Gajinder Chopra Email & Phone Number

London, On, Ca

London, Ontario, Canada

• Strategic Global Delivery Leader, Program and client relationship manager with a proven track record serving organizations such as Dell Technologies, Toronto Hydro, Costco, Amadeus, ATS Automation, CBSA, Johnson Control and Scotia Bank. • Adept at identifying business opportunities, ensuring client satisfaction, and managing the entire project lifecycle.• Recognized for successfully delivering large, complex technology projects, and programs on time, within budget. • Provides thought leadership in technology, industry trends, and best practices towards Digital Transformation. • Drives continuous improvement, collaborates for innovation, and implements global delivery strategies effectively.• Cultivates and maintains strong relationships with global clients, understanding their needs, and ensuring satisfaction with project deliveries while maintaining less than 3% attrition on a $6M, 65 resource team. (offshore and Onshore)• Manages a global team of project managers, delivery managers, and client delivery personnel to ensure project success and adherence to quality standards for enterprise-wide digital transformation. • Leads and develops a global team of project managers and delivery personnel, fostering a collaborative and high-performance culture while mentoring and coaching team members for career development.• Prepares Monthly and Quarterly status reports of ongoing project activities for the Executive and Steering Committees, identified gaps, and devising an action plan for product and process improvement.

London, Ontario, Canada

• Contributed to strategic direction, and business plan of 2021-22 Product Road map, IT Support and secured funding.• Developed and implemented strategic plans for the PMO, aligning with organizational goals and objectives.• Directed portfolios, aligning them with the company's strategic vision and providing effective oversight.• Enforce project governance for consistent, compliant project management standards across diverse projects.• Served as a key liaison between the PMO and C leadership, effectively communicating project status, risks, and issues.• Regularly enhance PMO processes, methodologies, and tools for improved efficiency and effectiveness.• Helped develop roadmap for analytics, data migration, integration, and data warehousing for the SAP-Hana upgrade.• Oversaw Program Management from initiation through implementation, strategically planned out the PMO roadmap, prepared budget, including quality assurance, testing management, and resource management.• Managed the GCP AWS Integration of BI-Analytics, TOU Tier Billing Switch, and IoT solutions with full IT support. • Foster strong relationships with project stakeholders, ensuring clear communication and understanding of project objectives, timelines, and deliverables, increased productivity and reducing vendor costs by almost 20%.• Studied RNI, MV-90, ODS, and Data Warehouse to help develop a multi-year roadmap for Business Intelligence / Analytics common product platform and supported corporate mandated multiyear projects roll out on Google Cloud.

London, Canada Area

• Successfully managed multiple projects and workstreams, ensuring timely delivery using Agile and waterfall models.• Managed program-level financials and prioritized client satisfaction throughout project lifecycles.• Worked with cross-functional teams, driving accountability against risks for effective project delivery.• Developed detailed delivery schedules, milestones, cost estimates, resource requirements, and planned budgets.• Maintained a detailed RAID LOG, identifying and managing risks, assumptions, issues, and dependencies.• Deployed microservices on Azure, managing multiple projects with a 45-person team successfully.• Monitored and tracked project progress, effectively communicating updates to senior management and clients.• Managed the Digital CMS Platform supporting automotive retail sales for 15,000+ Toyota Dealers in North America.• Identified, resolved, or escalated product issues with potential impacts on delivery timelines.• Developed API-heavy applications to deliver products and web services, incorporating extensive data modeling.• Led projects through digital transformation, collaborating with offshore for support and strategic planning initiatives.• Implemented process improvement methodologies, tools, templates, estimating models, and best practices.• Developed and maintained comprehensive project documentation, including project plans, RAID logs, risk management, communication plans, status reports, CRs, DRs, closeout reports, and incident management reports.

London, Canada Area

Actively Managed and delivered Products / Projects : PD ASSURE Integration-Broker Management – GWL Infrastructure, MDM - Master Data Management Project• Validated the business needs, project objectives, project scope, and project success criteria; aligned key project participants.• Produced and secured approval of the project charter by engaging the project sponsor and delivery leader. • Developed mitigation/contingency plans for identified risks, issues and maintained the RAID LOG.• Ensured Architecture Design, requirements documents and key planning deliverables were created, approved and signed off.• Lead the Product planning, development and implementation process while supporting Agile Ceremonies.• Created Decision Request, Change Requests to accommodate change in schedules, budget and scope.• Applied Organizational Change Management principles and practices in order to effectively manage the people side of change (stakeholder analysis, people readiness, sustainment planning, business process management) • Provided project reporting, including technology spend and ad-hoc analysis, and presented issues requiring attention. • Responded to inquiries and escalated concerns to stakeholders at all levels -technical, business, Senior and Executives.• Managed products while implementing Agile methodology from planning stand ups to demos and Retrospectives.• Implemented IBM Master Data Management Solution by consolidating across Group and Individual Insurance.• Established and cultivated relationships with other departments and organizations, recognized and actively managed dependencies associated with the projects.• Identified and implemented process improvements that enable more efficient project delivery.• Accurately forecasted and managed assigned budget and provided monthly financial reporting for projects.

