More than ever, growth-stage companies need an outsourcing partner who can support them through their entire journey from seed to scale. Our mission is to connect disruptive brands with passionate CX talent regardless of where in the world that talent calls home and to provide the processes, expertise, and technology necessary to make high quality customer experiences infinitely scalable.

FCR was acquired by TTEC in December 2019 and rebranded to TTEC Agility in March 2023

FCR is an Oregon-based co-sourcer of boutique contact center and customer support work for companies seeking a flexible, creative solution that can help augment their existing support teams by acting as an extension of an internal team.Headquartered in Roseburg, Oregon with additional sites in Grants Pass, Coos Bay, Eugene, Veneta, Independence, Great Falls and Butte Montana, Tijuana Mexico, and Lublin Poland, FCR provides high-quality low-cost domestic solutions with experience in high tech, gaming, telecommunications, consumer goods, ecommerce, insurance, finance, distribution, and many other industries.With industry-leading technology and systems and a focus on the hands-on approach to outsourcing programs, FCR is built not only to address client's needs but to exceed their expectations.

TalentWise is a technology company that’s transforming the way HR offers, screens, and onboards new hires. TalentWise has built a single, online platform that automates the hiring process end-to-end, resulting in a highly efficient and seamless experience for HR, hiring managers, candidates and new hires. TalentWise has made Workforce Management’s “Hot List” for the last six years, and has been ranked by HRO Today in the “Baker’s Dozen” in the categories of “Overall” and for “Quality of Service” for the last seven years.

TalentWise is a technology company that’s transforming the way HR offers, screens, and onboards new hires. TalentWise has built a single, online platform that automates the hiring process end-to-end, resulting in a highly efficient and seamless experience for HR, hiring managers, candidates and new hires. TalentWise has made Workforce Management’s “Hot List” for the last six years, and has been ranked by HRO Today in the “Baker’s Dozen” in the categories of “Overall” and for “Quality of Service” for the last seven years.

Sold a variety of club memberships and supplements with commission-based incentives.Presented cost-analysis documents and worked with customers to find cost-appropriate memberships.Cold Called businesses and in the area both over the phone and in person, as well as prospective customers over the phone.Provided basic personal training to members

QBSI is a wholly owned subsidiary of Xerox Corporation (NYSE: XRX) and added Xerox document technology and services to its offerings. Maintaining our local focus and independent approach to sales, service and customer support but also adding the benefits of the Xerox Corporation and its product line created an enormous benefit to our customer base.Prospected heavily both on the phone and in person to both large and small businesses. Created all customer-facing documents including proposals, analysis spreadsheets and financial documents.Worked with customers to create document solutions to improve processes and reduce costs. Managed existing accounts and worked with customer service issues to increase customer satisfaction levels.