Gajinder Chopra Email & Phone Number

London, Ontario, Canada

• Strategic Global Delivery Leader, Program and client relationship manager with a proven track record serving organizations such as Dell Technologies, Toronto Hydro, Costco, Amadeus, ATS Automation, CBSA, Johnson.
• Adept at identifying business opportunities, ensuring client satisfaction, and managing the entire project lifecycle.
• Recognized for successfully delivering large, complex technology projects, and programs on time, within budget.
• Provides thought leadership in technology, industry trends, and best practices towards Digital Transformation.
• Drives continuous improvement, collaborates for innovation, and implements global delivery strategies effectively.
• Cultivates and maintains strong relationships with global clients, understanding their needs, and ensuring satisfaction with project deliveries while maintaining less than 3% attrition on a $6M, 65 resource team..

London, Ontario, Canada

• Contributed to strategic direction, and business plan of 2021-22 Product Road map, IT Support and secured funding.
• Developed and implemented strategic plans for the PMO, aligning with organizational goals and objectives.
• Directed portfolios, aligning them with the company's strategic vision and providing effective oversight.
• Enforce project governance for consistent, compliant project management standards across diverse projects.
• Served as a key liaison between the PMO and C leadership, effectively communicating project status, risks, and issues.
• Regularly enhance PMO processes, methodologies, and tools for improved efficiency and effectiveness.

London, Canada Area

• Successfully managed multiple projects and workstreams, ensuring timely delivery using Agile and waterfall models.
• Managed program-level financials and prioritized client satisfaction throughout project lifecycles.
• Worked with cross-functional teams, driving accountability against risks for effective project delivery.
• Developed detailed delivery schedules, milestones, cost estimates, resource requirements, and planned budgets.
• Maintained a detailed RAID LOG, identifying and managing risks, assumptions, issues, and dependencies.
• Deployed microservices on Azure, managing multiple projects with a 45-person team successfully.

London, Canada Area

• Actively Managed and delivered Products / Projects: PD ASSURE Integration-Broker Management – GWL Infrastructure, MDM - Master Data Management Project
• Validated the business needs, project objectives, project scope, and project success criteria; aligned key project participants.
• Produced and secured approval of the project charter by engaging the project sponsor and delivery leader.
• Developed mitigation/contingency plans for identified risks, issues and maintained the RAID LOG.
• Ensured Architecture Design, requirements documents and key planning deliverables were created, approved and signed off.
• Lead the Product planning, development and implementation process while supporting Agile Ceremonies.

Toronto, Canada Area

• Actively Managed and Delivered Project / Products: Rogers.com,Fido.ca Client Vendor Product,Rogers Bank,E-Invoice, Enrollment Agent
• Managed multiple application products and Business projects for vital applications related to Rogers Bank
• Liaison between Program and Project managers to help manage the defined program and day to day project-related activities.
• Handled Project Issues with the development team, vendors, and cross-functional team keeping stakeholders in the loop of upcoming risks and mitigation plans while managing the issues and dependencies of the project.
• Managed program level financials, budgeting and resource planning to achieve project goals and assess need for additional staff while making recruitment requests during the project cycle for a $2.5 million E-Invoice.
• Managed a portfolio of projects involving front end, middleware, Billing, and backend applications for demanding clients.

London, Canada Area

• Implemented an enterprise-level PMO reporting system to the CEO and board members, ensuring strategic alignment of product and portfolio with the company's business goals.
• Managed a Global portfolio of $22 MM +
• Provided guidance and coaching to project managers and teams, ensuring top-notch quality of products from ideation to market launch.
• Successfully managed Insurance Portfolio products in both Waterfall and Agile frameworks while handling multiple projects.
• Demonstrated exceptional skills in making balanced decisions and trade-offs related to features in the eBorn product, while ensuring compliance with state laws.
• Supervised PMO Governance, managing program budgeting and forecasting for roadmap projects.

USA

• Created and Delivered Global ELearning Platform and Motor Math Model
• Analyzed, Designed processes, Managed and Launched 103 eLearning courses successfully in 3 years using Lotus Learning Space for over 200,000 GE Employees. Total project cost: $15 million.
• Reverse engineered the Math Model used to determine the efficiency of a motor original written in FORTRAN IV in the late 1960's
• Developed a system compatible for the Motor Design Tool/Math Model (first designed in the 1960's) along with a comprehensive systems architecture meeting all hardware and software requirements for a multi generation.
• Translated business functional requirements into IT technical specifications while implementing Six Sigma.
• Helped Define and develop Business, Functional and User Requirement documents for elearning while setting up the Systems Architecture with Subject Matter experts.

Certificate Course, Leaders Of Learning, 97%

Leadership for the 21st Century

Master Of Business Administration - Mba, Business Management; Business Administration Management

Master of Business Administration - MBA, Rochville University, Maryland, USA, 2007

Certificate, Central Challenges Of American National Security

Central Challenges of American National Security, Strategy, and the Press, HKS211x, Course Audit, Harvard University, Cambridge, MA, USA.

Certificate, Globalization'S Winners And Losers, A+

Globalization's Winners and Losers, INFX523-01, Course-Georgetown University, USA, December 2014

Certificate, Innovation And Commercialization, A+

Innovation and Commercialization, MITx: 3.086x, Massachusetts Institute of Technology- MIT, Cambridge, MA, USA, December 2014

Certificate, Age Of Globalization, A

Age of Globalization, UT.3.01x, University Of Austin Texas, USA, December 2014

Certificate, Online Learning: An Overview, A

Online Learning: An Overview, OO1351, University of Illinois, USA, December 2014

Master Of Business Administration, Business Administration

MBA. Business Administration, 3.84, Rochville University, Maryland, USA, 2004

Bachelors Of Science, Computer Science

B.S., Computer Science, Engineering: 3.11, Indiana Tech., USA, 1991

Diploma, Production Technology; Engineering

Diploma in Production Technology, Engineering, B.V. Institute of Technology, INDIA, 1988

High School

High School