Specific Job Function:Level IV technicians- Is an experienced Systems Administrator with experience in a large enterprise environment supporting various server hardware and software. -Administer all industry accepted system /server administrator responsibilities. - Ability to readily detect, diagnose, and resolve problems within the enterprise server environment. -Analyzes and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users.-Take telephone calls and e-mails from users having problems using computer software and hardware. -TOC ascertains from users the nature of problem, determines whether problem is caused by hardware such as modem, printer, cables, or telephone, formulates diagnosis, and assists users through problem solving steps. -Works with co-workers to research problem and find solution.• Linux system >jvm restarts, server reboots, space reports, app restarts etc. • Oracle – database admin/pw resets / collaborate on best options for repair through completion • Web Services /IIS administration• PCF – app pool administration / restarts, upgrades, • DCIM – manage/monitor data center equipment (power, cooling, blade admin) • Restores – Networker/CommVault/Isilon-Avamar• Vcenter – migrate vm’s/restarting vm’s /upgrading/ troubleshooting / gather reports for troubleshooting • IDRAC – administer vm’s / generate Logs for vendor review/register HW for replacement / monitor, troubleshoot hw.• IRIS – triggered hardware alerts (disk space, memory, blade, hdd, systemboard etc..• Liaison for Conference bridges between Vendors and all product Support groups for on/offshore • Call Center for all hardware / software escalations • Active Directory – add/remove (groups, users, pw resets, account revokes, set date expirations etc.• Efficiently Multitasking several different duties while maintaining deadlines and time sensitive issues.

• Perform On-site and satellite offices- repair of any software, hardware and installation of equipment• Instruct customers in the operation and maintenance of system software updates and equipment• Perform analyses and prepares reports on system problems• Assist in applying engineering principles and practices as they relate to system design process flow and or discrete modeling.• Provide hands-on deskside support• Manage requests in ServiceNow• Modifies and maintains network components and PC hardware and/or software• Assists in implementation of network and/or system hardware and software upgrades and/or enhancements;**Project Management Work**• Manage 3 or more technicians for Major Shop floor pc refresh• Coordination with customer on logistics and implementation of expectations• Communicate with multiple department’s to be in sync with what is expected by the customer to meet deadlines daily• Triage any unexpected issues or problems with software/hardware – on the fly or engaging Vendor to meet customers needs• Refreshed Multiple shop floor Pratt sites -(all US, Canada locations) all hardware replacements (peripherals included, w/ data integrity application installation• Traveled to each location to prep and train tech’s for cheduled • Please ask for specifics regarding Plan, design, implementation*

• Troubleshoot complex situations beyond local supports capabilities• Distribute sensitive information to Desktop community Globally• Administered accounts on PC Connected(Backup software) servers• Main contact for Severity 1, 2 Incidents during daily operations• Communicate with multiple groups daily to find solutions that are time sensitive or critical • Maintained the Desktop Engineering Incident queue • Monitor Servers at real time with nGenius Reporting tool

• Perform On-site and satellite offices- repair of any software, hardware and installation of equipment• Instruct customers in the operation and maintenance of system software updates and equipment• Perform analysis and prepares reports on system problems• Assist in applying engineering principles and practices as they relate to system design process flow and or discrete modeling.• Provide hands-on deskside support• Managed Refresh Project for multiple buildings • Managed Corp XP Elimination Project

• Exclusively Support OTIS Elevator Pres.’s office and all L1-L3 Executives• Perform On-site and satellite offices- repair of any software and hardware and installation of equipment• Instruct customers in the operation and maintenance of system software updates and equipment• Perform analysis and prepares reports on system problems• Assist in applying engineering principles and practices as they relate to system design process flow and or discrete modeling.• Provide hands-on desk-side support once phone support of Level 1 and 2 Helpdesk can’t solve the issue.• Managed PC refresh for entire bldg.

• Performed On-site repair support for any software and hardware installation of equipment• Exclusively Support Carrier Pres.’s office and all L1-L3 Executives• Troubleshoot/repair any software and hardware issues• Replace hardware when beyond troubleshooting• Assist in the design of technical programs for projects or enhancements to existing programs• Instruct customers in the operation and maintenance of system software updates and equipment