Daniel Cowen Email & Phone Number

United Kingdom

Seattle, Wa, Us

Revenue responsibility for AWS’s Customer Experience (CXE) portfolio (contact center, GenAI, omnichannel, BOT, WFM, QM, colleague productivity), as a principal sales specialist assigned to global enterprise accounts and working in tight interlock with the customer, core account team, product teams and partner eco-system. Currently managing the largest global customer (by adoption and revenue) to help accelerate their digital transformation and improve customer service, whilst reducing cost to serve. Accountable across the full lifecycle from business development, business case, opportunity management through to customer adoption and benefit realisation. Adept at developing C level relationships across business and technology stakeholders, and securing sponsorship from product leadership to inform AWS product roadmaps. Representing AWS externally through presenting at industry events and also established an EMEA wide customer community to drive advocacy and accelerate customers time to value.

Seattle, Wa, Us

Seattle, Wa, Us

Responsible for leading a strategic engagement to accelerate a large and complex energy clients cloud transformation with AWS. Managing C level relationships through to driving enablement across a DevOps community, the client realised significant benefits across; Cloud Modernisation with 95% improvement in operational stability and 25% cost reduction with AWS publicly referenced as the preferred cloud platform. Data and analytics where self-service dashboards were deployed to thousands of users, along with AI driven models to improve customer loyalty and lifetime value. Digital transformation with the adoption of natural language understanding to intelligently route customers to the appropriate customer service channel, improving CSAT by 35% and reducing cost to serve by $8.5m in Y1. Leading a core account team of 8, across sales, solution architecture, partner, technical account management, customer success, professional services and responsible for orchestration of the broader AWS teams. Established ANZ enterprise customer advisory board to build advocacy and provide the opportunity for direct feedback with product teams to inform roadmaps.

Walldorf, Bw, De

Working in the key enterprise accounts team, aligned to the NSW public services team (previously in the commercial and financial services industry team) and responsible for evangelising SAP’s digital platform capabilities with focus on the SAP Cloud Platform. Responsibilities include business development, pipeline management through to deal execution with accountability for achieving quarterly and annual revenue targets. Delivering a customer centric approach, within a virtual account team structure and partner eco-system, to orchestrate and align the team in driving sales opportunities and developing customer advocacy.

San Diego, California, Us

Since 2011, I have responsibility for the Woolworths account, which I played a lead role in acquiring, across all Teradata’s products and services. Managing a virtual team comprising of sales, presales, support and delivery consultants, I have ownership of the account relationship, strategy, execution and achievement of revenue targets.With a strong customer centric, business led and solution sales approach, I ensure Woolworths are driving value from their existing Teradata investments. Whilst also developing new business opportunities for Teradata products and services.Between 2009–2011, I worked within the new business sales group covering a greenfield territory of named prospects across transportation, entertainment, utilities and finance industries. Through researching of industry trends and leveraging Teradata industry expertise, I developed and executed a demand generation plan to build pipeline working with C level, business users and IT staff. Achievements• Ownership and involvement throughout the complete lifecycle for three new account wins• Ownership of the sales strategy and execution for Teradata’s first mega-major retail customer win in ANZ• Recognition for ANZ sales excellence award in 2011, with quota achievement in 2010, 2011 and 2014• Maintained excellent customer satisfaction ratings and high participation rates within the Teradata reference program

Due to my success as a Territory Sales Representative (TSR), I was promoted to Regional Sales Manager. Managing a team of 8 TSR’s across ANZ, I held accountability for a software revenue target (FY08 $10mn and FY09 15mn) across Oracle technology products (DB, SOA, BI). Working collaboratively with marketing and product specialists, I formulated successful business development strategies to drive pipeline and sales for existing customers and new business development. Through weekly forecast reviews, I maintained involvement in the key deals across the team, actively participating in the sales process. Territory and account plans were completed and reviewed during the year, and I managed execution against plan for my team.

Accountable for a territory with a license revenue target (FY05 $1.8mn, FY06 $2.1mn, FY07 $2.3mn) selling Oracle technology products (DB, SOA, BI). Working through direct and indirect channels, my involvement was through the entire sales cycle, where I consistently overachieved quarterly targets and maintained high levels of repeat business.

Employed within the recruitment arm of A.S.K, I was responsible for growing the customer base in the finance industry for permanent and contract recruitment. I consistently achieved targets, and was frequently within the top 3 account managers (team of over 15) for quarterly revenue results.

Due to my interest in the IT industry, I joined DMA Australia. As a recruitment consultant, I specialised in the IT contract market, developing my own customer base across a number of blue chip and SME clients spanning multiple industries.