Student Success Manager
Current• Team Leadership: Successfully managed a team of 75-100 professionals, including Student Success Tutor (SST), English Support Tutor (EST), Additional Needs Tutor (ANT), and Learning Resource Centre Tutor (LRCT) across nine campuses, ensuring consistent delivery of student success initiatives.• Continuation, Completion and Progression: Implemented evidence-based interventions that improved student continuation rates, aligning with OfS Condition B3 (Student Outcomes). Utilised data analytics to monitor student performance, identify at-risk students, and execute timely interventions that reduced attrition rates.• Regulatory Compliance and Data Management: Monitored and analysed HESES and HESA data to develop targeted interventions that align with OfS conditions and HEFCE legacy policies, significantly improving student continuation, completion and progression.• Quality Assurance: Led the implementation of QAA-aligned quality enhancement strategies, ensuring that academic programs met rigorous standards and successfully passed external reviews.• Student Engagement and Support: Developed and oversaw programs for English for Academic Purposes (EAP) and Special Educational Needs (SEN) students, increasing accessibility and academic performance. Developed tailored academic support initiatives, including workshops and mentoring, to meet the needs of diverse student populations, promoting access and participation as per OfS Condition A1.• Resource Optimisation: Managed Learning Resource Centres (LRC) across multiple campuses, optimising resources to support academic excellence and student success.• Wellbeing Initiatives & Collaboration with other teams: Partnered with Student Services (Well-being) to integrate mental health and wellbeing support into academic success strategies, enhancing the student experience in line with OfS guidelines. Worked closely with academic departments to ensure alignment with institutional goals and OfS regulatory conditions.