With over a decade of professional experience spanning IT project management, customer care, and technical support, I specialize in bridging the gap between technical teams and clients to ensure seamless collaboration and project success.Currently, as a Business Analyst and Project Manager at Span d.d., I lead diverse IT projects—ranging from app solutions to security and identity systems—guiding them from requirements gathering to support handover. My previous roles include excelling as a Customer Care Coordinator, where I cultivated strong client relationships, streamlined processes, and enhanced customer satisfaction across international markets.I am passionate about solving complex problems, optimizing processes, and delivering results that drive value for businesses and clients alike."No matter how small you start, always dream big!"