Marcus Drellishak Email & Phone Number

Lewis Center, Oh, Us

Grand Prairie, Texas, United States

Nashville, Tennessee, United States

EMPLOYEE ENGAGEMENT | SERVICE CENTER MANAGEMENT | OPERATIONS MANAGEMENT HR ACTION PLAN DEVELOPMENT | RESOURCE OPTIMIZATION | REVENUE GROWTHSTAFF MANAGEMENT | OSHA COMPLIANCE | TEAM LEADERSHIP• Assume a multifaceted and all-encompassing leadership role, handling daily responsibilities across multiple categories across multiple regions.• Lead mid-south region to achieve high-level growth and maximize profitability on a year-over-year basis while serving as a consistent top performer across multiple regions on a weekly basis.• Directed major engagements and national sales accounts while handling employee relations and formulating innovative solutions.• Oversaw various locations, including 43 different service centers covering MI, OH, IN, KY, WV, TN, AL, MS, VA, VW, and Canada while continuously improving processes and turning around underperforming operations.• Steer regional performance initiatives, OSHA compliance, HR issues/terminations, payroll, salary reviews, terminal staffing (salary/hourly), terminal expenses & budgets, fuel compliance, and OSD/quality initiatives.• Accountable for overseeing entire region’s dispatch operations, along with administering performance reviews, devising production metrics, and creating spreadsheets.• Cultivate HR action plans and terminal performance metrics used to grade daily, weekly, and yearly terminal performance while rolling-out strategies in an efficient and effective manner.• Oversee entire mid-south region while formulating strategies, optimizing resources, driving revenue growth, and maximizing profitability, along with recruiting, hiring, and training new personnel.• Evaluate, analyze, and administer determinations regarding employee termination/reinstatement cases during hearings/interviews as an Employee Termination Review Board (ETRB) Member.• Analyze staffing needs based on existing and expected business levels while completing expense reports.

Greater Nashville Area

DOCK OPERATIONS | PROCESS IMPROVEMENTS | QUALITY CONTROL | AUDIT & ASSURANCESTREAMLINE OPERATIONS | RECRUITMENT | PRICING PROPOSALS | REGULATORY COMPLIANCE• Streamlined terminal operations for largest U.S. service center (190+ employees), ensuring on-time freight processing, meeting freight cycle deadlines, production targets, and achieving quality controls.• Trained 50+ Terminal Managers regarding field operations while re-structuring training agenda and re-creating learning methods and materials to optimize the operations training program.• Managed Nashville operations, oversaw crews, and improved processes while leading 90+ employees and steering in-bound/out-bound dock operations to exceed production and quality standards.• Managed city operations with 60+ P&D drivers, achieved target objectives, audited company salvage freight, and performed operational/safety audits to ensure OSHA & DOT compliance.• Supervised terminal operations, implementing field tests, creating official management training guides, and certifying employees in hazardous materials handling and forklift operations.• Led terminal operations by managing standard operating procedures, recruiting and hiring new employees, supervising employee production, and resolving OSD issues.• Collaborated with regional sales staff and worked with directors while scheduling monthly sales calls and creating competitive pricing proposals to increase terminal freight volumes.• Selected delivery routes and evaluated daily production figures to exceed terminal P&L target goals while analyzing freight plans and labor needs by controlling daily workloads.• Structured dock-related operations while maintaining excellent audit scores in the largest terminal tier, encompassing all aspects of terminal operations, safety, and human resources.• Restructured failing terminals to fix operations and structured processes to improve services and reduce freight inventory and conducted performance reviews.

Columbus, Ohio Metropolitan Area

FLEET OPERATIONS MANAGEMENT | VENDOR ENGAGEMENT | CUSTOMER SUCCESSTRAINING | COST REDUCTION | RELATIONSHIP DEVELOPMENT | FLEET LOGISTICS MANAGEMENT• Collaborated with maintenance vendors and completed annual employee reviews while training and coaching sales personnel and streamlining fleet operations to promote overall customer success, thus driving 20% increases in operating profitability.• Elevated branch revenue and improved corporate relationships through performing weekly sales calls and securing future rental reservations, thus winning “Century Club” Sales award based on performance excellence.• Enhanced vehicle utilization (12%+) on a year-over-year basis while adjusting personal and supply expenses by creating spreadsheets and executing rental rate strategies to minimize vehicle maintenance fees.• Reduced cleaning times by training new employees and introducing incentive plans to decrease employee costs while performing Fleet Logistics Management of 850+ vehicles and 30+ employees.• Oversaw maintenance requirements; adhered to customer demands; and facilitated preventative measures to elevate branch standards while maintaining full accountability for profit and loss (P&L) management.• Acquired deep understanding of customer requirements while expanding mutually-beneficial relationships with existing customers by continuously proposing innovative solutions to meet objectives.• Generated new sales and secured long-lasting relationships; crafted progress reports and forecasts; administered conflict resolution best practices to correct customer issues, securing trust and satisfaction.• Built trusted advisor relationships with key accounts, customers, and stakeholders while ensuring successful delivery of solutions in alignment with operational and business objectives.• Communicated monthly/quarterly operational progress to internal and external stakeholders.

Bachelor Of Science (B.S.), Social And Behavioral Sciences

Minor: Communications

Six Sigma: Lean/Dfss Certification, Operations Management And Supervision

Associate Of Arts (A.A.)