● Championed growing global client success leadership in the management of over 2600+ clients, supporting 7+ interoperability integration partners and 9+ internal products; cross-functionally collaborates with marketing, sales, product, engineering, and operations to optimize repeatable processes and to prospect for continuous improvement with Axxess' strategy, products, services, and events.● Owned the total client relationship from implementation, training, account management, enterprise and concierge, client ticketing triage, and client call support, striving for high levels of client satisfaction measured through system adoption, retention, and client feedback loops.● Authored and conceptualized SharePoint intranet, enabling team members and stakeholders to gain access to critical information and drive efficiency with global Axxess operations.● Quantified and qualified over a quarter of a million lines of data in Tableau to gain insights into client growth opportunities, churn risk, and big picture strategic considerations through analysis across multiple platforms and understanding department methodologies.● Orchestrated project management logistics leadership for project managers and internal client experiences; scope, timeline, risk assessment/mitigation, resources, workflow, quality, and contracted deliverables, including design, planning, forecasting, manpower, scheduling, implementation, CRM, execution, milestone reviews, KPI, and stakeholder reporting.● Led Quality Management System (QMS) with ISO 9000 standards from initial project development of standard operations across implementation and project management team.● Delivered a company-wide Monday.com dashboard and key performance metrics (KPI) creation across all client experience departments.● Drove and optimized revenue generation through strategic business plan creation, consultative guidance, and the expansion of upselling and cross-selling opportunities focused on qualified lead generation.

● Spearheaded cross-functional leadership in the development and implementation of a telemedicine SAAS web application and equipment deliverables; led start-to-finish client process from strategic sales planning to client successes.● Cut costs through a 20% reduction in implementation timeframes; utilized LEAN methodologies in process improvements.● Drove strategic product development by cross-functionally collaborating with stakeholders; discovered inefficiencies and delivered an innovative strategic go-to-market (GTM) plan.● Administered and established HubSpot as the new customer relationship manager (CRM).

CHANGE CHAMPION | EMPLOYEE PERFORMANCE ● Developed process and project management improvements utilizing LEAN principles.● Increased employee engagement score by 90% while lowering disengagement to 0% through employee transparency and servant leadership.● Secured cost savings of $50,000 while upgrading to new systems; cut expenses by $100,000 through aggressive contract negotiations and LEAN process improvements.● Piloted the successful implementation of a new electronic health system with no financial impact on operating margin.

● Secured a 20%+ productivity increase through the successful implementation of visual management tools, improved training and development, and process improvement projects.● Fueled a 47% reduction in paper and ink utilization through the development and implementation of a new paperless documentation system.● Won leadership role as the point person for the opening of a new offsite outpatient facility; developed a strategic plan with deliverables; orchestrated complex relationships with multiple vendors and internalpartners.

● Succeeded in cutting operating costs by 84% through productivity enhancements and successful vendor negotiations.● Achieved a joint venture start-up of a hand therapy program with an associated surgical group through cross-functional cooperation; accelerated strategic partnership with Maine SpineCare algorithms and surgical protocols.