Lead Instructional Designer
Columbia, Md, Us
Guided a team of instructional designers through development of Captivate simulations representing over 40 tasks associated with system processes used by the organization’s entire national and international Contact Center department. Lead a team of instructional designers during the critical implementation of federal banking policies associated with a nationwide mortgage department, including ILTs, VILTs, self-study guides, manager guides, and simulations demonstrating system application. Managed a team of instructional designers during the development of 43 materials including simulations and accompanying self-study guides and job aids for system implementation to a nationwide mortgage department.Collaborated on development of a one-year leadership program integrating new content, theories, and application from four lines of business including instructor-led training presentations and guides, participant guides, virtual instructor led training, self-study guides, job aids, assessments, storyboards for web-based training, and scenario-based integrative courses.Conducted a needs analysis to determine training methods applicable to systematic and software enhancements for over 500 learners of multiple departments and lines of business.Designed new-build and revised content of instructor-led and web-based training courses for consumer products and organizational processes based on the integration of client content and deliverables.Collaborated with subject matter experts, developers, and project managers on multiple revolving projects simultaneously to meet anticipated deadlines and client requests. Supervised day-to-day management of multiple projects for a team of tenured employees including scheduling, project reviews, problem solving, and personal development.