• Slashed average operating expense 20-25% by managing end-to-end optimization of consumer related processes and implementing cross-company technology solutions.• Decreased cycle time 17% while leading the comprehensive redesign of the enterprise vendor management process.• Reduced required activities 15% and enhanced client and associate experience by streamlining the fee dispute resolution process across the company.• Developed and implemented a comprehensive continuous improvement strategy, monitored key metrics to measure ROI, and provided regular updates to executives.• Enabled informed decision-making among cross-functional leadership teams by defining value proposition, strategy, success metrics, and execution timelines.• Enhanced customer experience and business performance by identifying and leveraging opportunities for process improvement, innovation and standardization.

• Successfully completed multiple critical compliance and regulatory audits, coordinating activities to accurately identify, review, and validate all technology requirements.• Led annual operational and financial risk assessment, effectively presenting to executive leadership to review risk remediation plans and gain approval.• Contributed to the creation and brand marketing of the initial Operational Excellence playbook, resulting in being standardized company wide.• Identified root cause of issues and designed scalable solutions by conducting design workshops.• Promoted a culture of continuous improvement while documenting best practices for overcoming challenges and managing uncertainty.

• Managed daily operations of a check processing facility, overseeing a team of 34 employees.• Directed initiatives that boosted overall efficiency by 12% through gaining support from key internal stakeholders.• Implemented an associate productivity tracker to gain insights in employee behavior and enhance ergonomic conditions.• Achieved an 86% employee satisfaction score, marking the largest year-over-year increase in five years.• Defined team expectations and goals, fostering career development and high performance.

• Collaborated with field engineers to design solutions for production obstacles, ensuring project completion. • Consolidated shipyard and Navy yard data into an earned value system, eliminating reporting redundancies.• Produced monthly and quarterly metrics for high-ranking Navy officials, influencing Congressional decisions.• Streamlined analytics processes, reducing time spent by 50%.

• Led projects focused on operational improvements at the manufacturing facility. • Conducted trials and data analysis to optimize manufacturing processes.• Applied LEAN management techniques to enhance production efficiency and quality.• Developed action plans with contractors, production managers, and site leaders to mitigate risks.