Provides consulting of create solutions for students, professionals, and businesses of all sizes. I help clients leverage the power of incorporating accessibility to maximize their digital strategies, products, and services. Assist small start-up businesses to develop an IT Starter Kit Plan for their IT infrastructure and help departments revamp their organizational structure to improve team communication and deliverable distribution. Provide audio-visual solutions for conference rooms and events of all sizes.

Courses Teaching History:INFO 3130 MANAGEMENT INFORMATION SYSTEMS (Course Coordinator)Impact of information systems on management decision-making activities. Principles of the structure and analysis of information flows within an organization. Emphasis on database accumulation and generation, capabilities of information processing, system function (e.g., file creation, report generation, etc.) and evaluation and modification of information systems. INFO 3233 DATA AND INFORMATION MANAGEMENT A study of and implementation of databases for business applications. Exploration of basic concepts of design and the use of SQL to create and manipulate corporate databases.Department Search Committee: August 2022 - presentDepartment Curriculum Committee: October 2022 - presentAssociation for Information Systems - University of North Carolina at Charlotte Chapter (Advisor): August 2021 - September 2022Grade Review Committee: August 2022

Assists clients in achieving their overall health and wellness goals by providing support, guidance, and accountability. Our client's journey focuses on mental, physical, social, and emotional betterment, while establishing goals related to wellness, exploring obstacles, and empowering clients to make their own decisions.

Strategy - A key contribution to the formulation of the organization’s business and digital strategies. Advises the senior management team on the emerging technologies and digital trends that are most relevant to the company's goals and evolving needs. Leadership - Develop an IT vision, strategy, and a roadmap in to lead the IT Team and 3rd Party IT Vendors in effective execution. Prepare and monitor IT operational budgets. Build strong relationships with key stakeholders across the organization, and develop a detailed understanding of their issues, challenges and opportunities. Team Development - Ensure transparency and collaboration within the IT team and the different entities within the organization. Ensure that the organization has strong systems analysis and project management skills, and the ability to execute business-critical projects. Train staff on IT functions.IT Operations - Direct the design, planning, implementation, and maintenance of the infrastructure. Maintain oversight of all IT projects, ensuring that commitments are properly planned, staffed, monitored and reported. Establish and enforce IT policies, processes, portfolio management, development standards and methodologies. Deploy and manage of both hardware and software for, workstations, printers, and servers. Manage the helpdesk. Review, recommend, and oversee all vendors and managed service agreements for IT services and equipment. Database Administration and Management - Ensure the functioning of the database and related mission critical applications. Remain current on industry trends. Identify and leverage opportunities to continually improve the quality of data management systems, processes, and standards. Data Reporting and Analytics - Maintain and develop the production of core and ad-hoc reports for use by staff as needed. Provide information, ensuring that the information presented is clear and unambiguous, at times in a variety of visual formats.

Courses Teaching History:COSC 109 COMPUTERS AND CREATIVITYCreative activities involving symbolic manipulation and computer graphics; animation, dynamic story telling, computer music, visual effects, Web publishing, computer games, artwork and multimedia.COSC 111 INFORMATION AND TECHNOLOGY FOR BUSINESS (Course Coordinator)Retrieve, process, classify, sort and evaluate data and information. Problem-solving techniques, creative thinking skills, communication skills, team building, and professional ethics. Laboratories covering the Internet, spreadsheets, and databases.CIS 211 FUNDAMENTALS OF INFORMATION SYSTEMS AND TECHNOLOGYAn introduction to information systems and technology in today's organizations. Topics include hardware, software and communications fundamentals, systems development, information management, work force considerations, and related societal, legal, and ethical issues.CIS 435 HUMAN-COMPUTER INTERACTIONEffective, productive information systems, including interactive computer systems, input and output devices, screen layouts, machine design, health issues, organizational impacts, and computers and the disabled.

