Drew Barron Email & Phone Number

New Brunswick, New Jersey, Us

New Brunswick, Nj, Us

- Primarily responsible for the strategic partnership with AIS Channel, a global platform for digital education of healthcare professionals- Successfully partnered with the AIS Channel and with internal franchise and global education leaders to launch multiple educational initiatives in the areas of Colorectal and Thoracic surgery, Resident Education, and Trauma surgery

New Brunswick, Nj, Us

- As project manager for a global digital education initiative, managed the successful launch of a first-of-its-kind personalized learning experience in Bariatric surgery, which engaged over 300,000 HCPs worldwide - Successfully created a framework for execution of a multi-year, multi-million dollar process improvement project in the area of compliant communications

New Brunswick, Nj, Us

- Processed more than $2MM average annually in cash and in-kind Education grants- Managed multiple cross-functional process improvement projects that resulted in 35% reduction in product review cycle times for in-kind grants; simplification of the Grants application process for external Applicants; and streamlining of the grants approval process, with a 10% decrease in Grants requiring full Committee review- Pioneered a program for reducing budget impact of in-kind Education Grants through alternative sourcing of Company products, resulting in cost avoidance of more than $28k in 2020

- Primary point of contact for tech support and training for several Enterprise-wide systems within the Company's professional relations ecosystem- Managed a data migration project that resulted in the relocation and archival of over 200 Facility agreements

Troy, Michigan, Us

- Primary specialist for the department's Center of Excellence, which brought in $60K of additional revenue by leveraging process expertise to provide services for internal stakeholders across multiple Operating Companies- Responsible for pulling and reporting metrics for a process improvement project that resulted in 20% improvement in payment cycle times for U.S. Health Care Professional consultants

Troy, Michigan, Us

Primarily responsible for tracking the compliant contracting and payment of Health Care Professional (HCP) consultants. Was also responsible for registering HCPs to various product training events through an event management system hosted on Salesforce.com. Created reports on the Salesforce.com platform, as well as reports and macros using Visual Basic in Excel. Implemented several improvements to the consultant payment process.

Responsible for real-time workforce reporting and analysis for customer service call centers worldwide.Successfully managed programs to deliver target service levels for clients while also maximizing company profitability through management of client's workforce. Clients included Fortune 100 Companies such as GM/Onstar and Verizon, as well as several health insurance companies.

Seattle, Wa, Us

Handled auto claims in a fast-paced and high volume environment, with over 1500 auto claims effectively handled in 12 months. Maintained customer satisfaction levels of over 90% while also becoming a subject matter investigation in state negligence laws and effective investigation of claims. As a result, I won recognition and awards for customer service and for investigative metrics.