Drew Caplan Email & Phone Number

Kalamazoo, Mi, Us

Dublin, Coolock, Ie

Basking Ridge, Nj, Us

• Consistently Ranked top 5% in Region for Q2 2017 with Movantik at 110% to goal• Consistently Ranked top 5% in Region for Q3 2017 with Movantik at 126% to goal• Ranked #1 in Region and #2 in Nation for Q4 2017 with Movantik at 116% to goal• Ending Q4 2017 108% to goal with launch product Morphabond (Abuse Deterrent Opioid) significantly exceeding launch expectations.• Ranked top 17% in the nation #71 of 430 for sales performance, Year 2017• Recognized for highest level of call activity in district and for entrepreneurial approach to analyzing business opportunities to maximize call plan effectiveness and drive the business. Exceeded call plan expectations consistently, even during changes in call plan and territory, with a sense of urgency to support a new product launch• Recognized for contagious positive attitude, optimism and ability to motivate and influence district team members. Engaged in training opportunities to elevate team performance, sharing best practices and being a go-to resource for teammates.

Responsible and accountable for all restaurant and store functions. Ensure all activities are consistent with and supportive of the company’s business plan. Lead and manage store employees to maximize job performance and meet/exceed expectations in all areas of their responsibilities.• Total Customer Satisfaction – create an environment to ensure a positive customer service experience, respond positively and quickly to customer concerns, hire and evaluate employees who demonstrate and ensure consistent customer satisfaction and maintain restaurant standards for quality, service and cleanliness.• Training and Development – continuously improve the skills, knowledge and morale of all employees, treat employees with dignity and respect, effectively train all employees, prepare qualified employees for promotion, continually develop adequate numbers of shift leaders and evaluate each employees performance based on clearly communicated expectations. Hold employees accountable for performance and make tough decisions regarding performance related issues.• Effective Business Management – maximize financial performance and profit, develop and execute the business plan (planning, communicating, delegating and following up), execute company-wide marketing programs and develop local restaurant and store market strategies to maximize sales.• Appropriate and Fair Business Practices – ensure business and personnel practices are within the law and consistent with policies and procedures, serve as a role model and set a positive example for the entire team in all aspects of business and personnel management, enforce all labor laws, follow procedures to maintain the safety and security of all employees, customers and company assets and uphold company food safety, food handling and sanitation requirements to ensure the health and safety of customers and employees.

Tampa, Fl, Us

The Key Manager is responsible for the daily operations of the front- of the-house functions in a restaurant, including appearance, presentation, customer experience and professional leadership and direction to front- of-the-house employees, bartenders, waitstaff, bussers and host.Other Responsibilities include:•Assist with staffing level and determining which staff are assigned to each shift.•Manage all employees to maintain high employment quality standards consistent with the Outback brand including, hiring, development, counseling, promotion, discipline and termination as appropriate.•Respond to guest comments and seek opportunity to build guest count while educating and empowering other Outbackers to act in similar capacity.•Demonstrate knowledge of entire menu and preparation.•Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.