Dalton Young Email and Phone Number
Dalton Young work email
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Dalton Young personal email
Twenty five years of leading large scale technology and transformation projects. Key experiences leading cloud services, SaaS, monetization efforts, and support operations. Impactful cross-functional and cross-continent leader with strong executive presence.Passionate about developing leaders and mentoring junior organization members. I lead my directs to work with a start-up mentality and maximize constrained resources to deliver breakthrough impacts to the business. I lead my teams to leverage the power of social and community networks to effectively deliver solutions for customers.My next role will be a role leading a 4 level deep organization (my directs, their directs, and their directs) focused on customer experience across the learn, buy, try, and renew/maintain aspects of the life cycle. I'll lead product improvement and support excellence based upon the voice of the customer and data driven priorities. HighlightsP&L COST REDUCTIONS* Increased $100M+ in sales that would have gone to competitors by delivery of low cost support packages with high impact for customers SALES INCREASE* Converted a $26 MM cost center to a $2MM profit center GLOBAL SUPPORT TRANSFORMATION* Drove global organizations with competing priorities to collaborate effectively to deliver high value self-help solutions for customers with pathways to rapid assisted supportACTIVATING WITH PEOPLE*Raised Workgroup Health Index scores 40% in two years with specific initiativesINNOVATION* Co-founded a start-up company to bring to market a set of sports training & testing products for athletes. Measure what counts... Maximize your talents!
Microsoft
View- Website:
- microsoft.com
- Employees:
- 189892
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Principal Global Epics LeaderMicrosoft Jan 2015 - PresentRemoteDelivering global scale internal projects that drive goals across multiple units at Microsoft @ the $20+Million (US) impact levelExtensive track record representing a global perspective and including diverse groupsBusiness impact data drives current decisions and future delights
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Group Program ManagerMicrosoft Oct 2009 - Jan 2015Remote*Resolved issues and retained millions of customers each month, by using a digital portfolio strategy *Reduced costs 15% against forecast by innovating the team in multiple spaces to drive consistency, accuracy, and effective performance across multiple organizations*Increased $24M in annual impact to the P&L by defining a model and grew cost avoidance *Grew accountability 400% while scaling back 30% in budget. *Provided effective operational management, solid project/program management, strategic leadership, and delivery of impactful results to the company and customers.
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Group Program ManagerMicrosoft Apr 2008 - Oct 2009Greater Seattle Area*Closed $100+MM in sales with no additional support costs to Microsoft and 0 escalations from any customer. The model was the key differentiator over our primary competitor, Logitech. *Reduced costs by driving product improvement for flagship products while driving up customer & client satisfaction. *Created KPI’s to reflect the voice of our customers into key product improvements by influencing competing engineering organizations. *Saved $2.5M in replacement costs by intently investigated hardware manufacturing standards in global sites to identify and resolve multiple top product issues, *Improved automation by 300% by support agents and self-help resolutions for customers.
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Group ManagerMicrosoft Mar 2005 - Apr 2008Greater Seattle Area*Formed a new team of Curriculum Planners to redefine interactions with internal partners to impact multiple ROI metrics. *Evangelized, defined, and staffed new role for the team related to audit, quality, and analysis processes. *Increased WHI scores by 40% in 2 years.*Developed a Bench Team, associated activities, and discussion forums to develop the next round of leadership for the support organization. *Provided greater clarity from GM and VP levels with related lines of business*Stacked as the #1 and #2 contributor at my level across the organization of 300+ in consecutive review cycles by controlling development of common taxonomy to feed the cost model and the build plan models. *In order to drive additional value from the team, I led efforts to drive upper tier agent knowledge into lower tiers and tier 1 to self-help or customer facing training.
