Andréa Tinoco Email & Phone Number

•Project portfolio: -Onboarding -Support program -Patient engagement -Clinician improvement -Clinician hero initiative •Identify pain points in business structure and pilot improvement plans •Manage and lead program development cycles•Design cash flow models and manage P&L•Lead onboarding and customer support projects

•Project portfolio: -Remote patient activation -SOC2 -M&A -Company website -Patient engagement -Electronic medical record merger -Diabetes management initiative -Weight management initiative •Planned, developed, and piloted project ideas•Worked closely with internal stakeholders and external clients •Created metrics based on research and monitored success of projects •Researched and developed economic plans •Ensured stakeholder and client satisfaction •Evaluated and reported on project performance •Wrote research articles with data points from projects worked on •Wrote workbook and led vulnerability training •Wrote company handbook for hypertension sector of Carbon•Aided in developing company culture for hypertension sector of Carbon•Worked with program development team to design and pilot new programs in clinics •Assessed areas for opportunity and created performance plans

Houston, Texas

•Client relations •P&L responsibility •Managing all building operations •Property management •Local sales and marketing initiatives •Project management of building renovations, construction, and special projects •Vendor management, including the negotiation of purchase price of equipment and supplies •Mergers and acquisition analysis•Managed and collaborated on all aspects of the special event programs including planning, logistics, and budgeting•Managed all center operations, including client management and development of all standard operating procedures

Houston, Texas Area

•Managed a staff of 15 writers •Led weekly team meetings •Assisted writers in developing content •Edited, published, and scheduled articles according to editorial calendar •Assisted event planner in coordinating events for the staff •Led development of social media sites with marketing team •Kept track of weekly page views and identified and solved chapter pain-points •Contributing writer to the site

•Wrote weekly articles, ranging from lifestyle to research articles on health and college life •Responsible for writing weekly articles and turning them in by the deadline

Houston, Texas

•Controlled and increased traffic on the company’s Instagram and Facebook page •Contacted numerous companies to be showcased at expositions •Wrote technology articles that were featured on the company’s blog •Consulted with many external companies, and inputed clients into the ConnectWise database