Dalton Young Email & Phone Number

Remote

Delivering global scale internal projects that drive goals across multiple units at Microsoft @ the $20+Million (US) impact levelExtensive track record representing a global perspective and including diverse groupsBusiness impact data drives current decisions and future delights

Remote

*Resolved issues and retained millions of customers each month, by using a digital portfolio strategy *Reduced costs 15% against forecast by innovating the team in multiple spaces to drive consistency, accuracy, and effective performance across multiple organizations*Increased $24M in annual impact to the P&L by defining a model and grew cost avoidance *Grew accountability 400% while scaling back 30% in budget. *Provided effective operational management, solid project/program management, strategic leadership, and delivery of impactful results to the company and customers.

Greater Seattle Area

*Closed $100+MM in sales with no additional support costs to Microsoft and 0 escalations from any customer. The model was the key differentiator over our primary competitor, Logitech. *Reduced costs by driving product improvement for flagship products while driving up customer & client satisfaction. *Created KPI’s to reflect the voice of our customers into key product improvements by influencing competing engineering organizations. *Saved $2.5M in replacement costs by intently investigated hardware manufacturing standards in global sites to identify and resolve multiple top product issues, *Improved automation by 300% by support agents and self-help resolutions for customers.

Greater Seattle Area

*Formed a new team of Curriculum Planners to redefine interactions with internal partners to impact multiple ROI metrics. *Evangelized, defined, and staffed new role for the team related to audit, quality, and analysis processes. *Increased WHI scores by 40% in 2 years.*Developed a Bench Team, associated activities, and discussion forums to develop the next round of leadership for the support organization. *Provided greater clarity from GM and VP levels with related lines of business*Stacked as the #1 and #2 contributor at my level across the organization of 300+ in consecutive review cycles by controlling development of common taxonomy to feed the cost model and the build plan models. *In order to drive additional value from the team, I led efforts to drive upper tier agent knowledge into lower tiers and tier 1 to self-help or customer facing training.

Dallas/Fort Worth Area

Victory Sports Labs (VSL) is first and foremost a next generation performance analytics company. Our proprietary and patent pending VSL Analytics system allows our customers to lay a baseline of performance, improve that level of performance by training the suggested drills using the RumbleBand, and predict game day impact. VisionHelping our customers multiply their God given talentsMissionDeliver disruptive analytics platforms and next generation training systemsCreate opportunities for our customers to maximize performanceImpact generations of athletes with Strength, Victory, and LegacyTeach imperative virtues by our words and deeds- in our private, community, and business dealingsGuiding Principles based in Luke 19:11-27Integrity - deeds speak louder than wordsStrength - things worth doing are hard, put in the effortVictory- always try to be the bestLegacy - everything you choose to do (or not to do) gets measured and rememberedPatent pending technology extensible to all sports, first response, police, military, any human activity

Western Washington

Coach other faculty, manage quality of delivery, drive cross area development activities.Achieved strong student reviews from courses taught in BA, BS and MBA programsIn person, online, and flex delivery for Mathematics, Marketing, Statistics, and Business courses

Marketing Director | Technical & Executive Education NCED, Norman, OK (5/2001-10/2004) *Converted a $26M cost center to a $2M profit center in under 4 years*Developed strategic partnerships to close recurring sales with corporations, government entities, and local businesses including GM, KnowledgeNet, State of OK, NASA, and AFLAC*Increased business from new clients 2000% in two years by converting transactional models to relationship focused models. *Shifted focus to a value proposition and solution packages, thereby building retention in existing customer base and increasing completion numbers in new customer bases. *Partnered with internal IT to develop an internal CRM tool to support marketing efforts. *Projected resource utilization within .02% (staff, classrooms, and housing) *Won grants to develop and deliver ongoing training with NASA, TSA, and VA.

*Developed, ensured quality & standards for curriculum, and managed delivery of technology training programs across 30 locations in central OK. *Established KPIs to measure success of program and strength of referrals*Negotiated partnerships for facility usage in trade for marketing consideration. *Developed strong relationships with district executives, local legislators, and business leaders*Project evaluated as one of the most impatctful professional development programs for teachers delivered in OK.

*Supported and trained staff to use of cutting edge learning platforms. * Developed revenue driving relationships with business owners, executives, and community leaders in OKC*Developed computer based curriculum to shorten completion time 25% and increase demand by 400%. *Measured success of programs using multiple metrics including graduate pay rates and employer survey.

Bs, Med, Phd, Mathematics, Education, Leadership

Activities and Societies: Varsity Football, Golden Key, Student GovernmentI completed my BS and MEd in the time that it normally takes.

Education record

Represented Oklahoma as a High School football player in one of the most storied rivalry games in high school football. Proceeds benefit.

High School Diploma

Earned 63 college credit hours in addition to the standard curriculum by dual credit and testing out.

College Prep, High School/Secondary Diplomas And Certificates, 8 - 10

Activities and Societies: Sports, Spanish, Computer Science