Drew Carrier

Drew Carrier Email and Phone Number

Senior Project Manager at Breakthrough Broker @ Breakthrough Broker
Drew Carrier's Location
Conifer, Colorado, United States, United States
About Drew Carrier

With 14 years of experience in software development, project management, and technical support, I’ve had the opportunity to lead cross-functional teams and deliver impactful products across diverse industries. My focus has always been on building solutions that genuinely solve problems and enhance user experiences. I’m driven by a deep understanding of customer needs, using data to guide decision-making, and collaborating with high-level stakeholders to drive projects from concept to completion. I thrive in dynamic, fast-paced environments where clarity, strategy, and thoughtful problem-solving are key to success.In my free time, I like to stay active and enjoy different hobbies. I’m an avid golfer and hiker, always appreciating the challenge and peacefulness of being outdoors. I also love sports, both playing and watching, as they keep me moving and build a sense of teamwork. When I want to unwind, I turn to video games and movies.I am always open to exploring new connections and opportunities. Let’s connect!Contact info: drew.michael.carrier@gmail.com

Drew Carrier's Current Company Details
Breakthrough Broker

Breakthrough Broker

View
Senior Project Manager at Breakthrough Broker
Drew Carrier Work Experience Details
  • Breakthrough Broker
    Senior Project Manager
    Breakthrough Broker Oct 2023 - Present
    Denver, Colorado, Us
    Appointed to lead large-scale software development projects for platform that provides real estate marketing tools, from initial planning through successful delivery. Key projects include full site redesign, implementation of new shopping cart, and development of internal tool for creating marketing templates.Manage cross-functional teams, including engineering, product, and design, while utilizing Agile and Scrum methodologies to optimize workflows and enhance productivity. Mentor and guide junior project managers, fostering a collaborative culture. Develop and execute project plans, timelines & budgets. Proactively identify and mitigate risks, ensuring project milestones are met on time & within scope. Collaborate with stakeholders to facilitate transparent communication and project alignment.Partner with product owners and business analysts to define requirements, prioritize features, and establish project scope. Align product development with customer demands, driving continuous improvement in workflows and processes.
    View
  • Breakthrough Broker
    Technical Project Manager
    Breakthrough Broker Apr 2021 - Mar 2024
    Denver, Colorado, Us
    Managed software development projects, applying Agile and Scrum frameworks to facilitate sprint planning, backlog grooming, and daily stand-ups, optimizing team collaboration and maintaining focus on iterative progress toward project goals.Provided technical expertise and guidance during project kick-offs and throughout project lifecycle, resolving conflicts, identifying resource needs, and aligning team efforts with project scope and client expectations. Coordinated integration testing and quality assurance to maintain product reliability.Promoted clear communication among cross-functional teams, keeping stakeholders informed on action items, feedback, next steps, and project updates, ensuring smooth workflow and timely milestone achievement.
    View
  • Choice Ticketing Systems
    Technical Support Manager
    Choice Ticketing Systems Dec 2015 - Sep 2020
    Led Support Team in daily operations. Managed escalated support cases and triaged complex issues to Development Team for resolution. Utilized Zendesk to track support tickets, identify patterns, and ensure data-driven decisions to improve service.Orchestrated client onboarding processes, including data extraction, migration, and integration, enabling smooth transitions. Provided technical guidance throughout implementation and ensured client systems were optimized for seamless use.Collaborated with product and engineering teams to prioritize critical customer issues, develop long-term solutions, and implement process improvements, enhancing overall customer support experience and driving system-wide optimizations.
  • Choice Ticketing Systems
    Technical Support Engineer
    Choice Ticketing Systems Nov 2012 - Dec 2015
    Handled incoming calls and emails, providing timely resolutions to both software and hardware issues. Generated, tracked, and managed support cases from initiation through completion, delivering thorough documentation for effective issue management.Submitted detailed bug and enhancement tickets to the Development Team, conducting comprehensive Quality Assurance tests to validate product reliability and performance improvements.
  • Green Team Technologies
    Integration Specialist
    Green Team Technologies Aug 2011 - Jun 2012
    Served as primary contact for new customers, guiding them through data extraction, software formatting, and training sessions via webinars. Ensured data accuracy and employee readiness for Go Live, providing support during system implementation.Acted as 24/7 lead for software support, resolving customer issues, handling functionality requests, and managing bug tickets. Tested new software features, collaborated with developers on debugging, and created customer updates post-launch to promote smooth operations.
  • Pearson Education
    Incident Manager
    Pearson Education Mar 2011 - Jun 2011
    London, Gb
    Acted as liaison between program and development teams, reviewing, investigating, and assigning tickets to appropriate development teams. Monitored ticket progress and provided timely updates through Service Manager to keep all stakeholders informed.Tracked issue resolution closely, coordinating with the development team to address problems efficiently and facilitate timely resolution of technical incidents.
    View
  • Securitycoverage
    Technical Support Analyst
    Securitycoverage Aug 2010 - Feb 2011
    Cedar Rapids, Ia, Us
    Provided technical support to customers through phone, web chat, and email, addressing a wide range of issues including viruses, trojans, rootkits, and networking problems. Remotely accessed client computers to diagnose and resolve software and hardware issues.
    View

Drew Carrier Education Details

  • Kirkwood Community College
    Kirkwood Community College
    Computer Technology/Computer Systems Technology
  • Kirkwood Community College
    Kirkwood Community College
    Liberal Arts And Sciences/Liberal Studies

Frequently Asked Questions about Drew Carrier

What company does Drew Carrier work for?

Drew Carrier works for Breakthrough Broker

What is Drew Carrier's role at the current company?

Drew Carrier's current role is Senior Project Manager at Breakthrough Broker.

What schools did Drew Carrier attend?

Drew Carrier attended Kirkwood Community College, Kirkwood Community College.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.