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Co-Founder & CeoVictory Sports Labs Feb 2014 - Aug 2016Dallas/Fort Worth AreaVictory Sports Labs (VSL) is first and foremost a next generation performance analytics company. Our proprietary and patent pending VSL Analytics system allows our customers to lay a baseline of performance, improve that level of performance by training the suggested drills using the RumbleBand, and predict game day impact. VisionHelping our customers multiply their God given talentsMissionDeliver disruptive analytics platforms and next generation training systemsCreate opportunities for our customers to maximize performanceImpact generations of athletes with Strength, Victory, and LegacyTeach imperative virtues by our words and deeds- in our private, community, and business dealingsGuiding Principles based in Luke 19:11-27Integrity - deeds speak louder than wordsStrength - things worth doing are hard, put in the effortVictory- always try to be the bestLegacy - everything you choose to do (or not to do) gets measured and rememberedPatent pending technology extensible to all sports, first response, police, military, any human activity
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Area Faculty Chair (Part Time Only)University Of Phoenix Apr 2007 - Apr 2009Western WashingtonCoach other faculty, manage quality of delivery, drive cross area development activities.Achieved strong student reviews from courses taught in BA, BS and MBA programsIn person, online, and flex delivery for Mathematics, Marketing, Statistics, and Business courses -
Marketing Director - Technical And Executive EducationNced May 2001 - Oct 2004Marketing Director | Technical & Executive Education NCED, Norman, OK (5/2001-10/2004) *Converted a $26M cost center to a $2M profit center in under 4 years*Developed strategic partnerships to close recurring sales with corporations, government entities, and local businesses including GM, KnowledgeNet, State of OK, NASA, and AFLAC*Increased business from new clients 2000% in two years by converting transactional models to relationship focused models. *Shifted focus to a value proposition and solution packages, thereby building retention in existing customer base and increasing completion numbers in new customer bases. *Partnered with internal IT to develop an internal CRM tool to support marketing efforts. *Projected resource utilization within .02% (staff, classrooms, and housing) *Won grants to develop and deliver ongoing training with NASA, TSA, and VA.
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Managing Master TrainerOk Tech Masters Mar 1997 - Jun 2002*Developed, ensured quality & standards for curriculum, and managed delivery of technology training programs across 30 locations in central OK. *Established KPIs to measure success of program and strength of referrals*Negotiated partnerships for facility usage in trade for marketing consideration. *Developed strong relationships with district executives, local legislators, and business leaders*Project evaluated as one of the most impatctful professional development programs for teachers delivered in OK.
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Mathematics And Telecommunications ProfessorFrancis Tuttle Technology Center May 1999 - May 2001*Supported and trained staff to use of cutting edge learning platforms. * Developed revenue driving relationships with business owners, executives, and community leaders in OKC*Developed computer based curriculum to shorten completion time 25% and increase demand by 400%. *Measured success of programs using multiple metrics including graduate pay rates and employer survey.
Dalton Young Skills
Dalton Young Education Details
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Mathematics, Education, Leadership -
Oklahoma Oil Bowl Team -
Sayre High SchoolHigh School Diploma
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Cascia Hall Preparatory School8 - 10
Frequently Asked Questions about Dalton Young
What company does Dalton Young work for?
Dalton Young works for Microsoft
What is Dalton Young's role at the current company?
Dalton Young's current role is Leading by bringing talented people together to do their best work.
What is Dalton Young's email address?
Dalton Young's email address is dy****@****oft.com
What schools did Dalton Young attend?
Dalton Young attended University Of Oklahoma, Oklahoma Oil Bowl Team, Sayre High School, Cascia Hall Preparatory School.
What are some of Dalton Young's interests?
Dalton Young has interest in Children, Education, Economic Empowerment.
What skills is Dalton Young known for?
Dalton Young has skills like Program Management, Cross Functional Team Leadership, Management, Enterprise Software, Leadership, Strategy, Process Improvement, Product Management, Crm, Team Leadership, Vendor Management, Training.
Who are Dalton Young's colleagues?
Dalton Young's colleagues are H Alz, Nguyễn Ngọc Triệu, Patrick Ruddiman, Mônica Miranda, Zafor Shekh, Leonardo Alves, Mohammed Mohamed Adel.
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Dalton Young
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