Drew Cooper Email & Phone Number

Southampton, Gb

Southampton, England, United Kingdom

Expandly is a ground breaking trade portal to expand your business to new international locations.

Southampton, United Kingdom

- Leadership and coaching of 3 Business Managers who in turn led a team of Customer Representatives to achieve weekly set KPI’s. Achieving target 46 out of 52 weeks of 2020/21.Overall contribution of £4.93 per customer against a company average of £3.90.- Implementing several operational changes in a heavily regulated, challenging industry with successful outcomes. Accomplishing this through structure and effective communication, resulting in achievement of company goals and positive customer outcomes.- Achieving an above standard compliance audit in March 2021 including oversight of lending and collections activity, stipulated by the Financial Conduct Authorities regulations. - Communicating regularly and with clarity built strong relationships which resulted in a focused and ambitious workforce who performed above expectations, subsequently feeding back company leading ‘Colleague Survey’ responses,- ‘Performance through behaviours’ developing a team of focused, committed Managers who delivered the top element of bonus 8/12 months despite a difficult period of trading.- Inspiring staff to work SMART to achieve their goals, giving them the belief, they can overachieve and work on areas of underperformance. - Initiated weekly business reviews to align behaviours and performance. Concentrating on key areas of improvement and offering solutions.- Implementation of performance management plans to improve the individual’s performance.- Executed a comprehensive monthly Area Support visit drawing on learnings for the month and collaborating with the Divisional Manager on areas of improvement and profitability. Broken down to Business Manager level and expectations set surrounding emerging FCA regulations and business focus areas.- Compiled data from performance areas to establish trends and areas of focus, this was detailed in a daily report. The information within this was then used to set measurable targets and fundamentally issued to finance for budgeting.

I Led the 70-car site managing 5 salespeople and a 2-man workshop. ‘Fortnums’ needed a professional new outlook to realign them with the current marketplace and I was able to achieve this. All reports and KPI’s showed a monthly increase and profit increased by a third within 6 months, Daily meetings with my sales team and business manager ensured that they were working efficiently and competently. Forecourt and showroom tidiness were of the highest priority. Although I managed, I dealt closely with our customers speaking to them all ensuring they were happy with there experience. Footfall and telephone calls were monitored and logged accordingly. Monthly meetings with the director proved we were moving in the right direction.

Chichester

I began working for Mercedes-Benz in April 2005, after having been at my previous job for two and a half years, I was offered a new challenge. During my time at Mercedes-Benz I continued to hit and exceed my targets, not only in the sales of vehicles but also finance and additional products. Working with the General Manager we maximised the sites profitability, public awareness and volume. I managed my large customer base and continued to promote the brand. I value my time spent at Mercedes-Benz but moved on to further my career. I took a lot of what I learnt here to my current employment.

I started at Freeborns as a trainee in September. As the only salesman in a small showroom I had to learn extremely quickly the sales process and customer objection handling, which proved to be vital. I then progressed within the company moving from Salesman to Sales Manager. In 2003 Freeborns moved to a purpose-built showroom in Southampton. Throughout my sales career I have been consistently hitting targets and working closely with my colleagues and management to maximise sales and profit. I feel my rapport building with customers is excellent which has been proven with a consistent amount of repeat business and referrals from previous customers, which I feel is a great asset in any customer facing sales environment. I am Motability and FSA accredited.Producing results through leading a team of people, consistently hitting KPI's whilst maintaining a high level of customer service.