AeroLeads people directory · profile
Drea Rodriguez Miller Email & Phone Number
Vice President of Tax and Accounting Services
at
1-800Accountant
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Vice President of Tax and Accounting Services
Location
Tucson, Arizona, United States
Company size
Who is Drea Rodriguez Miller? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Drea Rodriguez Miller is listed as Vice President of Tax and Accounting Services at 1-800Accountant, a with 314 employees, based in Tucson, Arizona, United States. AeroLeads shows a matched LinkedIn profile for Drea Rodriguez Miller.
Drea Rodriguez Miller previously worked as Director, Live Services Experience Design, Small Business and Self Employed Group at Intuit and Director, Customer Success - US Assisted support, Small Business and Self Employed Group at Intuit. Drea Rodriguez Miller holds Certificate: Data Science - Bridging Principle And Practice, Business Analytics And Data Science from Uc Berkeley Extension.
Company email context
Email format at 1-800Accountant
This section adds company-level context without repeating Drea Rodriguez Miller's masked contact details.
1-800Accountant
Review company-level records connected to Drea Rodriguez Miller before choosing the right outreach path.
Profile bio
About Drea Rodriguez Miller
I am an experienced and results-driven Operations Leader with a proven track record of driving revenue growth, building high-performing teams, and exceeding goals. I am passionate about developing strategic initiatives and fostering strong customer relationships to achieve business objectives. Throughout my 20 + years in leadership roles with Intuit, I have consistently delivered exceptional results by implementing innovative strategies, optimizing processes, and developing team members. Leveraging my strategic mindset and strong business acumen, I develop and execute effective strategies to drive business and revenue growth. With exceptional leadership abilities, I inspire and motivate teams to achieve outstanding results while fostering a collaborative and positive work environment. I excel at building and maintaining strong relationships with cross-functional professionals, stakeholders/opinion leaders, and customers, driving long-term customer loyalty and maximizing business opportunities. Overall, I am a customer-focused, goal-oriented, and visionary leader dedicated to delivering exceptional outcomes and driving business growth.Areas of Expertise:✭ Business Support & Growth✭ Customer Service/Satisfaction ✭ Identifying Customer Needs✭ Building Strong Relationships✭ Project Management & Development ✭ Team Planning & Organizing ✭ Overcoming Objections✭ Motivational LeadershipCustomer loyalty is impacted when you employ the right professionals to represent you when assisting your valued customers. Should you have any further questions regarding my professional experience or skills, please connect with me via phone or email. I always enjoy making new acquaintances.Connect with me today!
Current workplace
Drea Rodriguez Miller's current company
Company context helps verify the profile and gives searchers a useful next step.
1-800Accountant
15 roles
Drea Rodriguez Miller work experience
A career timeline built from the work history available for this profile.
Director, Live Services Experience Design, Small Business And Self Employed Group
In my current role as Director of Live Services Experience Design, I:• Design, implement, and oversee service offerings connecting QuickBooks customers to domain experts to secure personalized, tailored advice and professional services related to bookkeeping and business taxes. • Recorded a 12-point increase in customer benefit metrics across FY23 and best-in-class transactional net promoter scores at 90% for flagship service offering in QuickBooks Full-Service Bookkeeping. Enhancing operational excellence and quality outcomes annually across over 2,000 experts.• Optimized and scaled two new professional services in FY23 focused on customer onboarding and on demand access to bookkeepers.
Oct 2022 - Oct 2024
Director, Customer Success - Us Assisted Support, Small Business And Self Employed Group
In my previous role as Director of US Assisted Support, I:• Developed, implemented, and spearheaded strategies tailored to drive on-demand and value-added services for QuickBooks customers within Accountant, Online, and Desktop Small Business Ecosystems.• Recorded a 10-point increase in transactional net promoter scores across FY22 and best-in-class service levels at 90%. Enhance operational excellence and quality outcomes annually across over 5,000 experts and 13 million contacts.• Balanced product onboarding, proactive and reactive saves programs, resulting in a $120 million incremental revenue in FY22.• Championed an organization of 300 internal employees and 5,000 external vendors across five business process outsourcers located in both the US and the Philippines.
