Drew Deguzman Email and Phone Number

Under immediate supervision, this role performs a variety of routine process, clerical, and administrative duties that support specific daily workflow within the specific Amazon business process. Managed and supported several departments while upholding the appropriate corporate and safety policies and procedures by fully understanding workflow and production goals. In addition, Process Assistants help support daily management of department duties including: Managed and supported Amazon associates (part-timers) by allocating labor based on functional need and current workflow. Responsible for assigning specific job duties within each specific department managed Helped support daily management of department duties, including allocating labor, assigning job duties, and communicating with internal and external suppliers, and ensuring proper and thorough safety and Operational Excellence initiatives. Maintained and drove tracking and scheduling of shipments loads using various software tools and systems. Assisted in facilitating timely delivery of all client packages by CPT/SDT (critical pull time/scheduled departure time) Responsible for ensuring successful area performance, through tracking, reporting and feedback of associate performance through the tracking and reporting of ATS/labor hours.Participated in safety and Operational Excellence initiatives Assisted the floor as an associate resource, training associates and ensuring coaching where needed based on associate production Assisted and coached associates with process problems and verified associates compliance with consistent standard operating procedures. Responsible for conducting deep dives into problems and proposing solutions to problems related to shipments/dispatch. Coordinated outgoing trailers and shipments/dispatch using Amazon internal tracking systemsEvaluated and improved process within specific work areas to ensure consistent adaption to any situation

Responsible for ensuring the overall quality and accuracy of all global metadata maintained through the development of innovative reporting, efficient research, analytical and strategic project management. Provides full global territory support to all Sony Music affiliates, with all metadata related queries, through high level customer service and strategic analytical resolutions aimed at reducing risk and ensuring high reward• Analyzed sales, earnings and financial data to draw conclusions to support ES positions taken on audit claim responses • Responsible for supporting Sales Reporting with communication, data analysis, business process improvements, and special projects as directed by management.• Provided end to end project management and re-engineering of Public Performance and Physical income processes• Socialization with stakeholders on key reporting items and key policy items - including proactively identifying strategic opportunities and address them in a cross consumer fashion• Designed and implemented strategies, innovative policy procedures and system enhancements to improve overall team productivity • Reviewed and provided timely resolution system pending and validation issues including root cause analysis • Gathered and summarized recording agreements and determined the scope of audit engagements

• Planned, organized, and supervised the operation of the college bookstore• Established retail prices for merchandise based on established policies in our WinPrism system• Forecast estimated book sales based on purchasing reports • Created Winprism reports to extract and analyze information for various purposes • Processed vendor purchase orders, invoices and generated check requests • Worked directly with suppliers to resolve invoice discrepancy issues• Maintained and handled all student/customer inquires and/or discrepancies• Accounted for all daily monies received and accounts receivable

• Created and maintained records in the database for new patients• Contacted different insurance providers and scheduled patients in keeping with established guidelines• Worked directly with several doctor offices to resolve all inquiries and/or discrepencies• Processed, handled and generated all medical insurance claims, both approvals and denials• Organized, posted, and billed both patients and insurance companies• Maintained other office records other than patient records• Prepared lab samples which went out to doctor offices

Human Resource specialist experienced in supporting all employee requests and questions by reinforcing existing ideologies. Processed, verified and maintained all personnel related documentation within the system. Assisted in the reconciliation and administration of benefit statements. • Assisted in consistently producing one of the top human resource compliance percentages with standardized human resource protocols • Generated above-goal participation through the design and delivery of a company-wide educational program. Developed PowerPoint presentation and 20 page handout detailing program concepts, benefits, and vesting periods• Processed all new-hire, benefits, leave, termination, and payroll paperwork, ensuring 100% compliance with various laws and regulatory mandates and serving as primary contact person answering management/staff questions on same• Recorded and maintained data for each employee in our Humanic system, including such information as addresses, weekly earnings, absences, amount of sales or production, supervisory reports on performance, and dates of and reasons for terminations• Verified human resource documents and forms to ensure compliance with established human resource policies and procedures• Filed and maintained all employee benefit information • Processed employee benefit spreadsheets