Toronto, Canada Area

Actively Managed and Delivered Project / Products : Rogers.com,Fido.ca Client Vendor Product,Rogers Bank,E-Invoice, Enrollment Agent • Managed multiple application products and Business projects for vital applications related to Rogers Bank • Liaison between Program and Project managers to help manage the defined program and day to day project-related activities. • Handled Project Issues with the development team, vendors, and cross-functional team keeping stakeholders in the loop of upcoming risks and mitigation plans while managing the issues and dependencies of the project.• Managed program level financials, budgeting and resource planning to achieve project goals and assess need for additional staff while making recruitment requests during the project cycle for a $2.5 million E-Invoice Project including four project managers.• Managed a portfolio of projects involving front end, middleware, Billing, and backend applications for demanding clients. • Created Project Plan and interviewed stakeholders to gather business and user requirements. Interviewed Product Owners for projects in Agile mode, facilitated – Stand-ups, Planning Reviews, retrospectives, Demo, Refine Backlog, and story refinement. • Ensured project estimates, schedule, and terms of SOW are being adhered to throughout the project. • Provided a weekly status report to Stake Holders after internal reviews with cross-functional teams.• Tracked developments on KPI and Certificate Manager / Enrollment Agents projects. Budget of 5MM • Took complete responsibility for the overall project to meet program goals and objectives, KPI Certification documentation installation and training, to post-implementation review.• Actively Managed an aggressive iPhone 6 mobile Launch project.• Successfully managed and launched the new eInvoice, rolled out the new Time-of-Use Billing for mobile, cable and Phone while managing a budget of 8.2 million and meeting all the CRTC compliances.

London, Canada Area

• Implemented an enterprise-level PMO reporting system to the CEO and board members, ensuring strategic alignment of product and portfolio with the company's business goals.• Managed a Global portfolio of $22 MM +• Provided guidance and coaching to project managers and teams, ensuring top-notch quality of products from ideation to market launch.• Successfully managed Insurance Portfolio products in both Waterfall and Agile frameworks while handling multiple projects.• Demonstrated exceptional skills in making balanced decisions and trade-offs related to features in the eBorn product, while ensuring compliance with state laws.• Supervised PMO Governance, managing program budgeting and forecasting for roadmap projects.• Successfully digitized birth and death records for 13 counties across 4 states, with a budget of $11.8 million, to combat identity theft.• Assisted the marketing team in collecting, analyzing, and communicating competitive information and market opportunities for new products.• Contributed to defining the evolution and development of existing Vital Records eBorn products.• Provided product support to internal technical teams by sharing product knowledge and researching and answering questions.• Led the entire product development cycle with a business-centric approach.• Devised pricing, packaging, and market strategies for 14 counties across 3 states, keeping up with trends and competitors.• Maintained strong client partnerships for product development and integrations.• Helped document requirements, managed development, coordinated deployment, and kept stakeholders informed throughout the process.• Implemented smart meters, improved time-of-use billing, and meter data management in El Centro.• Led the digitization of drawings and implemented Geographic Information Systems (GIS).• Developed and proposed a Smart City IoT solution for utility services management, including smart meters, to minimize waste.

Usa

Created and Delivered Global ELearning Platform and Motor Math Model • Analyzed, Designed processes, Managed and Launched 103 eLearning courses successfully in 3 years using Lotus Learning Space for over 200,000 GE Employees. Total project cost: $15 million. • Reverse engineered the Math Model used to determine the efficiency of a motor original written in FORTRAN IV in the late 1960's • Developed a system compatible for the Motor Design Tool/Math Model (first designed in the 1960's) along with a comprehensive systems architecture meeting all hardware and software requirements for a multi generation product- with a detailed cost analysis and impact report for the business.• Translated business functional requirements into IT technical specifications while implementing Six Sigma.• Helped Define and develop Business, Functional and User Requirement documents for elearning while setting up the Systems Architecture with Subject Matter experts.• Coordinated requirements with other e-business and high level stake holders – CEO G.E Industrial Systems.• Analyzed cost benefits and implemented a plan to drop course cost from $80,000 to $17,000 per course by the end of the project. Using the share head / Partnership model and communicated project plans for all IT deliverables throughout GE.• Participated in vendor selection by analyzing technical capabilities for testing on-going & long-term support.(IBM)• Designed and managed Internet and Intranet sites for sales e-learning using Lotus Learning Space• Acted as a liaison with internal department heads to gather functional/technical requirements and content.• Represented GE Industrial Systems on all related corporate technical teams: Domino Implementation Team.• Saved $2.6 million in T &L for year 2000. Implemented three individual six sigma projects, saving $275,000Technical Environment: Internet and Content Management solutions, Client Server Applications.

Certificate Course, Leaders Of Learning, 97%

Leadership for the 21st Century

Master Of Business Administration - Mba, Business Management; Business Administration Management

Master of Business Administration - MBA, Rochville University, Maryland, USA, 2007

Certificate, Central Challenges Of American National Security

Central Challenges of American National Security, Strategy, and the Press, HKS211x, Course Audit, Harvard University, Cambridge, MA, USA.

Certificate, Globalization'S Winners And Losers, A+

Globalization's Winners and Losers, INFX523-01, Course-Georgetown University, USA, December 2014

Certificate, Innovation And Commercialization, A+

Innovation and Commercialization, MITx: 3.086x, Massachusetts Institute of Technology- MIT, Cambridge, MA, USA, December 2014

Certificate, Age Of Globalization, A

Age of Globalization, UT.3.01x, University Of Austin Texas, USA, December 2014

Certificate, Online Learning: An Overview, A

Online Learning: An Overview, OO1351, University of Illinois, USA, December 2014

Master Of Business Administration, Business Administration

MBA. Business Administration, 3.84, Rochville University, Maryland, USA, 2004

Bachelors Of Science, Computer Science

B.S., Computer Science, Engineering: 3.11, Indiana Tech., USA, 1991

Diploma, Production Technology; Engineering

Diploma in Production Technology, Engineering, B.V. Institute of Technology, INDIA, 1988

High School

High School