Oversee the design and implementation of comprehensive training and development curriculum at 3 Marriott International Renaissance Brand Hotels (Renaissance Dallas at Plano Legacy West Hotel, Renaissance Dallas and Worthington Renaissance) for 550+ adult learners resulting in increased employee engagement and elevated guest satisfaction scores. Provide career development support and executive coaching to hotel executive leadership and managers to enhance the leadership skills and executive functioning. Oversee the tracking of training and development progress for +550 learners.Assess effectiveness of all training programs.Revamped existing training materials, resulting in a 20% improvement in content effectiveness and learner satisfaction rating of 97%.Spearheaded the development of multi-property virtual training programs, expanding access to education and training opportunities for learners.Created interactive and multimedia-rich learning materials, enhancing the overall learning experience and retention rates.Design monthly educational sessions and training newsletter that contributes to the employee retention rate.

Proven track record in leading client engagements and delivering innovative training and development solutions. Specializing in instructional design and adult learning principles, adept at driving organizational growth by enhancing employee skills and performance. Skilled in team leadership, relationship intelligence, conflict resolution, and strategic planning.Led projects resulting in a 25% increase in annual revenue for the consulting firm.Received consistently high ratings resulting in 97% satisfaction rating in client feedback surveys for communication and interpersonal skills.Coach C-Suite executives and Senior Leaders to enhance competency in strategic communication, interpersonal skills, and relationship intelligence while providing ongoing support to help them achieve set goals and create success for themselves, their teams, and their organizations.Utilized learning analytics and assessment data to continuously evaluate and refine curriculum content, ensuring relevance and alignment with clients' organizational goals.

Oversee the design of comprehensive training and development curriculum, programming goals, and objectives for 2200+ new adult learners resulting in increased participant learning outcomes and competencies.Design monthly educational sessions that contribute to the 92% retention rate of new learners from the first to second year.Manage annual budget of $1M.Supervise staff including hiring, onboarding, training, and annual assessment & oversee 300+ student leaders.Develop and foster collaborative partnerships with internal and external partners to ensure a holistic transition and retention experience for participants.

Evaluate and revise curriculum and course content to achieve student-centered learning.Use variety of learning modalities and support materials to facilitate learning process and accentuate presentations.Build relationships with students, mentoring on personal, professional and academic goals while supervising and coaching upper-class student mentors.

Implement 16 training and development programs rooted in adult learning principles annually resulting in a 40.2% increase in participation YoY. Develop and execute professional development and career readiness programs for 1200+ participants resulting in a satisfaction rate of 96%Oversee the development of departmental strategic plan resulting in an increased focus on participant learning outcomes and competencies. Manage annual budget of $150K.Supervise staff team of 15 including hiring, onboarding, training, and annual assessment.

Implemented 42 community engagement programs rooted in adult learning principles annually resulting in a 85% increase in student participation.Oversaw the implementation of assessment tools designed to measure participant learning and engagement resulting in a 10% increase in participant satisfaction YoY.Built strategic partnerships with 25 community stakeholders, growing by 78.5% YoY.

Oversaw the implementation of organizational efficiency strategies resulting in decreased staff turnover by 14.3% and successful leadership transition. Created detailed road maps, project plans, and reports for overall department management processes resulting in increased compliance during organization audit.

Managed the day-to-day functions of an administrative office responsible for a residential setting of 300 students annually.Oversaw talent acquisition, management, onboarding, and training for 21 employees annually.Served as the social media manager increasing engagement by 15%.

Oversaw talent acquisition efforts for the department resulting in a 40% increase of applicants YoY.Oversaw all aspects of talent management, including onboarding and training, for 16 employees annually.Implemented learning and social programming that contributed to a student retention increase of 20%.

Taught leadership courses, providing instruction to up to 45 undergraduate students per semester. Collaborated with faculty members in designing Leadership curriculum for departmental courses.Evaluated and revised curriculum and course content to achieve student-centered learning.Built relationships with students, mentoring on personal, professional and academic goals while supervising and coaching upper-class student mentors.

Increased monthly donors by 25% resulting in a monthly revenue increase of 34% MoM.Developed strategy for outreach to 33 counties in the state, including onboarding process and funding support for new agencies resulting in 97% audit compliance. (It was about 60% when I started)Coordinated 45 community meetings, trainings, and forums resulting in an 3% increase in distribution partners across the state.

Managed department business operations, budget and scheduling for over 100 staff members. Prepared presentation information for nursing staff trainings and orientations. Developed and executed system-wide workshops, trainings, and presentations. Served as a Facilitator in Training for hospital-wide new employee orientation. Developed, implemented, facilitated and chaired hospital-wide Area Manager Committee.

Responsible for exemplary customer service to patients, families, and staff that in Emergency DepartmentProvided training to new employees/volunteers and familiesCreated new reporting protocol and template for the Emergency Department Family Services

Hired, trained and managed a staff of 25. Assisted in the planning and execution of staff onboarding and training sessions.

Reported to Vice President of Sales. Responsible for all sales activities in my assigned regions. Trained new sales representatives. Presented and sold company products and services to current and potential clients.

Conducted research and identified pertinent information for lobbyist clientsPut together and edited legislation, created reports, PowerPoint presentations and information packets to be heard before the Tennessee General Assembly Legislators and other clientsKey AccomplishmentsAssisted in the development and passing of Firework legislation increasing the purchasing age of fireworks from age 10 to age 16. Assisted in the development of several Mixed Martial Art bills being heard before the Tennessee General Assembly in 2008 session.

Chief Executive Officer of the Student Government Association and primary representative to administrators, faculty and staffOrganized and led student conferences, workshops and President’s round table sessions for the presidents of other student organizations

Answered constituent phone calls and performed basic secretarial work. Assisted in generating legislative committee notebooks for State Sub-committees. Attended State of Tennessee General Assembly Floor meetings, committee meeting, sub-committee meetings and caucus meetings. Key Accomplishments• Honored by House of Representatives Joint Resolution No. 478 for exemplary service as a Legislative Intern by Representative Larry Miller, Representative John Hood and Representative Nathan Vaughn.• Given “excellent” evaluation proven by average score of 97 out of 100 from Superiors during Legislative Internship.