Manages the operations of Admissions, Registration, and Academic records at Allan Hancock College. Plans, organizes, coordinates, and directs the admissions, registration, and records programs, including registration processes and student records system.

o Oversee end-to-end business, including client acquisition to marketing, website management, and sales.  Strong focus on customer satisfaction, loyalty, and follow up; established customer-centric culture of communication, collaboration, & accountability resulting in top tier performance and excellent reviews Offering resume and cover letter writing, website design, logo design, social media management, LinkedIn Optimization, academic writing and college admissions essays review Operates autonomously in all facets of business, i.e., strategic planning, operations, marketing, and promoting for the online community; proficient in customer relations, brand positioning, revenue growth, financial management, driving operational excellence, business development Selling a minimum number of services based on goals and objectives defined by sales metrics

o Managed the operations of Admissions, Registration, and Academic records. Plans, organizes, coordinates, and directs the admissions and records programs, including registration processes and student records system in compliance with Title V regulations. Implemented a sophisticated interactive, electronic forms system to increase student persistence by streamlining form submissions for both students, faculty, and staff. The software works seamlessly with Ellucian Colleague and Perceptive Image. A prospective savings of over $75k in manual labor per year. Assessed staffing needs and acquired an innovative degree evaluation tool to increase graduation rates. Ensured the tool worked effectively with our SIS "Ellucian Colleague". Employed a new and more effective census and positive attendance process in Ellucian Self Service and led staff training sessions on using the new process. Designed webpage to include Training Documents, FAQs, Videos, and Virtual training opportunities. Spearheaded and created an institutional texting communication policy utilizing EAB Navigate. Devised campus Administrative Procedures, institutional guidelines, and communication procedures approved by President’s cabinet. Evaluated staff performance and responsibilities and provides constructive mentoring and coaching to improve productivity. Designed the institution’s first Admissions and Records Standard Operation Procedures Manual for new and current staff. Ensured compliance with college policies and procedures and with the Family Educational Rights and Privacy Act (FERPA). Collaborated with Information Technology Services in devising and maintaining reporting systems and implementing new programs for admissions, registration, and records accounting; provides enrollment data requested by college officials. Supervised the evaluation of materials for graduation, transfer, and certificate program eligibility.

o Serves as a managing counselor for prospective and admitted students, informing them about the University and its JD program. 2019 USC Gould Staff Recognition Award Supervises the processing of application and transcripts, test data and other documents Develops, interprets, and administers complex recruitment, admission, and yield initiatives through digital marketing and program redesign. Collaborates with other units on campus in support of improved and seamless student service Assures the provision of a student-centered, customer-service oriented environment for the delivery of all department functions Consults with students who have questions, or are experiencing problems with admissions, records, registration, probation, dismissal, withdrawal and other related college policies Manages the development and implementation of communication strategies with prospective and admitted students. Manages the development, dissemination, and revision of strategic communication flows, publications, recruitment videos, newsletters, public presentations, etc. Includes e-mail marketing, electronic newsletters, as well as social media outreach activities Responsible for maintaining and enhancing technological systems to integrate the Student Information System, Customer Relations Management System (Salesforce) Manages a budget in support of recruitment and admissions Assists in the planning and execution of recruitment strategies and programs Travels to national and regional conferences for diversity recruitmentConferences Attended• Higher Ed Summit 2020 – Salesforce. Indianapolis, IN. • Law School Admissions Council 2020 Annual Meeting and Educational Conference. Scottsdale, AZ.• Law School Admissions Council Newcomers Reimagined 2018. Philadelphia, PA.• Law School Admissions Council 2019 Annual Meeting and Educational Conference. Boston, MA.

o Independently manages graduate admissions. Tracks, processes and ensures the integrity of student files and information for an average of 1600 applicants per year. Increased admissions processing efficiency by 70%  Advised applicants regarding program requirements, financial aid, admissions procedures, and other program topics Provided administrative support to the Vice-Chair in all areas of student affairs, including student recruitment. Created and maintained publications and information on the department admissions website Generated reports and prepares statistical information for committees, Graduate Division, College of Engineering, and external agencies Traveled to national and regional conferences for diversity recruitment Made decisions on performance, hiring decisions, and other human resources-related issues of managed temporary staff. Developed and maintained a succession plan and temporary staff development plan. Served as back up to the Student Affairs Manager and the Undergraduate AdvisorConferences Attended• National Society of Black Engineers' 43rd Annual Conference 2018. Kansas City, MI.• SACNAS National Diversity in STEM Conference 2018. Long Beach, CA.• SACNAS National Diversity in STEM Conference 2017. Salt Lake City, UT.

o Established relationships with admitted students and maintained contact from enrollment to graduation to ensure their success. Initiated and developed the only current Student Association on campus (Latino Student Association) to build student and staff camaraderie, professional networking opportunities, and community outreach Coordinated and conducted workshops on career and professional development Administered the development and design of University retention software for faculty, staff, and students Assessed need for student &/or assistive services & provided information with a referral. Communicated and worked collaboratively with faculty, program advisor, & student service staff to monitor student progress Followed up with students and faculty to verify the effectiveness of retention interventions Assisted Project Manager with short and long-range planning, implementation, and evaluation of student retention initiatives

o Responsible for researching various applications and compile information to prepare for program reporting and program decision making. - Designs and develops curriculum content, training materials, training modules, teaching aids, and manages all aspects of curriculum development programs to include, but not limited to: technical skills,safety and new technology in transportation operations systems and maintenance.- Develops curriculum to be used by the training facilitators and / or course instructors and training participants.. - Prepares reports and manuscripts for presentations.

o Responsible for solely managing the Career Experience Program at LBCC CalWORKs. Monitors and assists over 170 students within the program. Accountable for supporting and alleviating issues for 81 public and private sector organizations and businesses.- Initiates, secures and maintains ongoing personal contact with a plethora of business and industry representative partners.- Provides professional development for students which include: resume building, interview preparation and job searching.- Plans and leads Resume Workshops and hosts open discussions for Departmental Information Sessions.- Partners with the Small Business Development Center (SBDC) to promote the Career Experience Program with prospective employers.- Represents Long Beach City College at various Professional Development workshops, conferences, and meetings.

•Established goals and objectives, developed policies and procedures, coached and trained staff, and initiated and enhanced systems.

•Provided administrative support for the Education branch of the department. Assisted in the coordination of seminars and a special event.