Dream Perez Email & Phone Number

Los Angeles, CA, US

Los Angeles Metropolitan Area

• Installed and maintained complex AV systems, ensuring optimal performance and user satisfaction.
• Coordinated with multiple vendors to guarantee smooth project execution.
• Delivered On-Site support via JIRA ticketing system.
• Assisted with Biamp/Crestron audio integration designs, installations, and DSP unit configurations.
• Troubleshoot and resolve technical issues promptly, minimizing downtime and maintaining system reliability.
• Curated TCW confluence articles (JIRA) for user/tech friendly experiences.

Universal City, CA

• MS teams, zoom, polycom, Cisco support specialist.
• Provided on-site corporate support via ServiceNow ticketing system.
• Biamp + Crestron audio integrated installations.
• Curated training manuals for user friendly experiences.
• Provided executive conference room support.
• Provided event support throughout 10+ NBCU buildings.

Los Angeles, California, United States

• Managed on-site AV support for 7 Netflix buildings, ensuring seamless operations across multiple locations.
• Provided comprehensive training for Milestone (vendor) employees and Netflix’s full-time staff.
• Delivered Tier 1, 2, and 3 weekly on-site support.
• Expert in Zendesk ticket processing, with over 3,000 tickets resolved.
• Set up and dismantled AV equipment for live events.
• Proficient with Crestron, QSY-S, Shure Discovery, Toolbox, App Space, and more.

Los Angeles, California, United States

• Managed weekend sweeps across Netflix training spaces, screening rooms, elevators, cafes, and more.
• Provided Tier 2-3 support, proactively identifying and resolving issues before users entered the room.
• Utilized Zendesk for ticket processing and resolved numerous support tickets efficiently.
• Supervised a team of 15+ employees, managing multiple projects across 7 buildings simultaneously.
• Maintained employee attendance, generated payroll-ready information, and tracked productivity hours
• Authored the training manual "The Run Book," adopted internationally at various Netflix locations.

• Performed soldering and terminations on TSL, XLR, RCA, and BNC cables.
• Setting up/ strike-down gear.
• Applying audio integration and acoustic treatment through studio rooms.
• Tracked sessions with celebrity artists such as YBN, Roddy Rich, Nipsey Hustle, Seven Streeter, and more.
• Mixed and mastered various live sessions.
• Managed and troubleshot inventory of microphones, cables, and musical instruments.

Pomona, California, United States

• Setup/strike-down of audio equipment for live events.
• Worked at multiple festivals such as Coachella, Tropical Festival, Stage Coach, Cruel world and more.
• Assisted performers by ensuring their comfort and accommodating their needs.

Costa Mesa, California, United States

• Daily encoding of thousands of songs for American Airlines flights.
• Lead Coordinator of Avis Selections and Center Stage American Airlines inflight programs.
• Interviewed multiple celebrity artists such as Paramore, TLC, Hasley, Linkin Park and more.
• Music Licensing
• Daily operation of Adobe Audition, Pro Tools and Slate mastering software.

Woodland, California, United States

• On-call, seasonal position.
• AV Setup/Strikedown- Hilton Hotel Events.
• Load and unload props/materials from trucks.
• Assemble and disassemble parts.
• Assisted riggers on various projects.
• Perform spotlight operation during shows.

Irvine, California, United States

• Directed receiving warehouse operations.
• Handled management-related duties such as recruiting, retaining, and ensuring the proper training of quality employees in a positive, professional manner.
• Ensured proper receiving and unloading operations.
• Ensured proper sanitation for a healthy work environment.
• Comfortable with rapid, high-volume receiving operations. Ability to develop rapport with customers/staff.
• Promoted team spirit and worked collaboratively to achieve team goals.

Bronx, New York, United States

• Managed audio portions of religious services.
• Head lead of Worship team.
• Drummer and Pianist
• Managed audio wiring, routing and installs.
• Oversaw audio control system.
• Managed setup/strike-down of audio equipment for church services and special coordinated yearly events.

Fort Leonard Wood, Missouri, United States

• U.S. Veteran
• 74D MOS training
• Chemical, Biological, Radiological & Nuclear Specialist.
• Maintain CBRN equipment.
• Conduct CBRN reconnaissance and surveillance.
• Operate decontamination equipment in the event of a disaster.

Bachelor'S Degree, Recording Arts Technology/Technician

Surg Tech Certification, Surgical Technology/Technologist