Eric L. Gosselin Email & Phone Number

Louisville, Kentucky, US

Dallas, Texas, US

• Championed growing global client success leadership in the management of over 2600+ clients, supporting 7+ interoperability integration partners and 9+ internal products; cross-functionally collaborates with marketing.
• Owned the total client relationship from implementation, training, account management, enterprise and concierge, client ticketing triage, and client call support, striving for high levels of client satisfaction.
• Authored and conceptualized SharePoint intranet, enabling team members and stakeholders to gain access to critical information and drive efficiency with global Axxess operations.
• Quantified and qualified over a quarter of a million lines of data in Tableau to gain insights into client growth opportunities, churn risk, and big picture strategic considerations through analysis across multiple.
• Orchestrated project management logistics leadership for project managers and internal client experiences; scope, timeline, risk assessment/mitigation, resources, workflow, quality, and contracted deliverables.
• Led Quality Management System (QMS) with ISO 9000 standards from initial project development of standard operations across implementation and project management team.

• Spearheaded cross-functional leadership in the development and implementation of a telemedicine SAAS web application and equipment deliverables; led start-to-finish client process from strategic sales planning to.
• Cut costs through a 20% reduction in implementation timeframes; utilized LEAN methodologies in process improvements.
• Drove strategic product development by cross-functionally collaborating with stakeholders; discovered inefficiencies and delivered an innovative strategic go-to-market (GTM) plan.
• Administered and established HubSpot as the new customer relationship manager (CRM).

Portland, Maine, US

• CHANGE CHAMPION | EMPLOYEE PERFORMANCE
• Developed process and project management improvements utilizing LEAN principles.
• Increased employee engagement score by 90% while lowering disengagement to 0% through employee transparency and servant leadership.
• Secured cost savings of $50,000 while upgrading to new systems; cut expenses by $100,000 through aggressive contract negotiations and LEAN process improvements.
• Piloted the successful implementation of a new electronic health system with no financial impact on operating margin.

Portland, Maine, US

• Secured a 20%+ productivity increase through the successful implementation of visual management tools, improved training and development, and process improvement projects.
• Fueled a 47% reduction in paper and ink utilization through the development and implementation of a new paperless documentation system.
• Won leadership role as the point person for the opening of a new offsite outpatient facility; developed a strategic plan with deliverables; orchestrated complex relationships with multiple vendors and internalpartners.

King Of Prussia, Pennsylvania, US

• Succeeded in cutting operating costs by 84% through productivity enhancements and successful vendor negotiations.
• Achieved a joint venture start-up of a hand therapy program with an associated surgical group through cross-functional cooperation; accelerated strategic partnership with Maine SpineCare algorithms and surgical.

Doctorate Of Science

Master'S Of Science

Bachelor'S Of Science

In Progress - Lean Bronze Certification

In Progress - Project Management Professional Certificate