Implementation consultant for testing and certifying suppliers/carriers in their ability to exchange electronic documents (EDI) with trading partners based on unique specifications of buying orgs. Served as direct point of contact for setup, connection methods, testing validation, reporting mapping errors, and initial production dataflow. Collaborated with the SPS Product team and other stakeholders to create and categorize new email content, improving user experience for… Show more Implementation consultant for testing and certifying suppliers/carriers in their ability to exchange electronic documents (EDI) with trading partners based on unique specifications of buying orgs. Served as direct point of contact for setup, connection methods, testing validation, reporting mapping errors, and initial production dataflow. Collaborated with the SPS Product team and other stakeholders to create and categorize new email content, improving user experience for testing parties by ensuring that email communications were helpful and informative regardless of their stage or phase in the testing process. Show less

Supported group clients and their employees. Organized a task-management feature within the department’s Salesforce application to improve efficiency in tracking ongoing cases. Collaborated with diverse stakeholders to ensure ongoing customer satisfaction.

Supported clients regarding benefits, claims, eligibility, reimbursement payments, and billing. Created documentation to address, expedite, and track customer concerns timely and accurately. Collaborated with internal departments to ensure ongoing customer satisfaction.

Prepared and sold hand-crafted beverages according to formulas and guidelines. Connected with and educated customers about products based on unique interests and needs.

Department: Division of Technology Services.