Dream Perez Email & Phone Number

New York, Ny, Us

Los Angeles, Ca, Us

Los Angeles Metropolitan Area

• Installed and maintained complex AV systems, ensuring optimal performance and user satisfaction. • Coordinated with multiple vendors to guarantee smooth project execution.• Delivered On-Site support via JIRA ticketing system.• Assisted with Biamp/Crestron audio integration designs, installations, and DSP unit configurations.• Troubleshoot and resolve technical issues promptly, minimizing downtime and maintaining system reliability. • Curated TCW confluence articles (JIRA) for user/tech friendly experiences.• Provided executive, white-glove conference room support.• Assisted with designing Custom Solutions using Crestron software/hardware to meet specific client needs.• Designed and implemented innovative AV solutions for diverse projects.• Experience in managing Project budgeting for AV system projects.• Assisted with creating detailed AV layouts and schematics using industry-standard design software.• Collaborated with clients and stakeholders to understand project requirements and AV System design needs. • Oversaw the commissioning of AV systems, ensuring high-quality performance daily.

Universal City, Ca

• MS teams, zoom, polycom, Cisco support specialist.• Provided on-site corporate support via ServiceNow ticketing system.• Biamp + Crestron audio integrated installations.• Curated training manuals for user friendly experiences.• Provided executive conference room support.• Provided event support throughout 10+ NBCU buildings.• Daily sweeps in conference rooms and AV spaces, confirming system functionality. • Received Extron and Biamp Certification.• Provided high-end user friendly customer service.

Los Angeles, California, United States

• Managed on-site AV support for 7 Netflix buildings, ensuring seamless operations across multiple locations. • Provided comprehensive training for Milestone (vendor) employees and Netflix’s full-time staff.• Delivered Tier 1, 2, and 3 weekly on-site support.• Expert in Zendesk ticket processing, with over 3,000 tickets resolved.• Set up and dismantled AV equipment for live events.• Proficient with Crestron, QSY-S, Shure Discovery, Toolbox, App Space, and more.• Provided comprehensive training for Milestone employees and Netflix’s full-time staff.• Commissioned conference rooms, maintaining consistent standards across Netflix locations. • Conducted installations and decommissioning of conference rooms.• Managed multiple inventory projects.• Supported Google Meet and Zoom conferencing meetings.• Created training manuals and HQ articles for Netflix.

Los Angeles, California, United States

• Managed weekend sweeps across Netflix training spaces, screening rooms, elevators, cafes, and more. • Provided Tier 2-3 support, proactively identifying and resolving issues before users entered the room. • Utilized Zendesk for ticket processing and resolved numerous support tickets efficiently.• Supervised a team of 15+ employees, managing multiple projects across 7 buildings simultaneously.• Maintained employee attendance, generated payroll-ready information, and tracked productivity hours • Authored the training manual "The Run Book," adopted internationally at various Netflix locations.

• Performed soldering and terminations on TSL, XLR, RCA, and BNC cables.• Setting up/ strike-down gear.• Applying audio integration and acoustic treatment through studio rooms.• Tracked sessions with celebrity artists such as YBN, Roddy Rich, Nipsey Hustle, Seven Streeter, and more. • Mixed and mastered various live sessions.• Managed and troubleshot inventory of microphones, cables, and musical instruments.

Pomona, California, United States

• Setup/strike-down of audio equipment for live events.• Worked at multiple festivals such as Coachella, Tropical Festival, Stage Coach, Cruel world and more. • Assisted performers by ensuring their comfort and accommodating their needs.

Costa Mesa, California, United States

• Daily encoding of thousands of songs for American Airlines flights.• Lead Coordinator of Avis Selections and Center Stage American Airlines inflight programs. • Interviewed multiple celebrity artists such as Paramore, TLC, Hasley, Linkin Park and more. • Music Licensing• Daily operation of Adobe Audition, Pro Tools and Slate mastering software.

Woodland, California, United States

• On-call, seasonal position.• AV Setup/Strikedown- Hilton Hotel Events.• Load and unload props/materials from trucks. • Assemble and disassemble parts.• Assisted riggers on various projects.• Perform spotlight operation during shows.• Maintaining inventory/storage rooms.• Troubleshooting Hardware & Software.• Cabling and wiring (snake) management.

Irvine, California, United States

• Directed receiving warehouse operations.• Handled management-related duties such as recruiting, retaining, and ensuring the proper training of quality employees in a positive, professional manner.• Ensured proper receiving and unloading operations.• Ensured proper sanitation for a healthy work environment.• Comfortable with rapid, high-volume receiving operations. Ability to develop rapport with customers/staff.• Promoted team spirit and worked collaboratively to achieve team goals.

Bronx, New York, United States

• Managed audio portions of religious services. • Head lead of Worship team.• Drummer and Pianist• Managed audio wiring, routing and installs.• Oversaw audio control system.• Managed setup/strike-down of audio equipment for church services and special coordinated yearly events. • Decommissioned/recommissioned equipment

Fort Leonard Wood, Missouri, United States

• U.S. Veteran• 74D MOS training• Chemical, Biological, Radiological & Nuclear Specialist.• Maintain CBRN equipment.• Conduct CBRN reconnaissance and surveillance.• Operate decontamination equipment in the event of a disaster. • Camouflage recon and surveillance equipment.

Bachelor'S Degree, Recording Arts Technology/Technician

Surg Tech Certification, Surgical Technology/Technologist