* Analyze business requirements, design documentation, and technical specifications to ensure that they are clearly defined, complete, and testable, and develop manual test strategies against them.* Create and execute test plans, test cases, and test scripts to verify new and existing software functionality.* Test applications via Black Box, Regression, Release, Stress, and Negative testing methods.* Identify issues/bugs and report to Developers and Product Owners.* Debug defects and be able to differentiate between client and backend issues.* Validate fixes and new features.* Drive the organizational initiative to improve Test Coverage and Automation across the product portfolio.* Provide metric reporting of test execution, defects, and project status to executive team. * Provide mentorship to other team members.* Works with management in determining resource allocation and project scheduling.* Create and facilitate training and ongoing learning plans.* Collaborate with other QE engineers on major initiatives and feature testing.* Attend design and product update meetings representing Quality Engineering team.* Contribute both to the definition and the enforcement of quality assurance processes and procedures based on best practice methodology.* Provide status updates for all QE/TPM/Dev resources during the testing cycle.* Working knowledge of the backend infrastructure, services, APIs, and proactively learn new testing and technology trends that will impact testing of upcoming releases.

• Validate development on web, mobile, connected device applications, media streaming audio-visual products for The Walt Disney Company's direct-to-consumer video businesses, including Disney+, ESPN+, Star+, and Hulu.• Participated in the soft and global product launches for both Disney+ and Star+, including periodic updates.• Manage development of quality assurance cases/scenarios test plans to verify product functionality and define the tests using Gherkin syntax, A/B testing, web testing, in-app purchase testing, and ad testing.• Collaborate with product managers to gather and document product testing and acceptance requirements.• Test products using black box, regression, release, stress, and negative testing methods. • Partner with quality assurance automation team to groom and automate testing scenarios.• Work with teams of quality assurance analysts and developers for system reliability, performance, and quality testing.• Assess full testing coverage across team to ensure all scenarios are completed using a variety of tools, including Charles Web Debugging Proxy, Android Debug Bridge (ADB), and Xray/Jira/Confluence.• Research, test, and provide details to support capacity planning and fault tolerance.• Assist developers in planning, developing, and executing effective unit tests, including HTTP Live Streaming (HLS) as well as audio/video streaming testing on Set Top Box (STB) and mobile devices. • Develop product testing estimates and assist project managers to identify risks and exit criteria for each testing cycle. • Update and manage the Confluence/Jira bug tracking database following open issues to successful closure.• Wrote most of the documentation for my section, including training materials, best practices for our processes, and tips and tricks for our tools.• Work with up to 8 junior staff to review work and train in quality assurance processes, techniques, and best practices.

• Worked contract to hire for MLB.com, but that was bought out by Disney so that we could launch Disney+.• Manage development of quality assurance cases/scenarios test plans to verify product functionality and define the tests using Gherkin syntax, A/B testing, web testing, in-app purchase testing, and ad testing.• Collaborate with product managers to gather and document product testing and acceptance requirements.• Test products using black box, regression, release, stress, and negative testing methods. • Partner with quality assurance automation team to groom and automate testing scenarios.• Work with teams of quality assurance analysts and developers for system reliability, performance, and quality testing.• Assess full testing coverage across team to ensure all scenarios are completed using a variety of tools, including Charles Web Debugging Proxy, Android Debug Bridge (ADB), and Xray/Jira/Confluence.

• Provided customer technical support using knowledge of company products, internal tools, and policies.• Created, updated, escalated, and tracked service desk tickets to resolution using a proprietary tool.

• Met with users, vendors, managers, and technical staff to clarify processes, procedures, and business requirements. • Prepared and updated client system documentation using the IT Glue platform, including “how-to” guides and tutorials.

• Worked with product designers and engineers to create deliverable test scenarios and reporting metrics. • Certified new features by creating test flows and executing test procedures using Confluence/Jira.• Performed Root Cause Analyses (RCAs) to assist developers in isolating issues and designing fixes.

• Field technical support requests from end users via telephone and e-mail• Document all pertinent end user information regarding the issue in the AutoTask ticketing system• Responsible for the RMA and repair process for all devices under warranty• Perform remote support (via Continuum) at the desktop and server level including:• Installing, upgrading and patching software applications• Installing hardware and configuring systems and applications for optimal performance• Troubleshooting poor system or network performance

• Developed written quality assurance test plans, conducted product testing, and documented issues in bug tracking tool.

