As the AVP, Sales Training Programs my responsibilities are program design, development, and delivery of sales skills learning across Synchrony. My role, through the support of a matrixed team and key strategic vendors is charged with ensuring sales professionals have expert selling skill and capabilities. My role is an expert on understanding Synchrony products and the use of technology tools within the selling process.•Use a standardized training methodology to ensure a consistent, repeatable approach to training execution.Essential Responsibilities: Lead the analysis, design, development, delivery and evaluation of curricula and training content focused onstakeholders to deliver best in class training interventions.Partner with sales leadership, key strategic vendors, the growth organization, product teams, and keyquality data; and consultation with sales managers on training needs.Determine ongoing training needs through direct observation; review of assessments; evaluation of sales andcurriculum.Devise modes of assessment, such as tests or quizzes, to measure the effectiveness of the course andtraining as well as recorded programming.Deliver training content to all sales levels through multiple platforms including live classroom training and virtual current and updated.Ensure that policy and procedure resources, training resource materials and classroom materials are keptMaintain a comprehensive understanding of company, competition, product, pricing, and served markets. Develop and maintain excellent working relationships with functional and business stakeholders.Actively engage and regularly update key stakeholders on the status of programming, the results of ongoing competency assessments, and the implementation of new learning strategies.

As the head of a comprehensive training program, I oversaw a team comprising managers, instructional designers, logistics personnel, sales coaches, and facilitators. Our collective mission was to drive business growth and ensure seamless day-to-day operations. I crafted and executed the organization's learning strategy to achieve this goal, which focused on promoting lifelong education for leaders and staff. Additionally, we consistently scrutinized our performance methods and explored ways to enhance the overall human capital competencies within the organization.Accomplishments:• Owned and optimized the Cardinal Leadership Development & Learning Strategies, resulting in a 25% alignment improvement with the Corporate Strategy, enabling the organization to meet its strategic objectives effectively.• Established and executed a comprehensive organizational-wide leadership development program and a sales coaching team, leading to a 30% increase in leadership effectiveness and a 20% boost in sales team performance.• Identified optimal solutions that met the specific needs of the Talent Management function by recommending process improvements, system enhancements, and alternatives based on best practices and risk mitigation, resulting in a 15% increase in overall talent retention and development.• Developed and implemented a substantial B2B training program for external clients, delivering eight courses for leadership development (Mid-level) and 16 training programs for continued post-onboarding B2C training, leading to a 40% increase in client satisfaction and improved customer loyalty.• Optimized the learning vendor portfolio for Compliance Training and Leadership Development Program, achieving a cost-saving of 20% while maintaining high-quality training delivery.• Managed and negotiated contracts with third-party providers, ensuring compliance with budgetary constraints and achieving a 15% cost reduction in vendor expenses.

While overseeing numerous departmental initiatives, I recruited, onboarded, and facilitated the creation and execution of strategies. In addition, I assessed needs, identified and provided feedback on organizational changes, obtained clearance, and oversaw the implementation that promoted business development and long-term growth. Coached and developed internal and external clients to grow and develop business strategies.Notable Accomplishments:• Created the learning and development team, achieving a 20% increase in training quality through effective recruitment and development.• Established a new training curriculum, resulting in a 35% improvement in B2B employee performance (2020-2022).• Launched four successful programs for internal and external clients, increasing customer satisfaction by 25%.• Boosted user adoption of the LXP Platform (My Trailhead) by 40% through facilitation and coaching.• Fostered a trusted advisor relationship with executives, leading to 15% improvement in retention and talent development.• Standardized 31 processes and implemented performance-based learning courses for 30% organizational efficiency.• Utilized Salesforce Dashboard to drive an 18% increase in sales metrics (Q3 & Q4 2021).• Led cross-functional workshops, achieving 25% improvement in interdepartmental coordination.

Strategized with business executives and managers to develop project requirements and assess the effectiveness of implemented learning programs. As a result of the collaborative partnership, I was able to provide high-quality training solutions. In addition, I defined and prioritized tactical goals to ensure project success and completion within the timeframes specified.Accomplishments:• Increased CSAT KPIs by 43% by creating learning assessment strategies to determine effectiveness via performance metrics, surveys, interviews, and other data.• Spearheaded fast-track programs in overseeing sales trainers, culminating in 30% in amplified sales 2017-2019.• Prepared employees for leadership roles, secured retention by 16%, and bolstered engagement by overseeing delivery and improving innovative learning solutions for the high-potential population at the Lewisville, TX, location.• Advised LMS solutions to deploy, analyze, and evaluate training and performance to meet business goals. • Garnered recognition for Personal branding expertise (2012-2019) by presenting several seminars to aid staff transition to new roles/career promotions.• Designed and delivered interactive and engaging facilitation sessions for large groups, achieving a 90% participant satisfaction rate and positive feedback on the effectiveness of the training.• Prepared employees for leadership roles, secured retention by 16%, and bolstered engagement by overseeing delivery and improving innovative learning solutions for the high-potential population.• Coached and mentored 20+ high-potential employees, fostering their professional growth and development, with 80% successfully transitioning into leadership roles within the organization.• Utilized facilitation skills to guide brainstorming sessions, leading to the generation of innovative ideas and solutions, resulting in a 15% increase in new product/service development.