Dr. Chlaine Dixon-Avant, Cdsp, Ava Email & Phone Number

La Vergne, Tennessee, United States

• Fosters an inclusive environment where everyone is seen, valued, respected and heard while being their most authentic self as a member of Ingram's DEI committee. • Works with the Director, Talent Acquisition, and Manager, Talent Acquisition in the development and implementation of sourcing strategies for talented and diverse candidates through multiple sourcing methods (I.E., data mining of social networking sites, job fairs, and hiring managers).• Partners with hiring managers to understand hiring requirements, the skill set of candidates, and input regarding employment offers.• Screens and interviews designated candidates and communicates skill set assessment with job requirements. When asked, participates as part of interviewing team during the interview process.• Provides information to Director, Talent Acquisition, and Manager, Talent Acquisition regarding situations that could impact hiring decision.• Builds and maintains a network of candidates through proactive market research and ongoing relationship management.• Partners with hiring managers in the development of questions that are specific to intake meetings, interview feedback sessions, and final selection meetings.• Ensures continuous development of recruiting/sourcing skills and knowledge using the latest sourcing and recruiting methods/technologies.

Nashville, Tennessee, United States

• Proactively built talent pipelines through referral generation, online sourcing, events, and sourcing campaigns.• Networked and established strong relationships with diverse candidates and organizations to tap for future openings.• Ensured continuous development of sourcing skills and knowledge using the latest methods, sourcing technologies, channels, pre-screening, and candidate relationships management.• Screened resumes and interviewed candidates while providing a positive candidate experience.• Planed and executed company-wide diversity outreach management as a part of the Strategic Sourcing Team's Diversity team

La Vergne, Tennessee

• Proactively builds underrepresented talent pipelines through referral generation, online sourcing, events, and sourcing campaigns.• Networks and establishes strong relationships with diverse candidates and organizations to tap for future openings.• Ensures continuous development of sourcing skills and knowledge using the latest methods, sourcing technologies, channels, pre-screening, and candidate relationships management.• Screens resumes and interview candidates providing a positive candidate experience.• Plans and executes company-wide diversity outreach management.

Nashville, Tennessee

•Provided excellent service for candidates, current employees, managers, and executives during the hiring process for candidates. •Coordinated and scheduled, on average, 15 daily phone screens, phone interviews, and onsite interviews for candidates and internal employees with recruiters and hiring managers.• Processed background checks and drug screens successfully and efficiently. •Assisted with the sourcing of qualified candidates to present to recruiters. •Utilized multiple HR information systems such as applicant tracking system, case management, and employee information database.

Nashville, Tennessee

• Successfully sourced, interviewed, on-boarded, and trained new talent for Benefits Team. • Developed and conducted a variety of presentations to inform and educate management and employees about current benefits and changes to benefit plans.• Conducted weekly interactive and engaging onboarding presentations regarding benefits to new hires. • Reduced company cost by analyzing proposals and renewal information and recommended best plans to executives. • Reconciled benefit bills quickly and accurately reducing company cost. • Inspired employee engagement and culture by being an active member of the culture team to improve employee experience. • Redesigned an easy to use new hire, open enrollment, and qualifying life event portals in the HRIS system.

Greater Nashville Area, Tn

• Conducted weekly interactive and engaging onboarding presentations regarding benefits to new hires. • Guided employees as the first point of contact and subject matter expert for benefits administration.• Executed the enrollment of employees in benefit selections accurately and timely through different carriers. • Collaborated with insurance brokers and plan carriers on escalated eligibility and claims issues.• Maintained the integrity of HRIS records and ensured compliance with all federal and state regulations.• Strengthened policies and procedures that increased employee engagement and retention.

Brentwood, Tn

• Guided employees as the first point of contact and subject matter expert for benefits administration.• Executed the enrollment of employees in benefit selections accurately and timely through different carriers. • Reconciled benefit bills quickly and accurately reducing company cost. • Collaborated with insurance brokers and plan carriers on escalated eligibility and claims issues.• Reconciled benefit bills quickly and accurately reducing company cost.

Murfreesboro, Tn

• Participated in mock interviews and mock recruitment events for preparation for role in Human Resources. • Researched labor laws and benefits such as, insurance coverage, short term disability, and FMLA guidelines.• Provided an informative and consistent link between the Human Resources Department and Local NumberPortability Department.• Assisted in benefit fair and stress fair programs to provide benefit information to existing employees. • Created team builders to encourage employee trust and engagement.

• Achieved customer satisfaction rating of 100% within 12 months, exceeding corporate target (2016). • Received Director’s Circle Award for performance excellence (2016).• Partnered with upper management to ensure appropriate changes are made to improve customer and employee experience. • Collaborated with tenured employees to create new and easier process for employees to locate important information.• Addressed customer service inquiries in a timely and accurate fashion.• Reviewed documents and responds to service tickets in a timely manner.

Murfreesboro, Tennessee

• Responded to and resolved on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as troubleshooting, billing inquires, promotions and adding features. • Conducted team meetings and provided support to employees when supervisor was absent.• Worked with upper management to ensure appropriate changes were made to improve customer and employee experience.• Received Customer Choice Award for performance excellence (2015).

Doctor Of Business Administration, Executive Leadership

Master Of Business Administration (Mba), Human Resources Management And Services, 4.0

Bachelor Of Science (Bs), Political Science And Government

Activities and Societies: Zeta Phi BetaMajored in Political Science with a concentration in Pre-Law. Minored in Paralegal Studies. Served.