Through Data Analysis, identifies trends and potential Problem sources (by reviewing Incident and Problem analysis). Prevents the replication of Problems across multiple systems. Reviews the efficiency and effectiveness of the Problem control process. Monitors the effectiveness of error control and makes recommendations for improvements. Maintains inventory of problems under analysis and their current progress and status. Follows up issues and progress with problem owners where necessary. Updating Known Error Database Produces. Problem Management reports and management information. Coordinates meetings to resolve problems. Prevents recurrence of issues by identifying root cause and implementing a fix. Work with all technical teams, Service Management, and external stakeholders Drive all problems towards root cause identification and permanent fix.Field Associations: Professional Services Firms, Electrical System Corporations

Works with TS Director to plan, report on & control project tasks to ensure timely delivery of quality deliverables. Prepare & execute annual plans including budgeting, prioritization & justification. Development of RFPs, reviewing bids, & contract negotiations for technology vendors. Invoice reconciliation. Conduct cost analysis to ensure cost savings. Review the organization's current technology platforms, assessing new technology options against the organizations goals & objectives, & developing/implementing a technology plan that ensures the systems & technology are well-integrated throughout all programs/operations. Develop processes to control the flow of operations of the organization. Collaborate with senior management to discuss strategies for new technology implementations. The primary resource to project managers on all online initiatives relating to the organization’s database (iMIS). Oversees the QA testing. Interact with users to ensure information integrity & reliability. Works with end users to identify issues. Monitors system processes to ensure accuracy of data posting. Provides expertise on data & knowledge management to ensure that staff has information they need to perform their jobs effectively. Senior level database management & administration (SQL Server, SSRS, MySQL). Identifies data discrepancies ensures data integrity. Analyzes requests to determine appropriate methods to retrieve data. Provides support in the development & implementation of web services dependent on integration with the database. Conducts front-end web development using the RiSE application system & implements process automation solutions. IT vendor liaison. Creates & oversees all technology related documentation & training materials for the organization. Performs supervisory role for the department in the absence & along side with the TS Director of 10 employees onsite & when traveling approximately 150 or more employees.

Provides technical support to business Directors, Coordinators, and Program Managers. Managing the IT support meetings. This meeting was used to understand the needs of each department within the organization and conduct the necessary training. Designing, developing, and maintaining technical and operational IT documentation. Responsible for providing internal and external technical support. Overseeing ITSM implementation, defining and continuously improving teams if needed. Ensuring ongoing service capacity, performance, and availability of all applications and websites deployed to production. Capture and escalation of tier-3 technical support request, ensuring they are resolved and deployed to production. Conducts routine analysis of helpdesk tickets to identify the incidents/problems that have occurred over time by researching existing applications to review with the project manager prior to a new development cycle for that project has open. Provide workaround solutions and support for stakeholders for their applications until the development team has the ability to add to the project timeline. Oversees the delivery of services to stakeholders pre, during, and post project deployment. Business analyses and data mining to provide actionable operational intelligence; running regular reports and queries. Assists with database related initiatives for projects. Migrating data across MS SQL Server, MS Access, and MySQL environments. Refining T-SQL queries to function in a MySQL environment. Primary contact for staff, especially the Data Team in relation to database concerns. Developing database and application security plans. Application development for desktop forms to support data processing. Align technology with business processes by recommending modifications to current business practices or enhancements to software.

Senior Level help desk support in resolving complex issues that can’t be handled by lower tier level support staff. Coordinates implementing ITSM to enhance the user experience and establish processes; performs data reporting by request of staff personnel; Software Quality Assurance; Database Management and Administration; Data Mining and Warehousing; Extract, Transform, Load; Business Analysis; Provides end-user training and support services on web applications and desktop applications; Hardware troubleshooting and training; Technical Writing; Supervises the use and maintenance of service manuals; E-Commerce processing and reporting; Conducts support meetings with business and product owners.

Lead for the help desk processes; develop, design, document, maintain, evaluate, support and provide problem resolution for information systems applications; assures that the membership database is functioning properly according to the policies and procedures set forth by the organization; performs a variety of technical and analytic services for the entire organization of over 200,000 members; analyzes, evaluates and trains users on mainframe computer system by constructing visual teaching aid; performs other related duties as assigned; serve as the liaison for the organization’s software vendors and Technology Committee.