Aug 2021 - Oct 2022
Director - Service Operations And Business Intelligence, Small Business And Self Employed Group
In my previous role as Operations & Business Intelligence Leader, I: • Implemented formal analytics organization and introduced speech text analytics and formal quality programs to deliver transactional and operational quality.• Drove foundational systems and processes across Customer Success and transported actionable acumens into customer’s experience and experts, serving them through data and statistical analysis, modeling, and visualization.• Developed and nurtured strong partnerships with business leaders and Intuit Customer Success teams, delivering and meeting requirements for human-assisted workflows and expert tools.• Closely tracked and evaluated the quality of the interactions between customers and experts through the newly established Quality Assurance Team.• Provided thorough insights and oversights into professional performance and customer questions for over 4,000 monitored interactions per month.
Oct 2020 - Aug 2021
Director, Service Operations And Business Intelligence - Consumer Group
In my previous role as Director of Service Operations & Business Intelligence, I: • Utilized business intelligence powered by speech and text analytics and anomaly detection in expert experience for a workforce of over 20,000 customer-facing experts and 6M contacts annually.• Leveraged extensive business experience implementing a tech-led/data-driven approach to enhance efficiency and quality improvements, delivering $2M in efficiencies. • Significantly improved overall efficiency and quality through speech analytics by utilizing the content of 7 million minutes worth of customer interactions to answer business questions and recommend improvements.• Speech/Text analytics stood up in 4 hours to deliver perceptions into COVID-19 impacts and stimulus questions. Listened to questions, developed ideas across Intuit, and generated data shared with IRS.• Managed the forecast/capacity planning functions for CG in January led through April; recorded a 93% Service Level attainment across the season.
Aug 2019 - Oct 2020
Director Of Risk Operations And Quality Of Service - Consumer Group
In my previous role as Director of Risk Operations & Quality of Service, I: • Spearheaded and coordinated the workforce and monitored compliance and accuracy with new speech analytics tools and assessment processes tailored to protect customer data.• Served as the Customer Success Segment Leader for Latino/Self Employed segment and developed and executed Customer Success strategies to drive growth in high-value under-penetrated customer segments.• Established Spanish skilling and queueing strategy to guarantee Spanish language calls were answered at parity with English calls (TY17 58% handle rate and TY18 87% against a goal of 80%).• Handled all quality and compliance operations within the consumer group; oversaw developing, implementing, sustaining, and improving processes and programs to ensure product quality and customer interactions in compliance with Tax and Financial Services businesses requirements.
Oct 2017 - Aug 2019
Director Of Customer Care Operations - Consumer Group
Aug 2013 - Oct 2017
Group Manager - Planning And Diagnostics, Consumer Group
Aug 2012 - Aug 2013
Customer Care Leader, New Business Initatives - Consumer Group
Oct 2010 - Aug 2012
Group Manager Of Operations - Consumer Group
Aug 2009 - Oct 2010
Senior Manager Of Operations - Consumer Group
Aug 2005 - Aug 2009
Tactical Operations Manager - Consumer Group
Aug 2003 - Aug 2005
Planning And Staffing Manger - Quickbooks Direct Sales
Aug 2002 - Aug 2003
Operations Coordinator - Quicken Service Delivery
Aug 2001 - Aug 2002
Supervisor - Quicken Service Delivery
Nov 1999 - Aug 2001
3 education records
Drea Rodriguez Miller education
Certificate: Data Science - Bridging Principle And Practice, Business Analytics And Data Science
Uc Berkeley Extension
Bachelors Of Business Management, Business Administration And Management, General
University Of Phoenix
Education record
University Of Arizona
FAQ
Frequently asked questions about Drea Rodriguez Miller
Quick answers generated from the profile data available on this page.
What company does Drea Rodriguez Miller work for?
Drea Rodriguez Miller works for 1-800Accountant.
What is Drea Rodriguez Miller's role at 1-800Accountant?
Drea Rodriguez Miller is listed as Vice President of Tax and Accounting Services at 1-800Accountant.
Where is Drea Rodriguez Miller based?
Drea Rodriguez Miller is based in Tucson, Arizona, United States while working with 1-800Accountant.
What companies has Drea Rodriguez Miller worked for?
Drea Rodriguez Miller has worked for 1-800Accountant and Intuit.
How can I contact Drea Rodriguez Miller?
You can use AeroLeads to view verified contact signals for Drea Rodriguez Miller at 1-800Accountant, including work email, phone, and LinkedIn data when available.
What schools did Drea Rodriguez Miller attend?
Drea Rodriguez Miller holds Certificate: Data Science - Bridging Principle And Practice, Business Analytics And Data Science from Uc Berkeley Extension.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial