Derrick Renaldo Baugh Email & Phone Number

Sandy Springs, Georgia, United States

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Answered customer calls professionally, respond to customer inquiries about temporary. I Answered customer calls professionally, respond to customer inquiries about temporary international call features , research required information using available resources, handle and resolve customer complaints, provide customers with product and service information, process orders, forms and applications, identify and escalate priority issues, route calls to appropriate resource, follow up customer calls where necessary, complete call log.

Atlanta, Georgia, United States

Screen taxpayers before giving tickets to see representative, redirect taxpayers to other locations and 800 number, assist taxpayers on kiosk to prepare taxes, check on refund, print forms. Receive payments, print transcripts for W2’s and prior tax year returns. Make appointments for tax return preparation. Restocking tax forms in kiosk. Control the flow of traffic in the lobby, monitor noise levels, and cell phone usage.

Ensure efficient guest registration, direct and train front desk staff and operators, direct and organize front office operations, handle guest complaints and concerns, ensure front office personnel are utilizing proper public relations techniques. Inter act with guest to ensure there stay is pleasant. Perform manager on duty shifts during the evening hours, ensure proper credit is established and all cash transactions are handled properly.Work with the accounting department to ensure all front office errors are corrected though the front office system, over see bell staff and concierge. Balance check book, order all supplies for front office, scheduling. Headed up the VIP arrival program.

Over saw the daily operation of the front desk, which included, customer problem solving, and checking guest in and out of the hotel, scheduling, making sure all groups are properly blocked in rooms and billing is correct. Ensured all guest had proper credit established. More than 15 employees under my direction, handled anywhere between 5 to 10 thousand dollars daily.

Supervised 25 agents at any given time. Insured all guest had proper credit established. Trained all new hires for the front desk with the training manual I developed. Conducted initial Interviews with potential new front desk agents. Preformed Manager on Duty after 5pm. Ensured proper delivery of service to guest, with accuracy for arrivals check-ins and check-out’s. Input data to the reservation system, such as hundreds of reservation for groups, group contracts. Sent confirmations to arriving guest, posted anywhere from 10,000 to 100,000 in the form of a check to arriving guest accounts.

30303Front Desk Supervisor Supervised 25 agents at any given time. Insured all guest had proper credit established. Trained all new hires for the front desk with the training manual I developed. Conducted initial Interviews with potential new front desk agents. Preformed Manager on Duty after 5pm. Ensured proper delivery of service to guest, with accuracy for arrivals check-ins and check-out's. Input data to the reservation system, such as hundreds of reservation for groups, group contracts. Sent confirmations to arriving guest, posted anywhere from 10,000 to 100,000 in the form of a check to arriving guest accounts.

Associate'S Degree, Accounting Technology/Technician And Bookkeeping, 3.73

Activities and Societies: Brown Mackie College - Atlanta National Technical Honor Society.I am working on my second career. Accounting is.

Diploma, Business Analysis / Accounting, 3.92

Business Analysis and Accounting