Drew Stanley Email & Phone Number

California, United States

Providing clients with in-person and remote break/fix support and home office/remote work installations in SOHO settings. Deploying, managing, repairing, replacing, and troubleshooting hardware and software including: PCs, mobile devices, monitors, keyboards, mice, webcams, speakers, microphones, internal/external HDDs/SDDs, motherboards, CPUs, RAM, Windows XP/Vista/7/10, Office 365 suite, VPNs, driver conflicts, boot issues, Zoom, Skype, Active Directory, firewalls, antivirus and malware support.I also teach and train users on the use of software such as Office 365, videoconferencing (Zoom, Skype, Microsoft Teams, Google Meet), VPNs, and email; as well as training on best practices regarding security, phishing, downloadable software, and backups.

Oxnard, California, United States

In an IT role I took charge of all information technology matters for my location. I deployed and managed devices including laptops, networked inkjet and laser printers, routers, IP camera systems, mobile terminals, online transaction terminals, and Point of Sale terminals and peripherals. I provided training for hardware and software to both employees and customers and was first line support for corporate device and networking issues, escalating to and working with the Help Desk as required to ensure business continuity.In my managerial capacity I oversaw and worked with a team of 10-20 employees to provide customer service with compassion and excellence. With the assistance of our wonderful customer base we were able to consistently exceed targeted KPIs and metrics, ensuring our location was regularly ranked within the top ten in our market year-to-year.