption of Agile methodologies, which enhanced team efficiency and.
• Ensured meticulous communication with stakeholders, delivering clear and timely project updates, presentations, and reports. Enhanced stakeholder satisfaction through transparency and effective reporting.
• Proactively managed risks and optimized resources, ensuring successful delivery of project objectives while maintaining efficient allocation of team members.

Serbia

• Managed all aspects of the order fulfillment process, from receipt of order to delivery and invoicing
• Ensured accuracy and completeness of all order information, including pricing, product details, shipping information, and customer data
• Coordinated with other departments, including sales, customer service, and logistics, to ensure timely and accurate order processing
• Communicated regularly with customers to provide order status updates, answer questions, and resolve issues
• Developed and maintained standard operating procedures for order management processes
• Monitored and analyzed order management metrics to identify trends, make recommendations for improvement, and report on performance to management

Serbia

• Processes customer Sales orders and Repair Sales Orders including order entry, order maintenance and cancellation.
• Processes Return Material Authorizations (RMA)
• Assists / resolves Receipt nonconformities (distress ).
• Provides order status as well as information around delays and other order-related issues to customers if required.
• Processes and resolves order exception reports
• Processes customer complaints and provides status to customers

Belgrade

• Oversee shipments of IT equipment and parts across Canada.
• Ensure that they are delivered in a timely manner, in accordance with the customer-specific Service Level Agreement.
• Escalate and investigate with affiliated parties to resolve cases of misplaced, lost or delayed shipments.
• Expedite shipments to address urgent requests and ensure shipments arrive as soon as possible.
• Find and compare routes offered by all carriers affiliated with NCR to find the quickest, most cost-effective method of transportation.
• Track, notify, locate and provide vital updates regarding the current status of any shipment transported by any carrier within Canada.

Serbia

• Support the activities of the Customer Engineers (CEs) assigned to this position within a particular geographic region or territory;
• Plan, prioritize, assign, and monitor all open work orders for CE’s, ensuring the prompt delivery of service to meet our contractual terms and conditions;
• Responsible for identifying and escalating to the Team Leader or the Territory Manager, or the correct person, any situation that will cause a work order to exceed the specific contractual response or fix time.
• Working with other Service Coordinators when the movement of engineers across territory boundaries is necessary to fill any skill or resource shortfall.
• Maintaining effective and timely communication with engineers, obtaining regular progress updates for outstanding work orders.
• Handling all messages that are required to be transmitted to CE’s within the territory; Scheduling customer installation activity.

Serbia

Locate customers using basic and advanced skip tracing tools. Identify assets for garnishment and/or execution. Search private databases, public records and the world wide web. Verify customer information.

Serbia

Set up repayment plans, based on financial condition, if no qualification then helped them apply for loan modification. Verified valid contact information via extensive research in order to communicate with debtors according to the Fair Debt Collection Practices Act.