Dan Reiley Email & Phone Number

New York, NY, US

* Analyze business requirements, design documentation, and technical specifications to ensure that they are clearly defined, complete, and testable, and develop manual test strategies against them.* Create and execute test plans, test cases, and test scripts to verify new and existing software functionality.* Test applications via Black Box, Regression.

New York, NY, US

• Validate development on web, mobile, connected device applications, media streaming audio-visual products for The Walt Disney Company's direct-to-consumer video businesses, including Disney+, ESPN+, Star+, and Hulu.
• Participated in the soft and global product launches for both Disney+ and Star+, including periodic updates.
• Manage development of quality assurance cases/scenarios test plans to verify product functionality and define the tests using Gherkin syntax, A/B testing, web testing, in-app purchase testing, and ad testing.
• Collaborate with product managers to gather and document product testing and acceptance requirements.
• Test products using black box, regression, release, stress, and negative testing methods.
• Partner with quality assurance automation team to groom and automate testing scenarios.

• Worked contract to hire for MLB.com, but that was bought out by Disney so that we could launch Disney+.
• Manage development of quality assurance cases/scenarios test plans to verify product functionality and define the tests using Gherkin syntax, A/B testing, web testing, in-app purchase testing, and ad testing.
• Collaborate with product managers to gather and document product testing and acceptance requirements.
• Test products using black box, regression, release, stress, and negative testing methods.
• Partner with quality assurance automation team to groom and automate testing scenarios.
• Work with teams of quality assurance analysts and developers for system reliability, performance, and quality testing.

Nicosia, CY

• Provided customer technical support using knowledge of company products, internal tools, and policies.
• Created, updated, escalated, and tracked service desk tickets to resolution using a proprietary tool.

Berkeley, California, US

• Met with users, vendors, managers, and technical staff to clarify processes, procedures, and business requirements.
• Prepared and updated client system documentation using the IT Glue platform, including “how-to” guides and tutorials.

San Mateo (San Francisco Bay Area), CA, US

• Worked with product designers and engineers to create deliverable test scenarios and reporting metrics.
• Certified new features by creating test flows and executing test procedures using Confluence/Jira.
• Performed Root Cause Analyses (RCAs) to assist developers in isolating issues and designing fixes.

Berkeley, California, US

• Field technical support requests from end users via telephone and e-mail
• Document all pertinent end user information regarding the issue in the AutoTask ticketing system
• Responsible for the RMA and repair process for all devices under warranty
• Perform remote support (via Continuum) at the desktop and server level including:
• Installing, upgrading and patching software applications
• Installing hardware and configuring systems and applications for optimal performance

San Mateo, CA, US

• Developed written quality assurance test plans, conducted product testing, and documented issues in bug tracking tool.

San Francisco, California, US

* Lead and mentor QA team members * Plan, estimate, and review test schedule and strategy * Prioritize and assign tasks to the team * Support testers by reviewing work and providing feedback* Work closely with QA Management to improve QA processes* Ensure effective collaboration between QA and other teams on the project * Management of onsite and remote.

US

• Helps Internal QA team and development team playtests
• Works with designers and engineers to help them test, polish, and iterate
• Works with the Community by gathering information from the forums and putting bugs into the database
• Assists with the development of and maintenance of the Internal and External Bug Databases
• Ensures that the game meets internal/external quality goals
• Reviews and evaluates competitive products

San Jose, CA, US

* Collaborate daily with the product team* Identify areas ideal for automation and work with QA Engineers to see your ideas through to fruition * Recommend process improvement in both development and QA * Create, implement and maintain test plans throughout the product's life cycle* Develop and maintain test cases for both manual and automated testing*.

Los Gatos, CA, US

• Performing build verification testing, regression testing and game balance testing (among a variety of other types of QA testing)
• Often worked directly with the game development teams
• Assisted in the refinement and improvements of testing procedures and test plans
• Provided assistance to managers and leads on game-play and game-balance analysis
• Identified and reported quality assurance and testing issues and defects
• Assisted with the coordination of playtesting

• Hands-on review of games and the designer tools to determine stability and quality
• Test a pre-release video game to verify functionality, data content, performance, usability/playability, and hardware/software compatibility
• Test designer tools to verify functionality, performance, usability, and hardware/software compatibility
• Appraise games in several disciplines, including graphics, sound, level design and gameplay and provide constructive feedback
• Utilize and test designer tools through several aspects, including level editing, 3D modeling, animation, and texture creation
• Describe game and designer tool discrepancies in an orderly and concise method

Oakland, CA, US

• Install and configure Windows XP
• Install and configure Windows Office suite of products
• Create and manage user accounts
• Promptly troubleshoot problems as they arise
• Set up users with phones using Definity software
• Delegate technical support requests from end users via telephone and e-mail in an efficient, timely manner

• Critique games through the review writing process and publish reviews on the site
• Play games across multiple platforms in preparation for writing reviews
• Proofread other Gamehelper.com Content Provider’s articles and reviews
• Attend and cover industry events, such as E3

AU

• Implement the writer’s quests into the game engine using a proprietary tool
• Proofread NPC dialogue and edit it utilizing XML
• Assist in balance-testing and fun-testing of gameplay systems and content
• Tune and balance quest rewards and NPCs related to quests

Montreal, Quebec, CA

• Test new functionality of projects as builds come in
• Collect and communicate data to the programmers and artists
• Tune gameplay and identify exploits
• Enter bugs into Bug Database system

San Francisco, CA, US

• Play games across multiple platforms to determine stability and quality
• Appraise games in several disciplines, including graphics, sound, level design and gameplay and provide constructive feedback
• Enter issues/bugs into the bug-tracking database system
• Participate as part of a team-based testing unit
• Worked on 2 shipped titles, Mercenaries and Star Wars Episode III: Revenge of the Sith