- Download / install new versions of software.- Test / Debug / Patch applications to new and existing versions of software.- Debug and create JIRA tickets for R&D.- Work with Windows and Linux operating systems.- Engage with customers to identify issues and potential bugs in addition to general support. Including installations, migration, and use of products(s).- Engage with other teams in company including R&D, Sales, Customer Success Managers, and IT Department. - Engage in customer meetings and discuss general software development and support.- Work with remote teams in France, China, Germany, Japan, and US (East and West coast).

- Worked with confidential Law Enforcment digital information systems designed to process, store, and catagorize evidence.- Worked and tested survillance and recodring equipend including DVR's and NVR's.- Tested new hardware and software including mission critical 'Recording Rooms' Surveillance systems.- Downloaded / Installed new and existing versions of software.- Test / Install / Patch application to Beta and Existing versions of software.- Interfaced with vendors on OEM products and software to provide administration.- Performed remote administration and maintenance on over 100 Linux servers- Performed remote administration on over 500 workstations.- Installed, tested, and maintained 1U - 5U servers.- Maintained and supported system hardware and software applications.- Supported hard drive mirroring and software RAID(s).- Ensured redundancy and integrity for mission critical DATA.- Setup high volume storage RAID arrays.- Engaged in company meetings and discuss general software support and development- On site support, training, and installation.

- Worked remotely or on-site with customers for support and installation.- Worked as tech support manager for a small group of technicians (4 - 8 ).- Assisted with creating and maintaining Domain, Email, FTP, Wen and Shell users account. (Limited Knowledge).- Server, workstation, and application installation and configuration.- Shell scripting for elements of website production for automation.- Maintained , updated, and organized IT procedures and documentation.- Managed network firewall systems installation.- Setup and maintain high volume storage RAID arrays.- Handle general technical support calls and emails.

- Monitor ticket system for incoming support requests.- Remotely disable, enable, tested, and submitted technician requests for DVR and NVR recording security systems.- Remotely supported user with DVR and NVR from phone, email, and remote sessions.