As a Senior Solutions Analyst at American Specialty Health, I apply my full-stack web development skills and my business administration background to resolve complex customer and client issues in the healthcare sector. I maintain a tracker to ensure accurate statistics are reported to clients, enhancing data integrity and transparency. I also collaborate with cross-functional teams to implement process improvements based on insights gained from tracking and analyzing data.I have over five years of experience as a Customer Service Representative and a Senior Solutions Analyst, demonstrating strong analytical and problem-solving skills, as well as a dedication to accuracy and efficiency. I utilize a variety of resources, including online tools, to provide timely and informed responses to customer inquiries, managing over 2,000 cases a year on time. I am committed to providing timely updates and ensuring appropriate information is reflected within client databases, contributing to enhanced customer satisfaction and smooth communication. I am currently pursuing a degree in Full-Stack Web Development at Kenzie Academy, to further expand my technical and creative skills and to explore new opportunities in the web development industry.
