Drew B. Email & Phone Number

- Partner closely with hiring managers to understand recruitment needs, co-create hiring campaigns.- Hiring Manager Collaboration: Reviewing the full 360 recruitment process, from advising/building job descriptions to supporting with crafting interview questions.- Support, coach, mentor and guide the Talent Resourcer.- Cultivate and support our Preferred Supplier List (PSL) to become enthusiastic brand ambassadors.- Candidate Engagement: Support with the central careers inbox, providing candidates with responsive and personalised support throughout their journey.- Maintain and update our internal candidate tracker.- Keep candidates informed of their application status, delivering a positive and transparent candidate experience.- Utilise various social media channels and job boards to promote career opportunities.- Confidently leverage external branding platforms such as LinkedIn and Glassdoor to enhance our employer brand.- Efficiently manage schedules for multiple hiring manager/team members.- European Recruitment Support: Collaborate with the Talent Manager on European recruitment.- Play an integral role in the entire recruitment lifecycle, from interviewing to creating offer packs.- Regularly update and maintain our careers website, creating an appealing platform for potential candidates.- Conduct benchmarking exercises for internal stakeholders.- Craft content for external campaigns, engaging candidates and showcasing company culture.- Ensure GDPR compliance by conducting monthly data cleansing activities.- Create various KPIs to assess and enhance recruitment and HR processes.

Eaton Socon, Cambridgeshire, United Kingdom

- Cultivate and manage our Preferred Supplier List (PSL), empowering them to become enthusiastic brand ambassadors for Lifeplus.- Ensure the seamless maintenance and upkeep of our central careers inbox, providing candidates with a responsive and positive experience.- Continuously update and maintain our internal candidate tracker.- Keep candidates informed about the status of their applications, ensuring a transparent and supportive experience.- Utilise various social media channels and job boards to promote career opportunities.- Craft/share engaging blog posts and podcast topics to showcase Lifeplus culture.- Leverage external branding platforms, including LinkedIn and Glassdoor, to elevate our employer brand.- Ensure compliance by overseeing right-to-work checks for all applicants.- Transform job descriptions into a standardised company format for clarity and consistency.- Efficiently manage the schedules of multiple hiring managers/ team members.- European Recruitment Support: Collaborate with the Talent Manager to support European recruitment efforts.- Be involved in the full recruitment lifecycle, from interviewing candidates to creating offer packs.- Regularly update and maintain our careers website to provide an attractive and informative platform.- Assist internal stakeholders by conducting benchmarking exercises.- Collaborate with various internal stakeholders to create and track KPIs that drive success.- Take responsibility for monthly data cleansing activities.- Support Learning and Development by managing induction slots related to talent for new hires.

Cambridge, United Kingdom

As a Work Routes Support Advisor at Reed in Partnership, I played a vital role in supporting long-term unemployed individuals in their journey towards sustainable employment. Through the Work Routes provision, which offers a year of support with six months of in-work assistance, I provide comprehensive assistance to individuals, families, and communities facing employment challenges.Responsibilities:- Support long-term unemployed job seekers in finding sustainable employment opportunities.- Conduct mock interviews, provide feedback for improvement, and assist with interview preparation.- Submit job seekers to suitable positions within internal systems and facilitate online applications.- Update and tailor CVs to effectively showcase members skills and experiences.- Facilitate access to a range of training courses to enhance job readiness.- Safeguard vulnerable members, providing support and referrals to relevant professionals.- Manage a caseload of 40+ members, maintaining accurate records and ensuring confidentiality.- Conduct weekly cash reconciliations and manage office stationary orders.- Engage in outreach activities at external providers to promote the Work Routes program.- Respond to member inquiries and assist external companies with job roles and training arrangements.- Complete in-work support calls and validate job starts with members and their employers.- Ensure high levels of service and achieve key performance indicators related to appointment attendance and member activation.- Manage diary effectively to schedule appointments and tasks efficiently.Key Achievements:As part of a collaborative team effort, I contributed to turning around our branch's performance from a deficit to surpassing targets. Through a combination of individual performances and teamwork, we successfully supported each other to achieve results, ultimately aiding our contract area in meeting its objectives.

Cambridge, United Kingdom

As well as the Work Routes Programme I was the sole adviser, in the Cambridge branch, of the Steps to Employment programme. This provision ran for 6 months and offered members 9 weeks of support into work with 4 weeks of in work support, within the 9 weeks members need to attend a three day training course to help improve confidence, self awareness, health and well-being and what to expect on their first days of work.Responsibilities:- As I am responsible for the Work Routes and Steps programme I have created an Excel spreadsheet to help me with knowing who I need to contact and who I have already contacted.- I need to fill out a form called an SL2, this is very much like a receipt and tracks what the member has completed so far.- Call referrals for the programme within 48 hours to sign potential members up.- Help tailor CVs.- Complete mock interviews and feedback with improvements.- Safeguard members and refer to other provisions should more in depth support be required with things such as, mental health and housing issues.- Support members back into employment and provide in work support.- Submit members to job roles that we have within our internal systems.- Liaise with our Compliance team to ensure that members are validated onto our systems.- Complete validation spreadsheets.- Complete appointments within our Cambridge office as well as travelling to outreach locations should it be easier for members.- Diary management.- Lead a 3 day training course covering self confidence and self awareness, Health and Well-being and first days at work.

Hatfield

Ocado is a British online supermarket. In contrast to its main competitors, the company has no chain of stores and does all home deliveries from its warehouses.Responsibilities- Responding to customer inquiries via phone and email, ensuring timely and effective communication.- Coordinating with various internal departments, such as depots, to obtain information on routes.- Driver Communication: Communicating with drivers who are running late to provide customers with updated timings.- System Input: Entering notes and sending information through an internal system to resolve product-related queries.- Processing refunds and issuing vouchers, particularly for late deliveries and cancelled orders.- Making outbound courtesy calls to gather customer feedback and ensure the first orders were delivered without issues.- Emergency Order Management: Handling emergency Christmas orders, including arranging internal picks or coordinating with backup drivers to find essential items like turkeys.- Assisting in the training of new employees, providing shadowing opportunities, and supporting them during calls and email responses.- Consistently meeting key performance indicators, such as handling over 45 customer interactions per day.- Escalation Support: Assisting management in preventing escalations and advising advisors on how to manage challenging situations.

Baldock

Within the 5 years of being with Tesco I covered a range of departments, these were:Checkouts:- Serving a large number of customers daily, ensuring a smooth and efficient checkout process.- Handling payments for shopping and issuing change accurately.- Assisting with the training of new starters to ensure they are well-prepared for their roles.- Providing support with self-checkouts when required to ensure customers have a seamless experience.Produce:- Stacking shelves with fresh produce, ensuring newer stock is placed under older stock for proper rotation.- Conducting regular quality checks and removing poor-quality items to maintain high standards.- Performing waste procedures and inputting data onto a PDA to track waste accurately.- Reducing stock at set times of the day, increasing the percentage reduced at each stage to manage inventory effectively.- Helping customers find stock throughout the store and providing information on stock levels when needed.Stock Control:- Counting stock and inputting data onto a PDA, covering different sections daily to maintain accurate inventory records.- Using internal computer systems to update Point of Sale and labels, ensuring correct pricing and information.- Reducing fresh items at set times of the day to prepare for the next day's stock and minimize waste.- Assisting customers with queries regarding stock location and availability.- Helping with the merchandising of seasonal aisles to create attractive displays and promote sales.