Daniel Cowen Email and Phone Number
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A proven solution sales executive with over 20 years IT industry experience, who has successfully led and managed complex enterprise accounts, across areas including; customer service and contact center, digital transformation, AI/ML, cloud modernisation and data and analytics. Working closely with C Level business and technology stakeholders, I maintain a customer obsessed approach, to successfully build strategic relationships and deliver results, working collaboratively with customers, partners and internal teams. Key areas of recent experience include; CX transformation, Customer care, GenAI, AI/ML, Modern data platforms, Cloud transformation, IOT, Business intelligence and analytics.
Amazon Web Services (Aws)
View- Website:
- aws.amazon.com
- Employees:
- 142019
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Amazon Web Services (Aws)United Kingdom
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Principal Cx SalesAmazon Web Services (Aws) May 2022 - PresentSeattle, Wa, UsRevenue responsibility for AWS’s Customer Experience (CXE) portfolio (contact center, GenAI, omnichannel, BOT, WFM, QM, colleague productivity), as a principal sales specialist assigned to global enterprise accounts and working in tight interlock with the customer, core account team, product teams and partner eco-system. Currently managing the largest global customer (by adoption and revenue) to help accelerate their digital transformation and improve customer service, whilst reducing cost to serve. Accountable across the full lifecycle from business development, business case, opportunity management through to customer adoption and benefit realisation. Adept at developing C level relationships across business and technology stakeholders, and securing sponsorship from product leadership to inform AWS product roadmaps. Representing AWS externally through presenting at industry events and also established an EMEA wide customer community to drive advocacy and accelerate customers time to value.
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Principal Cx Sales Specialist: Anz EnterpriseAmazon Web Services (Aws) Apr 2021 - May 2022Seattle, Wa, Us
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Enterprise Sales ManagerAmazon Web Services (Aws) Jan 2018 - Mar 2021Seattle, Wa, UsResponsible for leading a strategic engagement to accelerate a large and complex energy clients cloud transformation with AWS. Managing C level relationships through to driving enablement across a DevOps community, the client realised significant benefits across; Cloud Modernisation with 95% improvement in operational stability and 25% cost reduction with AWS publicly referenced as the preferred cloud platform. Data and analytics where self-service dashboards were deployed to thousands of users, along with AI driven models to improve customer loyalty and lifetime value. Digital transformation with the adoption of natural language understanding to intelligently route customers to the appropriate customer service channel, improving CSAT by 35% and reducing cost to serve by $8.5m in Y1. Leading a core account team of 8, across sales, solution architecture, partner, technical account management, customer success, professional services and responsible for orchestration of the broader AWS teams. Established ANZ enterprise customer advisory board to build advocacy and provide the opportunity for direct feedback with product teams to inform roadmaps.
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Digital Enterprise Platform Senior SpecialistSap May 2015 - Jan 2018Walldorf, Bw, DeWorking in the key enterprise accounts team, aligned to the NSW public services team (previously in the commercial and financial services industry team) and responsible for evangelising SAP’s digital platform capabilities with focus on the SAP Cloud Platform. Responsibilities include business development, pipeline management through to deal execution with accountability for achieving quarterly and annual revenue targets. Delivering a customer centric approach, within a virtual account team structure and partner eco-system, to orchestrate and align the team in driving sales opportunities and developing customer advocacy. -
Account ExecutiveTeradata Jan 2009 - May 2015San Diego, California, UsSince 2011, I have responsibility for the Woolworths account, which I played a lead role in acquiring, across all Teradata’s products and services. Managing a virtual team comprising of sales, presales, support and delivery consultants, I have ownership of the account relationship, strategy, execution and achievement of revenue targets.With a strong customer centric, business led and solution sales approach, I ensure Woolworths are driving value from their existing Teradata investments. Whilst also developing new business opportunities for Teradata products and services.Between 2009–2011, I worked within the new business sales group covering a greenfield territory of named prospects across transportation, entertainment, utilities and finance industries. Through researching of industry trends and leveraging Teradata industry expertise, I developed and executed a demand generation plan to build pipeline working with C level, business users and IT staff. Achievements• Ownership and involvement throughout the complete lifecycle for three new account wins• Ownership of the sales strategy and execution for Teradata’s first mega-major retail customer win in ANZ• Recognition for ANZ sales excellence award in 2011, with quota achievement in 2010, 2011 and 2014• Maintained excellent customer satisfaction ratings and high participation rates within the Teradata reference program -
Regional Sales ManagerOracle Corporation Australia Jun 2007 - Oct 2008Due to my success as a Territory Sales Representative (TSR), I was promoted to Regional Sales Manager. Managing a team of 8 TSR’s across ANZ, I held accountability for a software revenue target (FY08 $10mn and FY09 15mn) across Oracle technology products (DB, SOA, BI). Working collaboratively with marketing and product specialists, I formulated successful business development strategies to drive pipeline and sales for existing customers and new business development. Through weekly forecast reviews, I maintained involvement in the key deals across the team, actively participating in the sales process. Territory and account plans were completed and reviewed during the year, and I managed execution against plan for my team.
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Account ManagerOracle Corporation Australia Apr 2004 - Jun 2007Accountable for a territory with a license revenue target (FY05 $1.8mn, FY06 $2.1mn, FY07 $2.3mn) selling Oracle technology products (DB, SOA, BI). Working through direct and indirect channels, my involvement was through the entire sales cycle, where I consistently overachieved quarterly targets and maintained high levels of repeat business.
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Account ManagerA.S.K Solutions Group Oct 2001 - Apr 2004Employed within the recruitment arm of A.S.K, I was responsible for growing the customer base in the finance industry for permanent and contract recruitment. I consistently achieved targets, and was frequently within the top 3 account managers (team of over 15) for quarterly revenue results.
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Recruitment ConsultantDma Australia Limited Nov 1999 - Oct 2001Due to my interest in the IT industry, I joined DMA Australia. As a recruitment consultant, I specialised in the IT contract market, developing my own customer base across a number of blue chip and SME clients spanning multiple industries.
Daniel Cowen Skills
Daniel Cowen Education Details
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Kingston UniversityAccounting And Finance
Frequently Asked Questions about Daniel Cowen
What company does Daniel Cowen work for?
Daniel Cowen works for Amazon Web Services (Aws)
What is Daniel Cowen's role at the current company?
Daniel Cowen's current role is Principal CX Sales - EMEA Strategic Industries at Amazon Web Services (AWS).
What is Daniel Cowen's email address?
Daniel Cowen's email address is da****@****ata.com
What is Daniel Cowen's direct phone number?
Daniel Cowen's direct phone number is (800) 872*****
What schools did Daniel Cowen attend?
Daniel Cowen attended Kingston University.
What skills is Daniel Cowen known for?
Daniel Cowen has skills like Data Warehousing, Business Intelligence, Solution Selling, Enterprise Software, Saas, Cloud Computing, Professional Services, Data Integration, Solution Architecture, Pre Sales, Analytics, Business Analysis.
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