* Lead and mentor QA team members * Plan, estimate, and review test schedule and strategy * Prioritize and assign tasks to the team * Support testers by reviewing work and providing feedback* Work closely with QA Management to improve QA processes* Ensure effective collaboration between QA and other teams on the project * Management of onsite and remote testers

• Helps Internal QA team and development team playtests • Works with designers and engineers to help them test, polish, and iterate • Works with the Community by gathering information from the forums and putting bugs into the database • Assists with the development of and maintenance of the Internal and External Bug Databases • Ensures that the game meets internal/external quality goals • Reviews and evaluates competitive products

* Collaborate daily with the product team* Identify areas ideal for automation and work with QA Engineers to see your ideas through to fruition * Recommend process improvement in both development and QA * Create, implement and maintain test plans throughout the product's life cycle* Develop and maintain test cases for both manual and automated testing* Oversee the execution and development of test cases by the Game QA team* Clearly communicates the health of the product to the team through status reports and in daily stand ups * Ensures that the product team is aware of defects that need to be addressed and maintain an in depth understanding of the issues in the bug database * Develop and maintain metrics to help with go/no go decisions for product release * Manage and own the bug database* The go to person for info on how the game works * Makes suggestions and creates metrics for balance and game play improvement

• Performing build verification testing, regression testing and game balance testing (among a variety of other types of QA testing)• Often worked directly with the game development teams• Assisted in the refinement and improvements of testing procedures and test plans• Provided assistance to managers and leads on game-play and game-balance analysis• Identified and reported quality assurance and testing issues and defects• Assisted with the coordination of playtesting• Tested and verified quality of software and internal tools• Was able to adhere to rigorous quality assurance processes• Affirmed a thorough understanding of the importance of QA testing and testing principles• Demonstrated documentation skills to a great degree• Gained PC game industry QA experience• Grew greater technical understanding of multiple facets of game and software development

• Hands-on review of games and the designer tools to determine stability and quality• Test a pre-release video game to verify functionality, data content, performance, usability/playability, and hardware/software compatibility• Test designer tools to verify functionality, performance, usability, and hardware/software compatibility• Appraise games in several disciplines, including graphics, sound, level design and gameplay and provide constructive feedback• Utilize and test designer tools through several aspects, including level editing, 3D modeling, animation, and texture creation• Describe game and designer tool discrepancies in an orderly and concise method • Enter issues/bugs into the bug-tracking database system • Participate as part of a team-based testing unit for testing game• Work independently and efficiently testing designer tools

• Install and configure Windows XP• Install and configure Windows Office suite of products• Create and manage user accounts• Promptly troubleshoot problems as they arise• Set up users with phones using Definity software• Delegate technical support requests from end users via telephone and e-mail in an efficient, timely manner• Document all pertinent end user information and nature of problem or issue• Perform hands-on support at the desktop level including:• Installing, upgrading and patching software applications• Installing hardware and configuring systems and applications for optimal performance• Record, track, and document the help desk request problem-solving process for monthly management review• Analytical and problem-solving abilities, with keen attention to detail• Exceptional documentation and interpersonal skills, with a focus on rapport-building, listening, and questioning skills• Conduct research into a wide range of computer support realms

• Critique games through the review writing process and publish reviews on the site • Play games across multiple platforms in preparation for writing reviews • Proofread other Gamehelper.com Content Provider’s articles and reviews• Attend and cover industry events, such as E3

• Implement the writer’s quests into the game engine using a proprietary tool • Proofread NPC dialogue and edit it utilizing XML • Assist in balance-testing and fun-testing of gameplay systems and content • Tune and balance quest rewards and NPCs related to quests

• Test new functionality of projects as builds come in • Collect and communicate data to the programmers and artists • Tune gameplay and identify exploits • Enter bugs into Bug Database system

• Play games across multiple platforms to determine stability and quality • Appraise games in several disciplines, including graphics, sound, level design and gameplay and provide constructive feedback • Enter issues/bugs into the bug-tracking database system • Participate as part of a team-based testing unit • Worked on 2 shipped titles, Mercenaries and Star Wars Episode III: Revenge of the Sith